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MATTHEW R
Customer Reviews for Hair Hut
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These people were very nice and tried to help us as much as they could. I feel she went above and beyond to help us. It the regs that had to be followed that were the biggest problem. We were suppose to to have 2 men to transfer the load to the new truck. We we would have had to wait 1 1/2 hrs for them to get there. We did it ourselves because we had family that drove 3 hours to help us when they found out we had been on the side of the road for 7 hours!
BARBARA Abeginning and end January i have rented a 15 ft truck several times from Hair Hut with outstanding service, I have highest respect and experience with this uhaul location
judy tDona was friendly and helpful with rental and information as well as resources. It's nice to have a friendly person to rent from. Most of the time they don't even talk to you. I didnt get credit for the extra gas from corporate like it said I would though. That was annoying.
MELANIE LDonna was EXCELLENT! We had a long trip from Long Island to Schenevus and she called the day prior arrival just to make sure that all was in order and let us know she would be there. She also explained the drop of procedure, which was very helpful. I would always recommend this location.
John GFar out of the way. the folks weren't Happy that I had a car dolly attached. wierd entrance and limited space
KEVIN HThe truck I rented seemed to be brand new. It was very clean. The dealer even called me ahead of time to see what time I was coming so they could go out and warm it up for me. It was a particularly cold day. You only get that kind of service at a place like this. We will always choose Hair Hut to book our U-Haul needs.
Jennifer WDonna and Mike are fantastic. So helpful, kind and knowledgeable. Went out of their way to be available With pick up and drop off. They are the best and I wouldn’t get a U haul trailer from anyone else. They provide Personal customer service that is unique and exceptional.
Aaron HI was very grateful to have a Uhaul location so close to home. Donna was super helpful and accommodating while I was making the reservation and when I had to make some changes. The Uhaul itself was spotless and had the equipment I requested. I would definitely use this location again and would recommend it to friends.
Caitlin HYou can give the customer a receipt when they rent something. She overcharged me and you don't even call me back when I complained. I'm 82 yrs old and live on $1000 a month social security. I rented a trailer 2 weeks ago for $$24.95 per day, I didn't get the insurance nor anything else and should have been charged $26.75 and she charged me $45.75. You didn't even call me back when I complained.
Joan M