great location. the Best in Jesup
Paul B
Customer Reviews for Hall's Storage & Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ms Valerie was absolutely wonderful to work with.
Sandy Jgreat service, Valleri made the whole process very easy and she is a very nice person.
William CLovely n sweet ppl . Very nice wxplain everything to me . Love it great customer service..
sabrina mIt is very aggravating when you make a reservation online and when you get to the location the truck is actually not available so I had to be sent to another location who said they no longer did U-Haul rentals so then I had to go to another location that part was a complete waste of my time this has happened several times over the last 6 months of booking and also different locations are priced completely different for the exact same truck
Victoria AThere were no set business hours.I had to call a number on the door and wait 30 minutes for someone and then hook up the trailer myself.
JAMES BValerie with Hall’s storage and moving was so helpful. She provided great customer service
James JHave more trucks available to rent.
Earl SVery great people! Helped us out last minute, trailer was clean, and they were very friendly!
Bradley BTrailer didn’t tow good,kelp wobbling back and forth
John Hcharged for a cleaning fee. It was dusty when we picked it up and I swept it when we left it.
sally jAwesome check in and check out. When I returned the vehicle the receptionist was very helpful with assisting me with my return. Will recommend to anyone.
Tito JNo one was at the location and we were unable to reach anyone by phone. This is not a way to do business.
marvin wThere wasn’t even anybody there when the door clearly said they should’ve been. Tried calling the number that they left and it was not their number. It was the one 800 number for U-Haul so I still didn’t get a hold of a person and I am four days past returning it still waiting for my refund because I did not use all the miles that I paid for in advance.
Tiffany BNo comment at this time.
Earl SGrass needed cutting
FELICIA HVery friendly and efficient. Happy to do business. Highly recommend
Ida GValarie was super kind and wonderful to work with and very helpful of what I needed when I went to drop off the truck.
Dale BEverything was Great but more money then I thought
kelli bThey were the absolute best I’ve ever used. First class all the way!
Sandra SFriendly and easy return. No complaints Excellent service.
Evie WNothing just keep up the great work that I received from your company, Mrs Valerie and her team go the extra mile and it was greatly appreciated. Thanks and may God bless y'all Tony Gibson
Tony GVery helpful. Great place to rent from. Very clean climTe control storage.
Valorie HMow area where uhauls are kept.
TRENA PNo improvement needed! It's awesome.
Mozella PEverything was easy to do and was just what I needed!
Alicia WDrop-off location was closed, but they had instructions posted for after hours drop off. Smooth process dropping-off equipment.
Andrew DLower milage would be nice and not make checking in so difficult
VANESSA Cnothing. very easy to drop off.
James KEverything great and there is nothing that needs changing, Thanks
evelyn mNo one present at time of drop off. Note on door said to call as they were out of office. Was told we're to park trailer and had to remove from truck with no assistance.
JAMIE CRep was very courteous
Theresa WWe have been there twice now. And neither time during business hours was there anyone there. Not very helpful when you can’t speak to a perso
Stacey FFantastic service. Very friendly and informative.
William MHonestly nothing Val was a awesome person. She helped me out with all of my decisions for the best deal and millage. Friendly as yiu cant get felt like family. I would recommend her to anyone needing a uhaul. She went out for her way to be the person i need in my time of need. I thank her and wish her the best.
laquan aValerie was very nice and helpful. I will definitely use them again.
Hugh GNo one there when dropped off. To make matters worse they charged me for dropping off late even though it was not! It’s been over a week and I’ve still not heard from anyone there. I’ve left messages also. I’m not happy.
Shawn PGreat friendly service
Danny SPerfect for our needs, and I’m sure we will be back.
Ted MThe gentleman helped me with everything that I needed.. Super friendly and very knowledgeable and professional..
Kevin SThe truck had not been washed in months. Had blood on the outside of it. The inside was not much better, could use a good cleaning as the dash had not been cleaned since the truck was new. The power steering leaked, we had to add fluid SEVERAL times. Exhaust leaked as well, sounded like it was about to blow any second but had to deal with it as the pickup location “lost” the keys to our initial reserved truck. I checked in online with contactless pickup, thinking it would be faster however I had to wait while the staff looked for the keys. Then when they could not be found, I had to wait for the reservation to be changed. Almost an hour of waiting and walking a football field to the office from the truck and back. Additionally the driver window rattled the entire journey and the inside of the box was filthy. Would not recommend this location or staff. Also, the truck was returned with the same amount of fuel in it and I was charged an additional amount for lack of. If I could leave negative stars on this review, I truly would as I have rented several times in the past and this one will I’ll never forget. Very very disappointed. Btw I have videos and pictures of the vehicle if you would care to see.
Jeremy J