Customer Reviews for Hi Lo Auto Sales
(U-Haul Neighborhood Dealer)

524 reviews

1206 Cypress St   West Monroe, LA 71291
(Next door to Family Dollar Store)

(318) 397-2747

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(318) 397-2747

1206 Cypress St
West Monroe, LA 71291
(Next door to Family Dollar Store)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAN F. 
Rating:
5.0

Customer did not leave a comment.

Dewayne C. 
Rating:
5.0

Make sure the exterior is clean too. Otherwise, you were fantastic!!

Connie A. 
Rating:
5.0

Customer did not leave a comment.

GENE F. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Gene Hightower, your location manager, and I have something in common. Gene is named after Gene Autry and I am named after Roy Rogers…

Roy D H. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

MARQETTE D. 
Rating:
5.0

Greatl UHaul renal location. The personnel were extremely nice, helpful, and professional. I'll definitely rent from them again.

Donald P. 
Rating:
5.0

They were so understanding my kids were sick and the storage building wasn't open so I had to keep it another couple of days ….THEY ARE GREAT PPL

Tornaudo S. 
Rating:
5.0

This location was very helpful. My main complaint is against the corporation and not against the locations.

GENE F. 
Rating:
5.0

Customer did not leave a comment.

Max G. 
Rating:
1.0

It say 19.95 on side of the truck but ended up paying 400.00 on a dam U-Haul bad service

takira W. 
Rating:
5.0

Customer did not leave a comment.

AnnaMargaret G. 
Rating:
5.0

I lv great customer service I lv dealing with the uhaul place on Cypress in west Monroe the people there is very Genuine

Shawnta C. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Continue to provide great service

Schequanna B. 
Rating:
5.0

Customer did not leave a comment.

Satishbhai P. 
Rating:
5.0

Excellent service! Employees were very nice and friendly! Got me situated in no time. Will definitely rent from this location again if needed in the future.

April L. 
Rating:
5.0

Offer free coffee and donuts and rEwArDS

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Very courteous and supportive

Nettie R. 
Rating:
5.0

Very professional staff

Cheryol B. 
Rating:
5.0

Gene Hightower was born in 1942 and I was born in 1943. Gene was named after Gene Autry and I was named after Roy Rogers …

Roy D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

You did an excellent job. Thanks

Treva W. 
Rating:
5.0

Excellent service, very friendly

ronnie M. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Melvin H. 
Rating:
3.0

Customer did not leave a comment.

Carl Q. 
Rating:
4.0

Customer did not leave a comment.

Terri C. 
Rating:
5.0

Customer did not leave a comment.

edward B. 
Rating:
5.0

So far so good.

zed K. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
1.0

I reserved my truck a few days ahead of pick up ,when I got to the location no truck was available, I had to take a smaller truck for more money, very unhappy, would not recommen to anyone after my experience...

Kimberly E. 
Rating:
5.0

Have helped me on several occasions and are always polite and helpful.

Barbara T. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha D. 
Rating:
5.0

Na

Greg J. 
Rating:
5.0

This neighborhood dealer is exceptional. They called me the day prior, as promised, to schedule our pick up time and confirm their location. This dealer is professional and knowledgeable. They offer some moving supplies as well. They were very helpful and got me on my way within minutes.

John W. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

GINA R. 
Rating:
5.0

Customer did not leave a comment.

Lora R. 
Rating:
5.0

Customer did not leave a comment.

Jodi A. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer service was amazingly good!

Dan S. 
Rating:
5.0

It took three locations to finally get me a truck. I initially reserved my pickup in Columbia, La then the reservation was transferred to a Monroe, La office, who didn't have my reservation or a truck. So I called uhaul.com on the day before I was to pick up my truck and after the third transfer, I was able to pick up my truck. I drove all the way from Katy, Texas to Columbia, La to pick up this truck only to find out I had no truck the day before and no one reached out to me. However,Gene at 1206 Cypress rd in west Monroe, La and Rueben at barker cypress road in Houston, texas were very professional and personable. I will not be using uhaul again. My reservation wasn't a reservation at all. Just a number and no one made sure a truck was available to me until I called the third time. Not acceptable

Sondra C. 
Rating:
5.0

Always great at this dealer. Super folks great service

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
3.0

All ok. Thanks

Michael B. 
Rating:
5.0

The gentlemen are lovely to do business with. They were fun and nice folks

Barbara H. 
Rating:
5.0

I absolutely enjoy visiting this location and spending time with the guys there. They are courteous, easy to work with, and overall just a joy to be around. 10/10 across the board. It's because of them that I continue to use Uhaul.

Daniel N. 
Rating:
5.0

Didn't get my $25 kickback LOL!!!!

Richard T. 
Rating:
3.0

Lots and lots of hidden fees!!!

Christy R. 
Rating:
5.0

Nothing at all. They was very friendly & professional

Brianna A. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

warren K. 
Rating:
3.0

Nothing to improve. The guys were courteous and knowledgeable.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

MARVIN R. 
Rating:
5.0

Customer did not leave a comment.

Skyler H. 
Rating:
5.0

Best U-Haul I've been too, these two ol boys were as good as they get! Great Service - Honest - Highly Recommend!

Axell S. 
Rating:
1.0

I was 100% guaranteed a 8 foot truck and an auto transport in Ruston La. I booked it 3 days in advance. I paid for my ride to Ruston in advance because U haul put their “100% Guarantee” on it. The morning of my move my app shows that the pick up location has changed by 30+ miles. I Got no call, not even an e mail telling me of the change. I phoned into U haul and I ultimately was baited into getting a 10' moving van in place of the 8 foot truck and It was 30 miles the opposite way of where I need to go. I allotted a maximum of 250 for my haul that only would take around 6 hours. I picked up the 10 foot truck and did my stuff and returned it in perfect condition with within a sixteenth of a tank of gas that I had when I got it. On top of being taken for my more efficient 8' truck I was made to drive at least a hundred more miles then I originally planned for in a vehicle that takes up almost 3 times the amount of fuel as what was 100% guaranteed. I was talked into keeping my quest alive by being promised the small truck rate for the mileage. What the didn't tell me was that because they messed up that my taking the over sized moving truck a couple hundred miles in half of a day because of that U haul decided to slap a bill of $375 (keep in mind a couple hundred miles in a 10' truck runs around $200 right there) so what originally would have costed me no more then 200 over all turned into costing me over $500 (I can't afford it.) I did not know that any company could just take your card information and charge you whatever amount they feel like but I never imagined that after my reservation was not guaranteed by any stretch for some reason i thought U haul would take into consideration that they had already wasted the money I paid to be brought to Ruston but they in fact tricked me into taking a bigger truck twice the distance and charging me double what was ever even mentioned. I will never forget this ever for as long as I live. This is the problem with the internet and third party dealers. I am a lower class hard working person with enough obstacles to handle without a multi million dollar company over drafting my bank account and charging me an appalling $30 because I brought the truck back with about 1/2 a gallon less then when I got it (and that is only because I literally couldn't afford to eat a meal much less waste any more dollars I don't have on a company that clearly does not see customers as human) Thanks a ton U haul! You have truly made me not ever want to associate with anything you're selling ever again. I'll be not able to collect my next pay check because you took more then double what I agreed to ever pay and you somehow took it 4 days after I returned the truck.

Dustin C. 
Rating:
4.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

Connor O. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Wonderful experience great customer service

Vanessa H. 
Rating:
4.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

lela D. 
Rating:
5.0

Great Friendly, helpful. In & out quick

Marc D. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

lyn H. 
Rating:
5.0

Absolutely awesome people at this location.

MIKE P. 
Rating:
5.0

Absolutely nothing…the gentlemen working there are the best.

Rhonda M. 
Rating:
3.0

Customer did not leave a comment.

Phyllis M. 
Rating:
5.0

Always try to use this location, great to work with

MARK T. 
Rating:
3.0

The roll up door would not stay up while we were loading the truck, kept coming down, needs to be fixed before it is rented again.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

AVERY G. 
Rating:
5.0

The two gentlemen that have handled my rentals there are very helpful and friendly

Lance Z. 
Rating:
5.0

Customer did not leave a comment.

Dae W. 
Rating:
5.0

I always can count on the associates at Harlow used auto sales in U-Haul rental to take care of that U-Haul vehicle and trailer needs

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

TEZ W. 
Rating:
5.0

Customer did not leave a comment.

TEZ W. 
Rating:
5.0

Customer did not leave a comment.

LESLIE K. 
Rating:
5.0

Customer did not leave a comment.

Latasha P. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Friendly and fast service. They always have a truck whenever I need one. Love this place!

Patricia D. 
Rating:
5.0

Super friendly folks!

Wesley K. 
Rating:
5.0

Customer did not leave a comment.

Leslie K. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Alexia L. 
Rating:
4.0

not much

THOMAS B. 
Rating:
5.0

Very efficient men who worked well together to check in customers, connect trailers, etc.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Amin M. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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