Monterio M.
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Customer Reviews for Hi Lo Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hi Lo Auto Sales
warrick W.
Staff was amazing
Jesse G.
Nothing as far know, this location is in a good spot, the people treat and greet nice, and they talk to you with kindness and respect and end the visit the same way. that's all i have to said. GOD BLESS AND KEEP YOU.
Hubert B.
These gentlemen were an absolute pleasure to do business with. When I need to rent a moving truck/trailer in the future Hi Lo Auto Sales will be my first choice.
Michael M.
The men at Hi Lo were very knowledgeable and helpful which made my rental a smooth transaction. I recommend them and will give them my future hauling needs business.
Thomas P.
I've used this location several times and have never had any issues. The people are very helpful and friendly
Roger W.
the gentleman could not have been any nicer.
Stacy W.
Extremely helpful with all the issues we had moving. 6 hour ride. AC quit after 3 hours in truck, car dolly malfunctioning tire straps and loading ramp jammed. Mr Gene was amazing! Recommend highly!
Christina P.
Really nothing it was a good experience overall
Kenna G.
The customer service was excellent! They were very helpful and friendly.
Colin M.
I paid extra I was not expecting that
Wade J.
Very professional very friendly
douglas C.
Agents were very personable and practical in getting the 6x12 rental off the Tahoe trailer hitch. The UHaul center we were sent to on Hwy 165N did not have an agent on duty after we hauled it out there. No one there. Went to N 29th street, only a lady there who was helpful but did not have person to help get heavy trailer off Tahoe. Told by Cajun Pawn Shop in West Monroe, to return trailer there. Agent was uncaring and said they did not do UHaul services anymore. Told us to go to HiLo on Cypress Street, where we were met with professional s who had the equipment to get the UHaul off Tahoe. We were very unhappy about the lack of assistance at the other service centers.
Rocky R.
The manager was very thorough and courteous.. he gave me all the information I needed and helped beyond the call of duty.. thanks a lot
Allen S.
Friendly guys to chat with; efficient with the paperwork; good, clean equipment; hassle-free place. The only ones in town that had what I needed. I'll recommend and use again in the future. Thanks guys!
Lula J.
Have trucks available for pending reservations
Christina K.
Great location to pickup from. The two men were so helpful and got me hooked up and working.
Freddie G.
not so friendly
Charles L.
Y'all was great
John T.
Great customer service and friendly. I would recommend this location.
Robin I.
I was over charged and recieved two different emails containing they submit my refund back on my card and as of this minute it is still not on my card.
David C.
Great customer service
Sharron H.
Awesome! Great people working there! Kind!
James W.
Very polite, helpful, Johnny on the spot service. In and out, will definitely go back ANYTIME I need to rent a U-Haul from this area. Great people.!!! OUTSTANDING.!!!!!
James T.
I was double charged for my rental. I only rented a car dolly for 6 hrs and was charged for it twice. Not a great way to do business if you ask me.
Barbara G.
None
charles S.
The two guys that worked there were great. Easy to deal with and just good people. I've already recommended them to several people.
Frank K.
Also very friendly.
Dayton D.
Mr. Jerry and his staff were very helpful as I was in a bind for a trailer to finish up my move, they hooked me up with what I.needed, great experience
Mary R.
They were very friendly staff. New system from the company updated and the staff had some problems down loading and just took time to finish renting a truck. They were very polite and completed transaction asap. Would make it more effective if program went faster in processing their rentals.
Kenneth W.
No comment
Frank K.
Very friendly environment and very helpful.
GARY M.
Can't think of anything. Well taken care of.
Charles W.
Very professional
Franklin L.
Outward appearances of the trailer were acceptable and the rental staff was great. However when we opened the trailer we noticed immediately that the right side of the trailer had no internal rails or tiedowns or that the tiedowns had been removed. We could therefore only secure the load to the left side of the trailer which made things awkward and hindered loading. Also the breaking system needed to be maintained as it would lock up the wheels up each time when I tried to back the trailer into the drive causing it to only jackknife and be a real pain to maneuver. So - good service and no complaints with the people side of the business - but the trailer was a piece of crap and needs to be retired or completely rehabbed. Will not rent from this location again.
William B.
I would receive anyone to go here for a rental. The 2 gentlemen who took care of us, were a pleasure to deal with. There were fast on getting us out the door and very courteous! If we ever have to rent again in Louisiana, this will be where we go.
JOHN G.
sad originally was suppose to pickup trailer in bastrop, louisiana but location was closed. We had to drive 70 miles out our way to pickup trailer in west monroe, la.
Joyce C.
They were very helpful. I would rent again from this location....
Cecelia H.
They were closed. Had trailer, directed to uhaul.com online, never could get information needed, so improvised.
Robert S.
your site does not tell who has trailer, the one you sent too didn't have a trailer.
Augustine Y.
Offer Military discount for veterans from the office where you pick up item from and not to be told only "The Home Office" can give this discount!
CARL S.
The owners were great to work with and made the experience more enjoyable with good old Southern Hospitality. Carl Stanitzky
Cecil W.
Reservation was actually made AG Investments at 1304 New Natchitoches in West Monroe , LA. When I arrived at the site at 8:00 a.m. I was told they had no trailers and that they (U-Haul I presume) knew that. The unusual website indicated the size trailer I needed (5 x 8 cargo) would be available at 1304 New Natchitoches. As discussed above there was no trailer. Problem: U-Haul inventory records were in error. The lady did call U-Haul and put me in touch with HiLo Auto Sales in the 1200 block of Cypress Street in west monroe. She transferred the account to the new dealer. They had a trailer and had me on he road within 15 minutes. If U-Haul software was as efficient as this dealer your rental issues would be lessened.
John H.
I can think of nothing that this man could've done better. He was helpful, courteous, and apologetic about the surprise extra deposit money, and would not let me unhook the trailer. Great guy, running a great operation.
Sharon G.
Quickly checked me in. Everything was clean and ready when I arrived. Helped me hitch the vehicle towing trailer to the UHaul truck and put my SUV on the trailer. Fantastic customer service. Highly recommend!
Kenneth F.
We received notification of the pick up location change only 1 mile before we had to exit to the new location. An earlier notice would have made for better planning on my part.
Judy S.
The lady at S and J Farm Equipment went above and beyond to help me find this rental at the last minute. The way to improve your service is for customer service to return any phone calls which they never did.
gwen W.
Fast and friendly service! Excellent experience! The gentleman that helped us was very nice and efficient. Would definitely use this location again.
Ricardo R.
Outstanding, friendly and quick service and communication.
Chadwick G.
Donnie Plunks towing left us waiting 3 hours for them to come change a tire. I do not recommend Donnie Plunks and would recommend uhaul contracting with a superior service provider. the guy that showed up DIDN'T bring everything he needed to complete the job. the gentlemen at hi-low are phenomenal and I highly recommend their location!
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