Customer Reviews for H&H Food & Grocery Corporation
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service, excellent cost and excellent customer support.

Rating:

5.0

I always rent in this location the owner of the gas station he's a very friendly person

Rating:

5.0

Great friendly staff

Rating:

1.0

Fix the problem

Rating:

3.0

The older gentleman that took my initial order was very pleasant and professional. However the truck I rented was extremely poorly maintained. I had to drive with the steering wheel sideways in order to keep the tires straight and someone should have told me I needed to lift weights 6 months before attempting to open and close the lift gate. I expressed my concerns to Wish( upon return) he was not enthused. Never again…

Rating:

5.0

Nothing

Rating:

3.0

I used this location multiple times and once received a fraud notice alert they need to properly maintain safeguard personal records and destroy them.

Rating:

5.0

My first reservation location was closed, why would 7:30 am be an option if the place was closed and i had to drive to the forest ave location which is further and i was delayed an hour. The reservation hours should be adjusted based on thr hours of operation of the location

Rating:

3.0

My first location on Richmond terrace made a reservation but had no available trucks. It was a hassal to get a truck at a different location.

Rating:

1.0

Clerk was rude and hostile.

Rating:

5.0

Service was excellent; staff was professional and knowledgeable.

Rating:

4.0

The man who was checking in was very nice

Rating:

5.0

Mr. Frank is an amazing associate/ manager. I recommend him to Uhaul company to elect him to give reps how to have a rapor with Uhaul customers. Very eloquent staff.

Rating:

5.0

Such an easy check in process. The van was great. customer service was top notch

Rating:

5.0

Very helpful and very accommodating will definitely use them again in the future

Rating:

5.0

Great customer service from this location

Rating:

5.0

Nothing unless you give the next renter a FREE RIDE free rental . Oh yeah . You guys at u haul do it right .

Rating:

5.0

The Manager was absolutely fantastic! He was incredibly helpful and accommodating. I dropped my wallet in the truck and went in the next morning to get it - he immediately swung into action and made sure all my personal effects are safe. I truly appreciate this location (and yes, I've used several U-Haul locations in the past). Please be sure to extend my appreciation and gratitude to the team here.

Rating:

5.0

Every thing is fine

Rating:

1.0

The gas was mistakemly filled up forgotten it was not filled up when I took it. But when i asked for my refund, they refused to give me my money.

Rating:

5.0

Continue to keep the vehicle clean, especially the inside.

Rating:

2.0

The morning of my reservation the U-Haul website said my order was to be picked up at my original preferred location. It wasn't until I arrived that I found out (when they didn't have my vehicle) that my reservation had been moved to another location 12 miles away. I intentionally selected my preferred location because if its proximity to the place I was moving from, but this forced switch added an hour as well as 10+ miles to my trip which I of course was charged for. I will be contacting uhaul separately to discuss my displeasure with this change and request a refund for the additional miles I was forced to drive.

Rating:

3.0

This location allowed me to rent my U-Haul anytime in the middle of the night ie. 4am, 5am, 6am etc., however when I arrived for my scheduled 8am appt and tried to rent thru the app as I requested mobile pickup, it told me that it was a location that I needed to wait until the location opened. That's NOT the option that was given to me otherwise I would have rented elsewhere. They did not open until a little bit after 9am so me and a bunch of other ppl who rented earlier were sitting outside waiting for OVER AN HOUR. UNACCEPTABLE. I personally wouldn't rent from here again just because of that otherwise it was smooth pickup.

Rating:

5.0

The place owner is kind and a cool individual. He was so helpful. Location is also easy to pump gas after the completion of uhaul work.

Rating:

5.0

Owners/ workers were very helpful.

Rating:

5.0

Have trucks available at the location I was promised when I rented the truck. Your shifting locations is rather troublesome.

Rating:

5.0

The representative who worked with me was great and very professional!

Rating:

4.0

Poder rentar el camión en caso que lo necesiten más tiempo no siempre se puede ocupar el tiempo que se renta

Rating:

5.0

The person who served us was amazing. He was awesome we love him will come back again soon.

Rating:

3.0

Can't think of anything to improve. Just wanted to say,, The people who assisted me were very Helpful and Nice. They made everything go smoothly for me. I've used Uhaul with family and friends in the past. This was the best experience yet. Moving in general is horrible, but they made the renting part a breeze.

Rating:

5.0

Nice and quick service

Rating:

5.0

Keep a good work and thank you!

Rating:

5.0

Very nice people

Rating:

5.0

Excellent service, convenient and close to home!

Rating:

5.0

Nothing the staff is friendly and very helpful.

Rating:

4.0

My experience with U-Haul at the Forest Avenue location was good. The service guy was very nice and professional, explaining the policy upon renting and returning the vehicle. I even got a voicemail call from them to say the contract was closed when I returned the vehicle. The only minor complaint I have is that the staff could do a better job of cleaning. There was a musty odor coming from inside the van. I had to use my car's scented spray to get rid of the odor. Unfortunately, that wasn't enough to completely eliminate it, making the moving trip a lot less tolerable. Overall, I am happy with the service that I received.

Rating:

3.0

Upon returning the vehicle and adding the gas I added more than it was necessary because it's hard to estimate how much gas put to put back. I requested some kind of discount and it was suggested by an employee to request a discount with the mileage. The attendant dismiss it as it wasn't his problem and asked to call the 1-800 number. I called and it is almost an hour wait. Is there any way I may get some credit back?

Rating:

5.0

Nothing. Everything was perfect.

Rating:

3.0

The location itself was fine but my whole over all experience with UHAUL was awful. It started with booking, I booked online prior to my rental because I was moving. First, 2 days before my move I got a phone call stating that there was NO trucks in my area in the size I needed. They basically told me it was the smaller truck or nothing. At this point I had no choice but to take it. Next the day of my booking a get a text that my location of pick up had changed and the time was changed for 8am to 10am because the location did not open until 10:00am. Again big problem for me because I was moving for New York to Philly. I called customer service to ask them why they had changed my location and they stated they didn't have any trucks available in the location I booked. So I had to postpone my move 2 hours and go 25 minutes out of my way to pick up a truck. When I got the location to get the truck, I did all the paper work for them to tell me that they didn't have the two furniture dolly's I had rented. So now I had to go to home depot and rent dolly's on top of it all which delayed my move another half hour. When I called customer service the second time I waited on hold for 19 minutes only to be hung up and transferred back to hold for another 39 minutes. This whole experience was an absolute nightmare. I will never ever ever use U-Haul again. They are unreliable and service is horrible.

Rating:

5.0

But the equipment is so bad, with the worst suspension I ever have so next time I have to use enterprise no more U-haul and $260 for six hours it's not fair.

Rating:

5.0

The person there made it very easy. He was very polite & helpful

Rating:

1.0

I got charge for 180$ for 3 days with the small van I drive 27 miles

Rating:

1.0

This location sucks! The man at the counter didn't even know how to check me in and give me the keys. I had to drive back after seeing they did not put the hand truck in the back (more miles) the truck was dirty on the inside had cigarettes in the ashtray and truck had to be driven with the steering wheel at 90 degree angle to be able to drive straight (needs a alignment BADLY) when bringing the truck back (it's a gas station) I planned on filing it up so I didn't have to do another stop and they still charged me for it on my bill PLUS OVER CHARGED me for the Barely quarter tank that was missing. $20 I have been using uhal for the past 15 year and this was by far the WORST EXPERIENCE YET! Will definitely be opting in for a different truck rental service in the future.

Rating:

5.0

The store owner went above and beyond to make sure I had what I needed.

Rating:

5.0

Very good 👍