No improvements. Everything went great. Picking up the truck at Hahn's in Smithsburg, I found the truck to be the cleanest U-Haul vehicle I have ever rented. Very well maintained. Kind of makes me wish I had another reason soon to rent another truck!
Emily F
Customer Reviews for Hahns Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in process on the lot was a bit annoying but Katie was very helpful
Marty NThe rental was easy and your unit did the job well! therefore no recommendations.
mike sThe UHaul app sucks. It's too slow, and I really resent the hard sell of moving supplies and help when all I want is a trailer to move my motorcycle. It takes just a long to reserve on the app as it does in person. 🤮
Michael KHighly recommend. Staff was proactive in communicating with me and extremely helpful. Location has a great pull-around driveway that makes everything easy. Very friendly. Would highly recommend this location. Great coffee and ice cream spot right across the street as well.
STEVEN HI requested a tow dolly from Hahns Auto Service and I was amazed with their wonderful customer service. I went in with questions and they went above and beyond to ensure I was completely satisfied. What a wonderful experience, they are very professional and they talked me through every detail, giving me the best experience possible.
Dusty ROf all my previous experiences dealing with UHaul over the years, this weekend was the absolute BEST! Katie Hahn went above and beyond! Her commitment to her customers is stellar! She knew every detail, went out of her way to communicate clearly. And, a bonus was the small office there is the cleanest uhaul locale i have ever seen! You have a fantastic Representative in Katie! Thank you SO much!
Ruth CKatie was an amazing help, 1st time every renting and she made it so easy I felt like a pro.
Bennie SKatie was a pleasure to work with
Robert W