Customer Reviews for H&B Metal LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of H&B Metal LLC

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Wayne B.
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Customer did not leave a comment.

William R.
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Couldn't have been better

Samuel P.
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They really went beyond the call of duty to deliver my trailer for me. The national webb site was not working and they did what they could do for me to have the trailer.

Larry D.
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Have a little more gas in the truck.

su L.
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Customer did not leave a comment.

Nate T.
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Charles K.
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Jon G.
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Excellent service. No improvement necessary

Darrell W.
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Friendly people however I was told I would be billed when truck was dropped off and the immediately debited my account. They also quoted me one price and charged another after he bad mouthed battery terminal salesman for doing the same thing. Saying if I had gone there it would have been a low rate and then extra charges would apply at drop off. My husband and I are on disability and it was definitely not expected that our truck would breakdown but at least tell me the truth about charges. With this experience I hope I do not need another rental.

Hunter S.
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Denver C.
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LOWELL E.
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Charles U.
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Tim was super friendly, knowledgeable and helpful. Car hauler was EZ to use and towed/tracked well.

Alexis N.
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We originally were told we could pick up at Ashland battery terminal went there to pick up our truck and they said they no longer had one. Everything was rented. Then we had to drive out of our way to Grayson to even get a truck and then when we got the truck they charged us for 2 days when we only wanted 1 day. No one could seem to get us our money back. So now we are out money.

Jennings C.
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I can think of nothing to improve in, they were knowledgeable, helpful, and considerate. A pleasure to do business with.

Billy E.
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Very good location and very friendly

david H.
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The U-Haul came with a note saying it had not been cleaned (I had to do it myself), I was charged $136 for 80-90 miles, and I was charged a second time for an even higher amount for no reason I can find. In total I ended up paying $300. . .

Vicente V.
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alan F.
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Jeffery W.
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Donna S.
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Friendly, courteous service.

Lane M.
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Customer did not leave a comment.

meadows C.
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They were very helpful in showing me how every thing works. I can't think of any thing to improve upon.

Nicholas S.
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Brian M.
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Lane M.
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rick B.
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David K.
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Staff was great!

Jeff N.
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I think most of all when you know you have a reservation try and have that truck out and ready to go. Kinda show the customer that you value there business

Chris P.
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Everything was fine.

Gregory S.
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Great customer service.

JOHN D S.
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The young lady did whatever she could do to make my rental experience a satisfying one. I have a serious handicap and she was very accommodating. I certainly appreciate this treatment. Together we got my work done. I understood my rental expense prior to leaving her desk.

Michael M.
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Jannon I.
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Elaine M.
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Richard B.
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Michael S.
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TERRY G.
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everything was taken care of no problems at all.

Glen M.
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Cliff C.
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Brendan H.
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DEBRA W.
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As always Mr Hall of Grayson KY & his staff went above & beyond with my moving experience. Moving is a nightmare and is never easy work! Having frozen banking accounts totally messes up the moving process. A problem that surfaced during the truck rental! Since Mr Hall was aware of my banking dilemma because my card would not work while trying to pay for the rental he then stepped in and allowed me to stay on track with my moving & my work crew. Who does that type of customer service these days??? NOBODY!!! He allowed me to take my crew & his UHaul on to get the job done! He told me once I resolved my financial delimma then I could pay him. Mr Hall knows me & that I had rented from him multiple times in the last couple of years. He knows I will make this right with him. BUT...again who does that in this day & time??? Again NOBODY!!! Thank you Mr Hall for providing the UHaul services in our community. A special thank you for being the most awesome business man in our town. I can not say thank you enough!!! Thank you again Mr Hall for being an outstanding business man & for helping me with my move. I will be back in to see you as soon as possible. I appreciate you so very much! Sincerely, Debra Wilson

Rhonda O.
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The key drop box was on the backside of a building on the back of the lot. We arrived after hours and had to walk around the property to find the drop box. It would have been helpful to have a sign indicating where the drop box was located, or to have received this in an email.

Cille S.
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Customer did not leave a comment.

Gregory S.
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Phyllis P.
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Check engine light was on, had to check the oil myself! Truck was not steady on the road, felt unsafe!

James S.
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jeff T.
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James E.
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Thomas R.
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The lady that checked me in was super. Ice an helpful

Christopher H.
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Randall S.
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I used a 20 foot truck uhaul before and used 20 dollars on a 2 and a half hour trip i took this one 3 hours and it used 50 and still had to put more in it after that it was rediculous then yall charge me again for the fuel when the truck isnt running right i couldnt afford the fuel in the piece of junk

scott M.
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Customer did not leave a comment.

Kerry J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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