The car trailer came with a broken tire strap, which was a nice surprise when I drove 2 hours in the middle of nowhere to pick up a car.
BRIAN M
Customer Reviews for Hands On Car Wash & Detailing Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mathew was great
ERNST FAgent was very rude when picking up the truck. We were there at 4:20 !and was rushing us because he wanted to close for the day. The gentleman who checked in the truck was way nicer
SEAN GGreat staff and helpful.
DARREN DWe rented a 6’ x 12’ enclosed trailer. It was good but did not have a lift/wheel on the front.
LAURA JIt’s a car wash, it’s not very inviting. The staff was dismissive of me and not communicative.
Shirley FService was excellent and super fast! Will definitely rent from there again.
SANDRA KEquipment was clean. Truck could use some maintenence on the drive line. The app check in process was slow and finicky.
Jarret JIt was a very professional and polite ,helpful and kind
Adolfo CIt was a quick and easy process! The staff was noticeably trained and knew the process.
KANDIS K1st haul given had 2 flat tires 2nd haul given had a hole right through the windshield. No other hauls available so had to use 2nd one given.
TYLER AKeep doing what your doing
JAMES PMore staff would be nice. Otherwise it was all good.
CARMEN HTeach your employees some manners and respect for customers
JO-ANNE MYou can get rid of the fellow in Prince George, I reserved a 5 x 8 for a cost of $354.00, when I checked in it was now $536.00. I initially reserved it on line, but I could not change the drop off location. I phoned the Prince George branch, the fellow I talked to said he changed the drop off location to Black Metal Storage in Cranbrook as I wanted instead of Idaho, and I said $354.00 correct? He said yes. This fellow there when I checked in said I did not phone as he is the only one there that looks after it, basically calling me a liar. I went to my call log on my phone and showed him the number I phoned; he dialed it and another line on his phone rang. He said nothing, I said I phoned, correct? He said that he has another fellow in some times, funny he did not mention him before he must have answered it. I said he confirmed everything on the phone so what the F.... I have been a good U Haul customer for many years, never been treated like this. I want an apology and the difference on what I was quoted to what I was charged, and fire the idiot. The contract number was 20977908. My phone number is 778-8321-0150
JAMES CFriendly service and a great experience!
MORITZ SClean easy to find
PATRICIA Pperson who came out of location to help was quick and very helpful. Did not go inside the building.
HEIDI SNo people there at the time of drop off
GARY VHave a dolly in the Uhaul for use.
REGINA FNot much Quick and easy Good overall experience
BROCK BAlthough it was a high mileage vehicle, it was in surprisingly good shape
Lance BThese Trailers even the Small 4x8 Cargo Trailer should come with an option of a Viable Trailer Jack to lift a heavy trailer
ARNOLD SA better rate for repeat customers.
WILLIAM LNick and his crew were more than helpful. Very professional.
DAVID TAgain very efficient. In and out in short order.
ERNST FUhaul is a lier. The person who phoned me told return day incorrect and after charged me extra.
YOON BAbsolutely no issues with the UHaul on our trip. Great AC and good on the highway.
randy mThe gentleman running this establishment is rude. Cant use manners for the life of him, and cant use common courtesy for customers and running a business. Will not rent through this location again.
Bailley BOnline people were able to make the changes that were needed. Pickup was easy. Truck was just what we needed. Truck worked flawlessly
Steve RI was very pleased with the service.. Will definatly refer you others and would use you again.
Sharon BA very easy place to find and drop off. In my mind it would be what I would call a “ flagship” site.
Reg Lnothing
GLEN MGreat service
Louis SNothing, location is fine.
Shirley FI found the manager quite helpful and the process was really quick and easy.
Gavyn GHappy and knowledgeable
JAMES BThere were no personnel
Colton JEverything was done online . Never talked to anyone at this location
Robert RThe app would not work, spent over 40 mins on a call with support dept…. Late to arrive for moving and returned before completed moving do to this delay. Had help lined up that was unable to help. Not happy with experience at all. Stood in the rain to troubleshoot via chat and telephone with 11% battery life….
Christina CI was charged a cleaning fee for a truck that was not provided to me clean.
Michael MNothing to improve, everything was excellent
Tiffany FNewer equipment. they couldn't get my card to work on their machines they had to pull the exact card I used for the truck pick up from online
Dalton dtruck was not dropped off her. we left it at the same location we picked it up from
ANDRE G