Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A truck this size needs a back-up camera. The interior was dirty. It took 30 minutes to download the app and complete online pickup which cut 30 min into my rental time. This is unacceptable.
Amanda B
Rating:
5.0
Customer did not leave a comment.
Frank S
Rating:
5.0
Customer did not leave a comment.
VALENTINE F
Rating:
5.0
Customer did not leave a comment.
Melanie P
Rating:
5.0
Customer did not leave a comment.
ADAN A
Rating:
5.0
Helpful.
CHRISTINE H
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
My Uhaul rep was great and made the process quick and simple!
ANNETTE E
Rating:
5.0
Customer did not leave a comment.
DREW C
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
DANIEL S
Rating:
5.0
Customer did not leave a comment.
Frank S
Rating:
4.0
Customer did not leave a comment.
THOMAS K
Rating:
5.0
Customer did not leave a comment.
MARY K
Rating:
5.0
To put the requested items in the truck. I asked for a dolly and blankets, but they weren't in the truck. I did pay for them, my only negative.
Megan A
Rating:
5.0
Customer did not leave a comment.
CHARLES H
Rating:
5.0
Customer did not leave a comment.
TRAVIS J
Rating:
5.0
Customer did not leave a comment.
PAUL B
Rating:
5.0
Everyone was Great!!
ROGER D
Rating:
5.0
Customer did not leave a comment.
Ruth H
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
Robert V
Rating:
5.0
Convenient, had what I needed.
Richard B
Rating:
5.0
The app was very glitchy. Ended up having to return the truck manually
Rebecca P
Rating:
5.0
The location was very convenient and the rental process was easy.
Charles H
Rating:
5.0
Great experience and awesome people
Speed J
Rating:
5.0
Customer did not leave a comment.
brian w
Rating:
5.0
Customer did not leave a comment.
Trinda B
Rating:
5.0
Customer did not leave a comment.
robert s
Rating:
5.0
Customer did not leave a comment.
Shane M
Rating:
5.0
Customer did not leave a comment.
charles h
Rating:
5.0
Customer did not leave a comment.
Jamie D
Rating:
5.0
Very helpful
JAMES J
Rating:
3.0
Customer did not leave a comment.
Hannah K
Rating:
5.0
Customer did not leave a comment.
Lauretta B
Rating:
5.0
Customer did not leave a comment.
Larry S
Rating:
5.0
They were professional and courteous, and made renting easy
Scott C
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Everything worked out wonderful.
Doug said everything up for me. Everything ran smoothly. Thank you again.
JOhn B
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
5.0
Customer did not leave a comment.
Timothy C
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
3.0
Customer did not leave a comment.
Vickie H
Rating:
5.0
Customer did not leave a comment.
Sharon S
Rating:
5.0
This is a great location, local friendly people.
Fix the app. I registered online and uploaded drivers license. When I got to the place, the app wanted me to do it again plus another piece of ID! That’s not helpful.
I closed the app and went inside and talked to real people.
Bill R
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Easy pick up and return-had the equipment I needed
Daniel C
Rating:
5.0
Customer did not leave a comment.
Stephen G
Rating:
5.0
Customer did not leave a comment.
Jessica B
Rating:
5.0
Friendly, fast, and professional service upon pick up and drop off. Recommended!
Lydia H
Rating:
4.0
Customer did not leave a comment.
Terri H
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
A couple glitches using the mobile app but got it figured out. Easy pickup and return.
Gary R
Rating:
5.0
Customer did not leave a comment.
Lorri I
Rating:
5.0
Offer tips to keep the the tie downs from coming loose, both of mine came loose and I Am not sure how or why
Michael L
Rating:
5.0
Customer did not leave a comment.
VALERIE M
Rating:
4.0
Everything was pretty straightforward except the gas fill. On the gas gauge I needed to fill to 7/8 and filled it as such before returning. Yet the reading the next day did not reflect that and I was charged for gas. It also seems as though the charges were higher than expected.
Rebecca S
Rating:
5.0
Very friendly, great instructions, very clean trucks. Was in and out in minutes.
stephen h
Rating:
5.0
Customer did not leave a comment.
Hannah D
Rating:
4.0
Customer did not leave a comment.
TED C
Rating:
5.0
Customer did not leave a comment.
steven g
Rating:
5.0
Great
Daniel D
Rating:
4.0
The only complaint we have is that the furniture pads were not available that we had ordered when we went to pick up the truck. Unfortunately, we had to search for another U Haul place on the way to Myerstown, PA that was open and could provide these for us.
George R
Rating:
5.0
All good
Bradley W
Rating:
5.0
Customer did not leave a comment.
Timothy H
Rating:
5.0
Very easy for the entire process. will use again
Deborah G
Rating:
4.0
Customer did not leave a comment.
Timothy H
Rating:
5.0
Customer did not leave a comment.
Heather H
Rating:
5.0
Customer did not leave a comment.
Richard S
Rating:
5.0
Customer did not leave a comment.
Michael T
Rating:
2.0
We spent another 2 hours trying to return the vehicle. Customer service phone line was way too long. Once again the downloading of the photos on the APP was not very user friendly. Thank the Lord, when we went back the next day the location was open and they took care of the return.
David B
Rating:
3.0
Customer did not leave a comment.
Christine B
Rating:
5.0
very friendly
Curtis B
Rating:
5.0
Doug is one FINE GUY! Very professional and attentive to my every need. He makes the whole experience look easy! The only improvement I can think of for next time - please have the weather warmer. I nearly frozen to death when parking the truck !
Jefferson P
Rating:
5.0
Customer did not leave a comment.
DENNIS R
Rating:
4.0
Customer did not leave a comment.
James R
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
5.0
Don’t allow agents to deny rental because their database doesn’t show a particular model.
THOMAS L
Rating:
5.0
Customer did not leave a comment.
thomas w
Rating:
5.0
Very efficient and pleasant service. One of the best uhaul places I’ve had the pleasure to rent from.
Tim R
Rating:
5.0
Customer did not leave a comment.
Frank S
Rating:
4.0
Customer did not leave a comment.
Jeff C
Rating:
5.0
Customer did not leave a comment.
Dan T
Rating:
5.0
Customer did not leave a comment.
Carol B
Rating:
5.0
Customer did not leave a comment.
Annette B
Rating:
5.0
Customer did not leave a comment.
JOSEPHWILLIAM C
Rating:
5.0
nice guys, good service
ROBERT D
Rating:
5.0
Very professional and helpful
Elmer M
Rating:
4.0
Nothing about the locations. U-Haul’s portals and website are TERRIBLE. I couldn’t find where to check in on the account dashboard so the first location had to do it on their account. They didn’t open until 9:30am so I was lucky picking it up at 7am. Then when I dropped off the truck the website couldn’t pick up my location. I had to leave the truck unlocked with the keys in the glove box. Do better, U-Haul!
Greg S
Rating:
4.0
Customer did not leave a comment.
Glenn S
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
5.0
Customer did not leave a comment.
Michael F
Rating:
5.0
Customer did not leave a comment.
Terence H
Rating:
4.0
Customer did not leave a comment.
Timothy P
Rating:
5.0
Customer did not leave a comment.
KIMBERLY M
Rating:
5.0
Try to provide earlier indication of the location for the pickup if the site changes. I found out the morning of the rental that I needed to go somewhere else for the truck and tow dolly.
