Great
DAVID M
Customer Reviews for HEY IREPAIR LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This site has great customer service. Always pleasant and patient. Thank you, U-Haul Staff & Company!
TORYA D2nd time customer always satisfied with their quick & easy experience! Thanks
ROSCOE WThe guy at the counter that rented me the truck was extremely helpful and very friendly.
JEFFREY JFantastic customer service! Took the time to show me the rental, how to document the condition and ensure I was good to go.
MICHELLE HI was overcharged by the associate at that location, 53374, West Main Street, Norwich CT. I took a picture of the gas in the tank of the vehicle TM 2720V, before driving off. It was just below the half way mark. Upon my return, I'd drove 16 miles and refilled the tank over the half tank mark. The attendant then said to me, I was off by 9/16 (whatever that is), and proceeded to charge me $7.00 from my card. When I showed him the picture I took, he said I have to contact you guys to get my money back. At this stage, I was late for an appointment and decided to leave. I've always used U-HAUL for moving in the past and feel cheated and disappointed by this experience.
DUNCAN PThe young man who helped us was outstanding. He helped us back up my truck. Hooked up the trailer and explained everything. Very patient and easy in a rush. Best uhaul service yet.
STEVEN MThe trailer tire was only 15 psi before I started my load out. During the trip I had to inflate this tire multiple times causing delays
MARK FVery nice people to work with. Truck was clean. Easy transaction when done.
KAREN Ceasiest rental I have ever done. Staff was very helpful .
ERLAND BAlthough, we cleaned the van to a very high standard, the person to whom we returned the vehicle accused us of damaging the electronics. John and Scotty never gave us a hard time and even praised the good condition upon return. This different person stated he wanted "to see how much to charge/fine us' Since I had paid the damage waiver, he couldn't charge anything and he was clearly miffed. We are loyal customers and this technical overreach by this counter agent left a bad taste in my mouth. He seemed slightly racist and misogynistic. IMHO. Do not underestimate your customer base and do not abuse their trust. I recommend this site, but not this man.
SUSANNA TMake sure the ramp isn't covered in grease/oil before renting it out. When we went to use the ramp, it was completely covered with oil and it made the ramp extremely slick
HEATHER NThe agent did a great job, I have no complaints, thank you for the great service.
WESLEY FThe equipment was not good at all
Tyler SCustomer service is excellent Vehicle drove smooth Was clean and easy to load and unload No change needed Thank you
CHRISTAL BExcellent all around! Fantastic service, location and equipment.
NICHOLE SThank good truck service excellent
ALIOUNE DEverything is OK,
PHUNTSOK RIt was one if the cleanest uhauls we got the guy was really friendly and informative this is in no way his fault but the battery was no good it had to be jumped twice to make it to the destination and then again to get it to the uhaul next morning. The driver door seal leaked the whole way onto my lap while it was raining other then that it was fine 5 stars for cleaning
GABRIELLE DHey I repair is great!
BRUCE MSystem wise outage on July 25 caused me a two hr delay in getting my trailer. Not happy.
THEODORE SThe employees here were very professional and a pleasure to work with. Truck and trailer did what they were supposed to do. I would definitely use HEY IREPAIR again.
JEFFREY CNone
Saba MExcellent customer service ! Definitely will come back
YUK KClosed when we dropped off Se dropped off the same day.
MICHAEL LAssociate was amazing and friendly! Very helpful! Highly recommend this location! Truck was very clean and ran perfectly.
JARED SThey were so bad, I want to give them a Zero ! But I can’t. So I gave them a 1. They were rude and nasty to me. When I showed up to pick up my van they weren’t there and didn’t show up for a half hour causing me to acquire my equipment too late to complete my move that evening. When I was returning the van I had issues contacting them and then was scolded and treated as if calling the U-Haul number was the most egregious offense . Will never use them again !
Amber SI was quite appalled when I got finale bill. I did not have a broom to sweep out truck. When returning itEverything was packed up.
LAURA SThat truck looked like it had been through a war both inside and out. The floors were so dirty and there was damage on almost every exterior part of the truck. This is a huge liability for customers. I took pictures of the damage but don’t know how to upload them
BRIAN GVery polite person. Walked me through the return and had a very nice conversation with him.
David BVery informative and pointed out some do's and don'ts. Enjoyed a conversation with him and was very pleasant.
DAVID BTruck hadn’t been cleaned and was not credited for unused mileage as usual. Always overcharged but not enough alternatives other than uhaul
ALAN WNo improvement needed! Everything was seamless
MICHELLE DThe whole experience was poor. Online app was not great. Rather have a in person then online. Took us 1 hour to figure out the check in and get our truck rental.
Jessie BVery friendly staff.
DENNIS ATook 30 mins to return truck due to the app lagging or poor service in the area
BEVERLY DGet the price per mileage lower.
JEAN ENo need for any changes at this location.. Extremely helpful throughout the entire process!!!
FREDERICK DIt was truly a pleasure to rent from this location. Thank you.
WESLEY FOverall a great experience I will definitely recommend this U-Haul location
TODD Pthey charge more for gas
DIEGO AThe only improvement would be better seating. They only had a child size table and three child size chairs.
JOHN KTry to keep rates affordable
ROBERT SI've been to this location numerous times I have dealt with the same clerk. I love this place love this guy. As long as he's there, I'll keep coming back.
JOHN CEverything went perfectly and staff was excellent
JOHN CGreat location. The owners are very helpful, and professional. It’s a pleasure working with them.
ROBERT LNo issues but the truck had a weird pressure buffeting noise like when one window is open a car. It seemed to only happen when the truck was empty. Couldn't get it to go away.
James H