Van was dirty. Had potato chips and old coffee cups; mostly trash.Ebony S.
Customer Reviews for Hampton Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shawn W.
Vehicle has a smoke smell in the interior cab as well as the dash and console being covered in pollen (indicating that it hadn't been cleaned or wiped down recently). The alignment was off on the vehicle as well; stirring wheel rested at about a 45 degree angle to the right. Finally, the check-in process wasn't the smoothest as the online checkin registered no vehicle on file when I arrived. I then had to wait about 10-15 min before the gas station owner got back with the cashier to tell her where to locate a key for my UHaul rental. As of the time of this review, I also have not received a final receipt for the rental.REGINALD A.
Vehicles are always dirty. I just use them because they are in walking distance from where I liveCHRISTOPHER D.
Not allow the owner of this location to rent U Haul trucks. This owner is giving you a bad name. I rented a truck for one day, and was charged for 2 days, and insurance for two days. Oneline I was quoted a total price of $54.00, and was charged $179.00. Now I have to get this straight!!!RAYMOND H.
Customer did not leave a comment.Quadra W.
Faster pick up serviceRonald R.
Customer did not leave a comment.Jason M.
This pick up location is awful. Waited for over 30 minutes for someone to assist with check in which was done by an unknown person remotely. My identification was never checked, I never saw or reviewed the final contract and was provided incorrect information regarding insurance coverage which resulted in no coverage for the term of my rental. I would never pick up from this location again.jessica H.
Customer did not leave a comment.Lauren D.
Customer did not leave a comment.Maurice M.
Nothing you service is excellentMARY F.
REMOVED THE CONTACT FOR THIS LOCATION CUSTOMER SERVICE IS 0000000000000000000ALAIN C.
Customer did not leave a comment.Megan D.
This was HORRIBLE! THE TRUCK WAS DIRTY FROM TOP TO BOTTOM AS WELL AS INSIDE THE TRAILER WITH AN EXTREME STENCH TO IT! THE GAS TANK WAS ON EMPTY, I HAD TO TAKE IT TO QUICK TRIP TO PUT 70.00 IN IT! WHEN I CAME BACK TO DROP IT OFF, THEY WOULDN'T REIMBURSE ME FOR THE 1/2 TANK I RETURNED IT WITH AND ALSO WANTED ME TO TURN IT INTO A DIFFERENT LOCATION TO GIVE ME 22.00 BACK...I WILL NEVER EVER EVER EVER EVER EVER EVER USE THIS LOCATION EVER AGAIN!!!! DO YOURSELF A FAVOR AND GO TO THE ACTUAL UHUAL BUSINESS....I WAS OVERCHARGED AS WELL...Rico L.
Nothing to comment about at this time. Everything went smooth.anthony R.
First ther is cheating people out of there money. I drove only twenty miles and they charged me for 227 milesKievius S.
I reserved online and went to the location to pick it up. When I got to the Chevron, the vehicle was ready and they gave me the key, but was instructed that I could not leave with the vehicle until I received my copy of the contract in my email, so I waited. I was told it might take a few minutes. After numerous attempts talking with the person that gave me the key, it took one hour and 15 minutes before I received that email. This is a very poor way to do business and the worst customer service I have ever seen for Uhaul!Martin O.
Customer did not leave a comment.Olguita M.
Customer did not leave a comment.Stephen C.
Had ordered appliance dolley when I got to location said they didn't have it also the vehicle was on complete empty had to go to another uhaul location for dolley which cost me timeDarnell R.
When I went to pick up the truck, it had tobacco wrappers littered in the back and there was ash everywhere, including a pile on the dashboard. I also ordered two dollies which were not included in the truck, forcing me to drive to another location to pick them up. I understand that this is likely because the pickup location was changed by UHaul a few days before, but there is no reason I should have to spend my gas money and time to pick up something that was ordered over a week in advance.Laura P.
Customer did not leave a comment.Nicola C.
Customer did not leave a comment.ALPHONSO F.
Truck had no gas, got there and the truck size I order wasn't there and I wasted 2 hours and couldn't finish unpacking my storageDereck R.
Customer did not leave a comment.Dagnachew Y.
Customer did not leave a comment.Jasmine G.
Customer did not leave a comment.Suzanne J.
The lady who helped was nice but she was a gas station clerk. I uploaded pics of some of the truck it was dirty like someone was living in it. Hats trash in the cab and in the back someone left items back there. I initially booked another location only to find they never had a truck I was left running around looking for help I held like 1 hour waiting on uhaul 800 line to i Pick up. I will be disputing this transaction particularly due to my issues. I did speak to an agent much later but she offered no compensation only I'm sorry. I also booked my movers with uhaul and they were ghetto as hell. I can even believe they have them on the site as movers. I work with public and I never complain or call folks out but you all deserve this. Your service sucks!Zelda W.
The Uhaul that was given to me was very dirty and was missing a rear view mirror. When I return the uhaul the agent never came out to inspect the truck that let me know they don't care the condition of the trucks their renting out. Plus I was charged for coverage after I opt that I didn't need it. This experience has been the worst service ever. Last but not least they charge for a deposit when it never stated I had to pay a deposit when I made the reservation.I hope they change their service cause it's definitely unprofessional!!Joseph F.
The truck broke down and i am bring charged outrageous prices for a truck i never used poor customers service and bad equipmentAshley P.
Mani Baig store working say I'm good if I pay him for my remaining balance Apple Pay.. once I didn't that U-Haul still charged my card the remaining balanceJa Vonta D.
I was confused at first on where to turn in the key. So I called the number and the guy said I had to come inside the gas station to return the key and I would receive an email. I was a little uneasy leaving the key with the store clerk, but he assured me that I was supposed to return the key to them inside the store. I felt okay doing that because I did see 2 other uhaul trucks parked behind the store. Sure enough, I did receive an email from from uhaul with my receipt.Erica B.
Clean your trucksJulian S.
The gentleman I picked my truck up from was very rude ! I reserve a pick up truck they didn't have any so customer care ask if I want truck or van .. I was agave a van and the guy didn't give me the van .. he was very rude and disrespectful... and I was over chargeNikita D.
Worst experience ever and I have used U-Haul a lot. Never again, at this point nothing can be done to change my mind.Sicilee L.
Customer did not leave a comment.alicia H.
It was closed and I finished my dropout with the app and not a actual personTawanda O.
Customer did not leave a comment.Charles T.
The ppl was not nice and every unprofessionalJanel N.
At first, the gas station attendant, who spoke little English and didn't seem to understand much either, and who communicated via phone with the man in charge of the UHaul portion of the business, told me there was no reservation in my name, even though I was showing her the email confirming the reservation for that location. It took a trip to the main UHaul location to straighten it out. We finally got the truck two hours later, with no apology for the mixup. Everything was fine with the truck. All the extras (blankets, dollies, etc.) were in the truck and it was clean, but the customer service at the Chevron station left a lot to be desired. The man in charge should have been there to deal with it.James B.
Have the Truck they order and only charge them if they actually take ifMia B.
Customer did not leave a comment.Alexander B.
When I got there to pick up my rental. Equipment was missing, and I had to sift through all the vehicles to find the dolly that was at the location. I was told I wouldn't be charged for the missing equipment, yet I checked my receipt this morning and found out that I was. There was no customer service whatsoever. Never again.Darien P.
The check in and check out process is frustrating. Even though I got there when no one was initially there they checked out people for about 15 minutes. I started to complain then they made me wait a while longer before assisting me. I would not rent from here ever again.Donald W.
There is the Uhaul center that would have been much easier to work with, much more organized. There was nothing negative other than just organization of having a third-party gas station and the complications of that rather than a uhaul store.Cade H.
Customer did not leave a comment.Erin H.
Customer did not leave a comment.Keith B.
This is a rip off. When I rented the equipment online my choice of drop off loca8was General Screven road in Hinesville GA. When I dropped it off at that location I called and told them and checked in the equipment. Now they charging me a fee for incorrect drop location. This is a Ripoff. I will dispute it with my credit card company. This is not the location that I dropped off the equipment. U HAUL got it wrong and is incorrectly and illegally charging me an unauthorized fee for incorrect drop off location. I never even been to Alabama.Clandale B.
Customer did not leave a comment.Amiyna S.
At this time, I do not recommend this location. The owner of this location kept informing me (through the gas station clerk) that I did not have a reservation, even when presented with my email reservation confirmation. I was stranded at this location and had to call U-Haul to reconfirm my reservation. By the time I was able to speak with a u-Haul Customer Service Representative, significant time had elapsed. This owner delayed by moving and rendered me stranded at this location. The phone number to this location forwards to another number, where nobody answers or returns voicemails.Angelo T.
Instead of sending me miles away from the location I requested I was sent to a gas station with no signs saying the uhaul customer service was in that locationJames P.
The truck was really beat up and just wasn't professional.Takisha H.
Customer did not leave a comment.Marcus S.
Clean the vans also make sure doors are functional the rear door would not openmichael C.
It's a gas station convenience store, not what I expected to drop off at. It served the purpose though. Clerk was friendly.Michelle R.
The cashier has no clue about truck rentals. She barely speaks English!! I had to wait 30 mins bc its a busy Chevron and she was the only person there. Everytime there was a new lotto person. The truck was terrible! Mufflers made me think I had a Harley Davidson. Also she has no idea about anything aboht Uhual. I will NEVER rent from a location that is not an actual Uhual site NVER AGAIN!Michael S.
Customer did not leave a comment.Desmond B.
If there is a newer truck should offer it.WILLIAM S.
Include frequent renters or rewards programANA J.
I had awesome customer service. Being an inexperienced truck driver was scary, but they were patient.Shalyndra J.
Not charge somebody double the amount for the uhaul they rented. I was told the entire total was $45.51. Highly frustrated I'm paying double the amount of money for a uhaul because someone isn't competent enough to do their job correctly.Trenton H.
Clean out debris in back of the truck.Cherelle W.
All the equipment I reserved was not available at time of pickup.Lasaun D.
Customer did not leave a comment.PHACIEALEETHAS H.
Poor business practices.EASTERN S.
Customer did not leave a comment.Michael S.
Very helpful owner who revised the drop off location and the $12 fee.Murrell B.
I was not able to receive any of the dollies or blankets that I had reserved. The truck was filthy and full of dirt and pollen as if it had been sitting with the window down. I returned the truck back early between the time of 10-11 am, but was charged for another day. After being told I would not be charged for a dolly, I was still charged for one. Worst experience ever. Still waiting on my refund for the dolly and extra day charge.Maurice G.
Make sure the vehicle is clean before renting to someone new.Asha B.
I had a good experience. Every thing went well. Keep up the good works.randy R.
The truck I rented had trash all in it. I had to collect it, then sweep out the back before I could even put my stuff in it. Pictures available if you want to see them. Thank you. Otherwise, it was a wonderful experience. I was thrilled the truck was onsite and available at the time for pickup. I was a little apprehensive upon returning it at 9:15PM. No one would check me back in. I was credited with return the next morning. Mgmt at this location are great.Elizabeth C.
Customer did not leave a comment.Johnathan J.
Immediate receipt that the vehicle was turned inStanley H.
Customer did not leave a comment.LaShondra L.
Customer did not leave a comment.omeaya H.
Not sure Convenient Stores are just little bit different. But still okROBERT G.
Customer did not leave a comment.Deevika B.
Customer did not leave a comment.ANGELISE B.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.SHERRY B.
The guy working inside was clueless about how to rent a truck, and the rental took a lot longer than it should have.Jeffrey S.
I was told i have to wait for the manager to check the truck tomorrowlorraine C.
Customer did not leave a comment.Mista N.
There was a couch left in the unit when I picked it up so to keep me from getting charged for it I threw it awayBrandon N.
Tire pressure, truck was filthy and smell of truck, ban this owner from representing your company..processed money on my card without my approval...had great experience for years with Uhaul until this rental...If I Could give this experience a negative -5 stars I would...Isi S.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Gail P.
This location needs to improve a lot or close this site. This was my first time renting an u-haul from this location due to convenience. There is no clear communication, no assistance, and no good customer service. I will not rent from the location again.Elizabeth W.
Customer did not leave a comment.Elvin R.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Carla T.
Recurring issue with the person reading the incoming gas hand. Actually checking the vehicle out with the customer could be beneficial. Reading the hand from inside the vehicle instead of leaning in. Also, having staff to work Uhaul primarily during business hours would eliminate confusion.Phaciealeethas C.
Representative needs to be available just for Uhaul rentals only. Rented from a convenient store therefore he had to stop a few times and ring up customers.Kizzy G.
Customer did not leave a comment.Marrion H.
More space at that location three people and its fullRoselin T.
The lady inside the store was very nice and helpful!Brandi M.
Customer did not leave a comment.Pavel S.
Customer did not leave a comment.Charlesetta H.