The entire staff at Hi Lo was so friendly and welcoming. Excellent customer service. My original reservation was at Executive Climate Control Mini Storage due customer didn't return in time the ladies at Executive found me another U-haul and took me to pick it up. Both locations deserve 5 stars!!Troyilus D.
Hi Lo Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Monroe, LA 71291
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Janice Reagan was very nice and helpful. Should the need arise again, we will be certain to use them!Carol W.
My comments are about the app and phone customer service, not the location. I arrived at 7:30 for a pickup, proceeded to try to use the app, and was told it couldn't find my location. I clicked help, followed the steps, and it still wouldn't let me proceed. I select "chat," was told it would be about 5 minutes, and never got a response. After about 8 minutes of the never getting a response, I called the 800 number and was on hold for approximately 30 minutes between various people before finally getting to the right person. The right person finally was able to assist me in getting the app to work properly. They did not, however, ever acknowledge my frustration or offer an apology or any discount. A full hour after my pickup time, I finally was able to get the keys to my truck. The people at the location are very nice and helpful; so I will only ever consider using Uhaul again if pickup is during business hours.Paul F.
Outstanding Customer ServiceMichael A.
The overall system should be a lot faster when obtaining a U-Haul. It will be more efficient for the employees and the customers. There are some glitches when trying to confirm license plate numbers and signal lost when returning the truck.Tamara J.