Customer Reviews for Hi Lo Auto Sales
(U-Haul Neighborhood Dealer)

397 reviews

1206 Cypress St   West Monroe, LA 71291
(Next door to Family Dollar Store)

(318) 397-2747

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 397-2747

1206 Cypress St
West Monroe, LA 71291
(Next door to Family Dollar Store)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Abby F. 
Rating:
5.0

Great service!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Everything was superb!

Errol C. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE W. 
Rating:
4.0

Uhaul needs a better system regarding “reservations”!! I had reserved a 5x8 enclosed trailer over a week in advance. I had driven over 200 miles to the Uhaul location on my reservation, only to discover they didn't have a trailer for me😬. They did begin calling around and thankfully located one within a reasonable distance. Others were not so fortunate.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Shelicia L. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
3.0

Customer service. When we arrived we received hardly any help. The receptionist was blunt and acted like we knew where to go. I got charged an extra $10 not sure why but I'm just glad it was over

Sandra T. 
Rating:
5.0

Have all your locations run by people like the ones at this office!

David C. 
Rating:
5.0

Gene and Jerry were amazing. After the unbelievably difficult day my mother and I had, they were the sweetest and we're so thankful for them.

Nicole A. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Super friendly and helpful. Would definitely recommend using them for your rentals.

Gabriel B. 
Rating:
4.0

Customer did not leave a comment.

TERENCE P. 
Rating:
5.0

Friendly and very courteous service 👌👌👌

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Staff very friendly and efficient! Love doing business with this location!

Ethel P. 
Rating:
5.0

Customer did not leave a comment.

Joey H. 
Rating:
5.0

Great guys, got me out of there in no time.

clint M. 
Rating:
5.0

Good

Alex N. 
Rating:
5.0

Customer did not leave a comment.

Kacy C. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
2.0

The cup holders and center console were sticky and the truck was very loud and rough riding. UHaul cancelled my first reservation without contacting me and it took me two phone calls, being on-hold for approximately 10 min. each, to get another truck at a higher price. This was with the 800 #, not this specific location. Tammy

Tammy S. 
Rating:
4.0

this was the easiest rental ever! Did the whole thing on my cell phone. When we picked it up the people were so nice and friendly. I would definitely recommend this place to others! Thank you!!

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Hiram W. 
Rating:
4.0

My drivers were very satisfied. I will recommend you to my friends.

J'Louis H. 
Rating:
2.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Mr. Gene was really helpful throughout the whole process! Great hospitality as well! I definitely recommend this location.

Tori I. 
Rating:
5.0

Very friendly, let me know he was on the phone helping someone but if it was ok I could leave the keys

Carla D. 
Rating:
5.0

No improvements needed. Those were some of the nicest most helpful guys I've ever met.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Customer did not leave a comment.

Gretchen S. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
3.0

Customer did not leave a comment.

Jarrad T. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Everything was very nice.

Willie P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
3.0

Customer did not leave a comment.

ALVINDARREN C. 
Rating:
5.0

when i came i had to wait two hours because the uhaul rep was out on an emergency call... Although this was an inconvenience he made it up with his excellent customer service.... so i suggest more available trucks and train an additional person at this site

Cassandra S. 
Rating:
3.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Na

Clifton L. 
Rating:
5.0

Nothing

Rickey B. 
Rating:
5.0

The same as before, no problem

EDDIE A. 
Rating:
5.0

The seller was very nice

lakeyshia L. 
Rating:
5.0

Customer did not leave a comment.

Vickie C. 
Rating:
5.0

Customer did not leave a comment.

Rose H. 
Rating:
1.0

I didn't rent anything. This was a fraudulent transaction with someone using my email address who is not me.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Dr. Shelia F. 
Rating:
1.0

Need to have staff that knows how to process a UHaul reservations. Truck was in bad shape, broken window, not clean in the cab.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Karlisha D. 
Rating:
5.0

I was very pleased with the service I received.

Randy A. 
Rating:
5.0

I Think you are doing an excellent job

roy W. 
Rating:
5.0

Well my day also most ended really bad ,but thanks to salesman who went over and aboard to follow up why my mileage didn't calculated correctly all my years I never had that happened. I live less than a mile from pickup and traveled less than 8 miles total bill came up 88 miles I couldn't believe it I only had truck for 4 hrs if that long not including loading and unloading. Well the salesman did his part and got approval to pay what the bill should have been for same day. It's tough out here I dont have extra money to give when mileage don't match vehicle miles. Thanks sir for your help!

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Joni G. 
Rating:
5.0

Nothing

walter G. 
Rating:
5.0

Customer did not leave a comment.

Francisco P. 
Rating:
5.0

Customer did not leave a comment.

Marla N. 
Rating:
5.0

GENTLEMAN WERE VERY NICE AT THIS LOCATION!

John M. 
Rating:
3.0

Had to wait for 2 hours just turning in truck.

DERRICK J. 
Rating:
5.0

Customer did not leave a comment.

KENYON B. 
Rating:
3.0

I have been over charged and can't get anyone to contact me. I'm very disappointed. If someone see this message. I will greatly appreciate That some one contact me. I have called and emails customer service. My number is (318) 372-6671 David Keith Mayo

David M. 
Rating:
5.0

Great experience. Thank you!

Jon L. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Gino P. 
Rating:
5.0

I can't think of anything they could do better. Gene is attentive caring and so super helpful!! Goes out of his way to offer flexibility! Best uhaul rental experience I have ever had!

Brandi B. 
Rating:
4.0

Customer did not leave a comment.

Melvin P. 
Rating:
4.0

Customer did not leave a comment.

Malachi K. 
Rating:
5.0

Customer did not leave a comment.

Lucille L. 
Rating:
5.0

Customer did not leave a comment.

Monterio M. 
Rating:
5.0

Staff was amazing

warrick W. 
Rating:
5.0

Nothing as far know, this location is in a good spot, the people treat and greet nice, and they talk to you with kindness and respect and end the visit the same way. that's all i have to said. GOD BLESS AND KEEP YOU.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

donny D. 
Rating:
3.0

Customer did not leave a comment.

George P. 
Rating:
5.0

These gentlemen were an absolute pleasure to do business with. When I need to rent a moving truck/trailer in the future Hi Lo Auto Sales will be my first choice.

Hubert B. 
Rating:
5.0

Customer did not leave a comment.

LIONEL M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Amanda J. 
Rating:
5.0

The men at Hi Lo were very knowledgeable and helpful which made my rental a smooth transaction. I recommend them and will give them my future hauling needs business.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Minnie L. 
Rating:
4.0

I've used this location several times and have never had any issues. The people are very helpful and friendly

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

ERIC JAMES T. 
Rating:
5.0

the gentleman could not have been any nicer.

Roger W. 
Rating:
5.0

Extremely helpful with all the issues we had moving. 6 hour ride. AC quit after 3 hours in truck, car dolly malfunctioning tire straps and loading ramp jammed. Mr Gene was amazing! Recommend highly!

Stacy W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Really nothing it was a good experience overall

Christina P. 
Rating:
5.0

The customer service was excellent! They were very helpful and friendly.

Kenna G. 
Rating:
3.0

Customer did not leave a comment.

Charchell M. 
Rating:
3.0

I paid extra I was not expecting that

Colin M. 
Rating:
5.0

Very professional very friendly

Wade J. 
Rating:
5.0

Customer did not leave a comment.

Mary H S. 
Rating:
4.0

Agents were very personable and practical in getting the 6x12 rental off the Tahoe trailer hitch. The UHaul center we were sent to on Hwy 165N did not have an agent on duty after we hauled it out there. No one there. Went to N 29th street, only a lady there who was helpful but did not have person to help get heavy trailer off Tahoe. Told by Cajun Pawn Shop in West Monroe, to return trailer there. Agent was uncaring and said they did not do UHaul services anymore. Told us to go to HiLo on Cypress Street, where we were met with professional s who had the equipment to get the UHaul off Tahoe. We were very unhappy about the lack of assistance at the other service centers.

douglas C. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
4.0

Customer did not leave a comment.

GEORGE G. 
No reviews have been submitted for this location.

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