Customer Reviews for Hampton Chevron 16332
(U-Haul Neighborhood Dealer)

Rating:

5.0

Na

Rating:

1.0

The cashier upon pick up advised us to not follow the app instructions and not to upload the appropriate pictures after we reported to her that the license plate didn’t match the one listed on the app. She said to take it regardless and listen to her not the app. She refused to give us the correct key- and the correct plated vehicle was parked outside. The dolly was inside the correct plated vehicle so she told us to take it out of that van

Rating:

4.0

Try to improve the online registration process. I had issues and it took 2.5 hours and I had input the day three times.

Rating:

4.0

The truck had trash and was dirty inside when I got it. We cleaned it out. The truck only had an 11/16 tank of gas when we got it and was between 3/4 and 7/8 when we returned it. However, we were still charged for 2 more gallons of gas equalling $9.00. Other than that, everything was good.

Rating:

2.0

Better directions r/t what to expect. Was only a drop off location.

Rating:

1.0

Scammed.

Rating:

1.0

U haul smelled so bad the back of the box truck I had to sweep out a whole bag of trash before using it was redicouls van was completely on empty with fuel

Rating:

1.0

I never picked this truck up I only picked up the 26 ft truck but I was charged for them both they need to reimburse me but I got text saying I owed .

Rating:

4.0

I think the late charge of $20 for being 10 minutes lates is ridiculous.

Rating:

5.0

I had no issues. Smooth rental and process. I would use again.

Rating:

1.0

The location was a 24/7 share location. I booked my pick up for 12am. Where I arrived at 12 am the owner told me the store was open 24/7 but U-Haul was open until 11:30pm. So he told me to leave and vibe back at 7am. This was so inconvenient! Then when I arrived at 7am the owner was leaving and sent me to his employee. I had to call customer for help because it took her 35 mins to hand me the keys for my truck. Horrible experience and it put me so far behind in my schedule for the day. By far the worst experience I’ve e with U-Haul. I thought I was guaranteed 24hrs? The people were rude and didn’t understand 24/7 share at all.

Rating:

2.0

Have the correct truck there and no check engine lights on active vehicles

Rating:

1.0

Claim needed

Rating:

5.0

We arrived ahead of schedule to return our truck, but that was ok. They took our truck and it was a smooth check in process. After a long interstate move, this was a welcomed relief!

Rating:

5.0

Very professional and polite as well as helpful

Rating:

5.0

Staff was professional and attentive

Rating:

3.0

This was probably the worst experience I've ever had with uhaul. The truck they gave me had 94000 miles on it, and it smelled like it too. Once I had the truck fully loaded and I hit the brakes, it felt like it wasn't going to stop. The A/C didn't work most of the way which made it very uncomfortable.

Rating:

4.0

My only problem was they did not have the two dozen furniture pads that I had ordered. They were able to provide 16 and identified other locations that I could get additional pads if needed. As it turned out the amount provided was all I needed. The truck itself with over 120,000 miles made the drive from Atlanta to Savannah with ease.

Rating:

2.0

I waited almost 30 minutes while the lady talked/text on her phone and helped other incoming customers at this convenience store. I had already rented 2 previous Uhauls this week while moving so I was familiar with the process and asked if I needed to check in on my phone. She said I did not. After waiting another 20 mins, she quoted me a price that was $30 over what I ended up paying. I told her that was incorrect and she then said to check in on my phone. After completing that in 3 mins, I was handed the key. The vehicle was parked around the back of the convenience store, in an unsafe area, very close to other Uhauls, rendering it difficult to drive in and out. I returned the vehicle within 6.5 hours and was told to park in the back. I told a male employee it was dark in the rear, I felt unsafe and there was no lighting. His reply was that there were cameras and he couldn’t go back there with me. I would never rent or recommend a Uhaul from this location again.

Rating:

3.0

Very rude associate!

Rating:

4.0

The staff was cordial. Even though the drop off was at gas station, a larger sign alerting customers of the UHAUL service would be nice.

Rating:

3.0

Equipment was not clean inside. There was a water bottle, microfiber towel, and papers in the driver door pocket. There were what appeared to be chunks of chocolate cake or brownie crumbs in the cup holder area. There were signs of a rodent in the cab of the truck, seat foam on the floor at the base of the seat like something was nesting up under the seat. There were food wrappers on the floor, and gray fur in the crevices of the floor. The cargo compartment was not swept out thoroughly. I considered canceling the truck due to safety concerns. A rodent coming out while driving could cause an accident. The equipment ran well, the lady inside the gas station was pleasant at pick up, and the man inside the gas station at drop off was friendly.

Rating:

5.0

Great customer and the process was fast and friendly!

Rating:

2.0

Informed store personnel that brakes are scrubbing VERY BAD & that there is a problem with the transmission/rear end. When braking, the truck does not want to stop. My opinion? This truck needs to be put out of commission until it is safe to operate. Roadside assistance had to come change the left outside tire because it was flat when I picked it up. Didn't know it until I started loading my belongings in it and saw that it was looking slack. But, Roadside Assistance was there in a VERY short time & had it fixed in within 10 mins. Tne store pickup location was no help at all when picking up & dropping off. And I was told that they have no other equipment but the trucks & trailers. No dollies or furniture dollies, or blankets, & etc. They did not have the truck that was originally reserved for me (even though the system was showing it on hand) so the UHAUL Customer Service had to redo my my entire reservation to show the different equipment & I had to do the self check in because the store personnel did not want to take the time to do it because they would have had to make them other customers wait. It took me over 1&1/2 hours to actually get the rental. DEFINITELY WILL NOT USE THIS LOCATION EVER AGAIN

Rating:

2.0

The individual at the counter didn't know the rental process, the return process wasn't done correctly! It was a bad experience!

Rating:

3.0

I rented appliances before hand and got there & there were none at all. Big inconvenience! They stated they don’t carry the items. They shouldn’t advertise false information and charge for it.

Rating:

4.0

The movers cancelled at the last minute and I am due for a refund.

Rating:

3.0

Felt I was overcharged ridiculous amount. Will not rent again

Rating:

2.0

If not for the one uhaul truck that was there, I would not have known it was a uhaul drop off. I would have kept driving around looking for it. Only locals would know this was a uhaul spot. Out of town people would be confused. The lady at the counter was not helpful at all.

Rating:

3.0

We rented 2 different trucks in a week from 2 different places. Neither had the dollies I rented. While our money was refunded, we needed those dollies for our move. Would have loved pre communication about it.

Rating:

2.0

Please double check that all functions of the vehicle work.

Rating:

1.0

Do your job and not ask the customer to do it for you

Rating:

1.0

The whole inside of the cab smelled like marijuana and cigarettes, and there was garbage as well as crumbs of weed and tobacco. When we told the person at pickup they tried to hand us a broom…

Rating:

3.0

It was a gas station attendant that didn’t speak english passing information through the phone to someone else.

Rating:

1.0

Very poor have problems with service and late check in.

Rating:

3.0

I was charged for a dolly that wasn’t there!

Rating:

1.0

Be honest you over mild me. I went 11 miles total 22 miles you charge me $315 not good. I will take action if this is not fixed immediately.

Rating:

5.0

Park 3 uhaul trucks in front of location, not the back.

Rating:

1.0

There was weed all in the truck smelled like they just finished smoking in it I was supposed to pick it up at 10 arrival was 9:45 and did not receive it till after 11 am

Rating:

1.0

Have the vehicle ready, at the scheduled time of pick up. Automate the system. I did not like to have my credit card # being verbally relayed over the phone. Have the truck out front of the building instead of un the back. Have the vehicle staged for appropriate move as opposed to being parked between two other trucks. CLEAN up the surrounding area.

Rating:

4.0

The attendant was outside and met me when I drove in. He helped me with the return and I was done in less than 5 minutes. Great job!

Rating:

5.0

The U-Staff was very nice and explained everything we needed to know. Very helpful. Thank so much. If needed again, I would use this U-Haul Store.

Rating:

1.0

The out mileage was off. I ended up paying more than i should

Rating:

1.0

The process to obtain a truck is inadequate…the cashier (Ms. P) must call her boss for him to confirm/approve the rental. She explained to me it’s because this location does not have the Uhaul tablet to view confirmations of rentals. When I arrived there were 2 other customers waiting for the boss to approve their rental. The wait time of this process caused customers to become angry/yelling. The overall experience was unbelievable!

Rating:

5.0

Nothing everything was great

Rating:

2.0

Close down location

Rating:

5.0

Have more trucks available closer to the customers address. I dropped off my truck at the Boy Scout location. My response s will be of that location.

Rating:

1.0

The truck was terrible check engine light other light start coming on the truck drove very rough worst u haul I ever got

Rating:

3.0

There was unfolded blankets in the back of the truck and in the inside where you sit and drive it was not clean enough

Rating:

4.0

When I went to the reservation location at a local storage facility as stated in my reservation and pressed the "Ready to pickup" button in the app, the loading icon appeared for a few seconds before the page froze. I restarted the app twice and had the same issue. I then went onto the website and logged in to check on my reservation, but I couldn't find my reservation info anywhere on the page or menu options until I scrolled all the way to the bottom of the page. When I finally found my reservation, i found out that the location was at the local storage facility until I started the pickup process, and then saw that the address changed to a different gas station, so I was already late to pickup my truck, which frustrated me since we had to drive a long distance on a time crunch. When I went to the gas station, the app finally worked, but I didn't know that there was going to be an identification section where you needed 2 alternative contacts or a passport to reach out to if you delay returning your truck. I wish this was disclosed earlier in the process because people normally don't drive around with their passports or can find people to answer their phones last minute. If I had known this earlier, I would have probably chosen to do counter service instead to not deal with this hassle.

Rating:

2.0

The truck was very very dirty inside the drop off was way better customer service than pick up.

Rating:

4.0

Watch for ants. They were everywhere crawling in and outside of truck especially on passenger side. I sprayed a lot. And during check in if it's 7:30 just say 8:00 bc I couldn't check in via the app until that time. The workers on hand was ready to go.

Rating:

1.0

When I went to pick up the uhaul, there was aman sleeping inside of the cab with an open beer, the inside smelled of weed and cigarette smoke, none of the moving blankets I ordered were there either. It took over an hour to get the vehicle which pushed back my whole day of moving.

Rating:

5.0

He was very friendly, helpful, and actually inspected the unit I brought back

Rating:

1.0

They over charge me. I didn’t even drive 100 miles and I filled up the gas to half of tank I have the proof, they over charge me 64$, I will be seeking legal actions based on my pictures and video on how I was treated at the Hampton chevron Uhual.