Customer Reviews for H&H Food & Grocery Corporation

We had a very small paperwork problem that they took care of quickly and efficiently. I wasn't happy at first but that was more because of the stress of moving, not them. I would recommend them to anyone.

Professionalism, direction excellent

B

Left side ramp stuck Tie down strap was broken/unsafe

I wait 45 minutes to pick up the truck after that he says no more 20' so I took that 17' truck that's terrible experience

The personnel were not wearing masks nor were they requiring customers to do so.

I like the customer service at this location, very good staff and employees. they are really professional and they know what they are doing and they finalized everything on time.

Very disappointed in U Haul, in general but would absolutely never use this franchisee again. First UHaul: when I reserved truck I was told by pre-loading the information the pick up process would be faster. it wasn't. Also, I was informed by local rep that the truck would be at the designated location with the dozen blankets and refrigerator hand truck. When I arrived at this location the vendor complained that UHaul knew he had no trucks, gave me a number to call and walked away. Calling the UHaul service # at 0800 on Sunday, gave me the opportunity to speak to a cranky rep, who never acknowledged my problem but told me that if I wanted the truck I would need to get to the other side of SI. Arriving at this franchise did not make my morning any better. The gentleman was annoyed I was there, complained I didn't reserve initially at his location, and had no idea how to use the UHaul computer program. After 25 min of frustration and multiple times repeating information that was pre-loaded to "save time and make the pick up faster and more efficient" i was informed there were no blankets. The truck I was assigned had a filthy cab and I was told to take it or leave it. GREAT SERVICE UHAUL

Nothing

The inside of the van was very dirty, it even stank. I had to clean and try my best disinfect the area myself because it was filthy. They should not be allowed to rent the to different people unless they properly follow COVID protocols by sanitizing the inside of the vehicles before renting it to their customers.

Everything went as smooth and easy as possible. Nothing I can see to improve.

Incorrect input the mileage.

Excellent service!

Friendly and professional workers

Great experience. Why I keep renting from them . AlwAys kind and helpful great job guys

Everything was good. The staff was very informative, friendly and courteous

Best service on the island.

This location is perfect. I have traveled 10 miles just to use this location based on their professionalism and dependability

I was trying to resolve a credit charge on my card 7 weeks after I rented the van. It took four people and 2 web sites and two days, and at least 4 different phone numbers, before I spoke to this women and got the matter resolve. All I wanted was an explanation of the charge.In the age of computers and this high tech society, I feel this was not handle approperatly at all. There has got to be a better way.

I always come here for my rental needs. I get great prices and service.

THIS LOCATION HAS A BUNCH OF DRUNK PEOPLE SLEEPING IN THERE TRUCKS SO THAT THEY CAN WATCH THE PLACE FOR THE OWNER OVER NIGHT VANS AND TRUCKS SMELL LIKE CIGARETTES AND BEER PLUS STINKS FROM THE ODOR OF NON SHOWERING HOMELESS DRUNKS THEY HAVE A GUY RECEIVING THE RENTALS STATES THE VEHICLE IS CLEAN THEN THE OWNER OF STORE CALLS YOU AND CLAIMS ITS DIRTY SO THEY CAN CHARGE YOU CLEANING FEE I RENTED A VEHICLE UPON DRIVING OFF I HAD GUYS FALLING OFF FROM THE BACK OF THE TRUCK I MADE THE FIELD SUPERVISOR AWARE OF IT ONLY TO BE IGNORED AS THE OWNER STATED SHE LEFT ON VACATION AND THAT MY CONTRACT WOULD BE OPEN UNTIL SHE COMES BACK I DONT RECOMMEND ANYONE TO RENT AT THIS LOCATION UHAUL IS NOT THE BLAME THEY ARE A GREAT COMPANY AS I DONE BUISSNESS WITH THEM FOR ALOT OF YEARS BUT I WONT RECOMMEND ANYONE TO RENT AT 1881 FOREST AVE STATEN ISLAND NY

Excellent service

Excellent customer service from Americo ....and the local dealer I am very satisfied with the service

Thanks, I am very happy be your customer.

The staff was very friendly and helpful. Would recommend this location.

This location was total chaos, it seemed to have only one true employee who was taking care of the line, answering phones, checking people in and out...all of it. We got an auto transport attached to our car here, and when we dropped off the transport at our one way destination the employee told us the auto transport was hooked up completely incorrectly and in fact was very unsafe. The men who were sitting outside that were helping get it hooked up were clearly drinking beer, and when we drove the car onto the transport at the location it completely came detached from the truck. Overall I would call this location totally dangerous and in need of some serious intervention.

Have some blankets included with the truck

Salesman is a great fellow down yo the earth and helped all the way . God bless him

I will recommend my friends and family, thanks you are the best.

Great people to do business with! Would always use them!

Not much

I enjoy the great service from this location.

There's a pandemic at the moment and multiple people inside this location had no masks on.

I Love this location. The gentleman were very pleasant and made my experience easy and convenient. The items I had ordered were always available to me. I recommend this location.

The agent i dealt with there was a pleasure, such a nice guy, helpful and very cheerful and appreciative. I have uhaul rental locations closer to me, but when i do need a rental again, i will be sure to go back to this location.

Very nice people I accidentally left over one hundred dollars worth of items In the truck they called me and held on to the items for me.

It's so expensive for few hours in 1day 165$..

Very friendly and communicated all info along with Necessary paperwork

Treated a handle very well. And also I wasn't able to make my trip and they was able to help me out with no extra charge was great I recommend Staten Island U-Haul to anybody there great.......

They never have vans available

Nice owner and nephew. Would definitely rent from here again !

Let people know that supplies are available at the shop instead of TJ online directing them to purchase and wait for delivery.

Discount for regular customers will helpful thanks

Happy

Easy transaction. Staff was excellent. Highly recommend.

Even during these strained times going on in the world, this location was very accessible and the store owner and workers were so amazingly helpful. I will go back again

I hope this gets to whatever department is able to change experiences for clients. My original reservation was at Bradley Mini Mart LLC 460 Bradley Ave, Staten Island NY. When I arrived there was nobody there to help. The phone number was disconnected. I called uhaul directly and was transferred to forest ave which was a great experience. I had alot of work to do and this Tranfer delayed me for an hour.

The trailer smelled like someone just smoked a whole pack of cigarettes. The guys didn't know how to hook it up. The guy that took the trailer of when I returned it, was expecting me to help him and when I refused he called me a number of profanities. Let me repeat that, he cursed me out bc I refused to do his job for him. I mean when do you ever curse out the customer? The answer is NEVER. This was the worst uhaul experience ever.

My experience with The uhaul employees went without a glitch,employees were very friendly.

Excellent pick up and drop off with all that's going on I still wasn't dismissed. They're gentleman

H&H GROCERY WAS PERFECT. NO COMPLAINTS AT ALL. GREAT CUSTOMER SERVICE. FRIENDLY AND KNOWS GOOD SERVICE! I would highly recommend

I think you guy are great

They forced me to put in more gas than what the vehicle had when I first received it.

Ensure that the rental service employee comes put to check vehicle prior to you leaving instead of trying to smoke.a cigarette and when customer returns accuse customer of being in an accident when Mark's and damage was already there I will never use uhaul again I will be going with budget

From 20 dollars a day turned into 110 bucks blind fees. Scam scam scam