Try to provide earlier indication of the location for the pickup if the site changes. I found out the morning of the rental that I needed to go somewhere else for the truck and tow dolly.Robert C.
Moving Truck Rental in Hampstead, MD at Hampstead Auto Parts
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hampstead, MD 21074
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Friendly and prop customer service,Steven S.
Muy feliz con el servicio graciasLuciano G. S.
Hampstead was not the original pick-up location. I was supposed to pick up in Winsor Mill but when I arrived they didn't have any 10' trucks and I was not contacted to change my pickup location beforehand despite putting down a deposit for the truck two weeks in advance. I got my deposit back, however I drove significantly out of my way and had to adjust my entire moving schedule for the day.Tamara S.
Great staff. Flexible and friendly. Just as expected.Peter S.
Could use better signage for truck parking.Donnie F.
Doug has helped me on several occasions and is a great guy who knows his stuff.KELLY W.
The Uhaul rental process was great, the guys at Hampstead Auto Parts were easy to work with and very accommodating for my move needs.Daniel C.
Everyone was helpful no improvement neededdan B.
The staff at the Hampstead location was friendly and efficient. We had to change our truck return date at pickup, but they were able to accommodate us with no issues. Overall a very good experience. The only negative issue we had was that on the truck we rented, the â€œmom's atticâ€ area had a bad leak during a rain storm and some of our boxes were soggy and falling apart when we unloaded the truck. I reported this to the agent when we returned the truck.tony B.
Customer service is greatJOHN K.
The pick up location representative, Doug, was amazing! I highly recommend him and Hampstead Auto parts for pick up. Our issue was with the truck itself. Due to rain during our trip, some of our belongings got wet! Not just the items at the back by the door, but those in the overcab portion, known as Grandmas Attic.Mark F.
Only half a tank of gas when I picked it upEllen T.
Just as smooth at the drop off location. Greeted professionally, completed the paperwork and I was on my way.Jarrod D.
I'm not sure if I missed it, but it would've been nice to know what settings my phone had to have for 24/7 pickup. Then I wouldn't have had to call customer service for my location to be determined. Also, it wouldn't let me use my cell (error said number already in use), which was frustrating - but had nothing to do with the location.Darla P.
More than half of the rear storage area floor was covered in dried mud.Kenneth S.
I've rented from Doug a couple of times recently and has been great to deal with. I definitely recommend Hampstead Auto Parts when looking to rent a U-Haul or for auto supplies in general!Max C.
It's not clear where the office is, but that was the only issue.Bjorn N.
Awesome service people at Hampstead Auto. Will be coming back for sure in the near future for in town rentalsBrian U.
Drop off was convenient and easy. Again, there were no surprises. The truck served us well for our needs, the staff we dealt with were helpful and professional and the overall experience was was great - we were delivered what was promised and expected. Thank you.MARILYN M.
I never got a phone call about my final location changePaul J.
Should show the customer a map or overlay of what the drop off place looks like, where the office is and where the drop off lot is. For the after hours drop off, I was not sure where to put the trailer. I had to do some looking and reasoning on where to park the trailer.KEN Q.
There is nothing that this facility could do to improve because everything was just perfect the people there are awesome Mister Doug wheeler got me in and out just like that made everything nice and easyDONNA T.
We only went to Hamsted because they lost our reservation. They kept having us drive between two Westminster locations. The entire experience was a nightmare.Danni F.