Customer did not leave a comment.REBECCA C.
Customer Reviews for H&S Sandhu Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were not trained to return the vehicle, and wanted me to wait beyond my deadline to return the truck.David H.
Customer did not leave a comment.LUIS S.
I was quoted $19.99 and charged $39.99. I asked for a 10 ft and they wanted to give me a van then they gave me a 17 ft that had brake problems. Finally got a 15 that smelled like weed. The employees Kathy and the young lady were great. The issues with trucks and pricing were not thier faultAlma S.
You have not trained your people how to use it. I booked and returned it after one day. I was charged for two. I have yet to see the return on my card. They had not been able to get a hold of the person.Willa W.
Carmen entered wrong drop-off location, even when I gave her the correct one before and again after she completed contact !!! Her manager refused to correct the contract and politely told me to call the involved party myself !!!Russel C.
Better customer service. The gas and mileage indicated on my phone during pickup did not match up to the vehicle and they did nothing to help me fix it.Sara E.
Reimburse for overage on gas.Mohammed K.
Customer did not leave a comment.Joseph D.
Short staffing long time waitingSean W.
Manager came late twice to our pick up time, came in a rush with wet hair and just gave us the keys and left! Without even making a contract! Which gave us so much trouble when we dropped tried to drop it off! Then she gave me attitude over the phone.Maria N.
Everything went smoothly and fast. I'm very happy with the experience.Jeffrey S.
Very nice customer service:)Luz S.
Customer did not leave a comment.Rudy D.
Very poor service rude store service Was not happy at alljose R.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.BRIAN C.
The truck I ordered wasn't there . Had to get the smaller one due to weekend no other place had any. So paid 3xs the amount in mileage . Wasn't happyCaressa W.
Customer did not leave a comment.jamir P.
My pick up was for Modesto and I had to travel 1hr to get truck because they messed up my orderTINA S.
Nicole was extremely helpful!Alisha B.
Update inventory on website. I reserved a 26 foot truck two miles away from home on Uhaul.com. After making transaction for reservation, I was notified that the pick up location didn't have any trucks let alone dollies and blankets I had reserved. I was instructed to drive 34 miles away if I wanted the size of truck I had reserved. I had to change moving plans in order to fit into a smaller truck that was still twenty miles backtracking from location I was moving from. When I picked up truck with reservation, they did not have appliance dolly, or furniture dolly, I had expected and paid for. The location attendant informed me that it happens all the time, it would do them a favor if I notified u haul about it. I once again had to change moving plans and make another contract at different Uhaul location in order to rent equipment necessary for move. After move, at return location I was told all equipment was return and was free to go, however because the appliance dolly and other equiptment was on a separate reservation, I had to return and clarify that all equipment was return. I hope I never have to move again and will shop around for moving options if I have to.Daniel M.
Customer did not leave a comment.Evelyn P.
I CHECKED OUT A 15 FOOTER ON TUES. 10/16. I USED 14 MILES. I WAS CHARGED 107$. I WAS TOLD I WOULD BE REIMBURSED $50 SINCE I WAS CHARGED OUT OF TOWN AND IT SHOULD HAVE BEEN IN TOWN. I HAVE NOT SEEN A CREDIT TO MY ACCOUNT. I HAVE CALLED DAILY AND SPOKE WITH VANESSA. WHO STATED SHE SPOKE TO HER MANAGER MARCUS. POOR CUSTOMER SERVICE. I WILL USE ANOTHER SERVICE. THIS WAS MY 3RD TIME WITH YOUR COMPANY.Jamie F.
The inside of the cargo area smell like marijuana!Mai V.
They were very disorganized, and it took 45 minutes to check us in even though we were the only customers. They also did not have the truck we reserved.Jenny H.
Employees are not fully aware of equipment procedures/policies. Have moving pads/blankets available at this location and if not, then management needs to pick them up from another location instead of making renters drive to pick them up even though this was part of the equipment rental contract.QUANG R.
Cute employee was very helpful she even swept the truck for me, she deserves a raisePAUL L.
It was exceedingly disappointing how Uhaul changed was our pick up location repeatedly at the last moment. We scheduled uhaul for two different pick ups and both times the location was changed to at least a 15 minute drive from where we wanted it. Will probably not be using this service again.Bruce C.
Customer did not leave a comment.esther K.
Made reservations through the 800 number. They texted me the conformation. At the location had to wait until someone came in, apparently the manager, because the person there could not complete it. Had to wait about 30 minutes. Paperwork has the wrong destination on it.david A.
I was not notified until the day of our reservation that a truck was not available at the Turlock location where I requested pick up. This Delhi location did not have the blankets I requested, and the Turlock facilities were closed after we picked up the Truck at this location. The young woman who helped me worked very hard to meet our needs and was very apologetic for circumstances beyond her control. She should be commended for her professionalism.Tom F.
Customer did not leave a comment.Andrew Y.
I was originally assured a 26' truck, U-Haul (corporate, not the actual location) told me a 20' truck was all that was available. I could have really used the bigger truck and don't understand why it was reserved for me then changed.Sean B.
I had reserved a 26 ft. Truck for Saturday, Feb. 17 at 8:00 am. I received two email confirmations for my reservation. So when I arrived at 8:00 am to pick up my truck, I was told no truck was available because they had given it out to someone else. The only solution was for me to drive 25 miles to Newman to pick up a truck and all they had was a 20 ft truck. The manager at the 7-11 said I would still have to pay for mileage. The reason I rented the truck in Delhi was because I was moving from a location in Delhi to another location in Delhi. I told her I shouldn't have to pay the mileage because it was their fault I was driving an extra 25 miles from Newman. Luckily the man at the U Haul in Newman was kind enough to give us a break on our mileage. The people at the Newman location were apologetic, friendly, and very helpful unlike the people in Delhi. I am a teacher in Delhi and go to this 7-11 very often but will NEVER rent a U Haul from them again.liz V.
Have truck at intial 1st site .. Not to cause confusion Made deal in Delhi .. Pick truck up in Turlock .. We were toll the mileage from Turlock to Delhi would not applyfrank M.
Customer did not leave a comment.David N.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Karnail R.
Customer did not leave a comment.kevin H.
Customer did not leave a comment.yuridia N.
Customer did not leave a comment.jorge L.
Thad to drive 20+ miles to pickup a truck that I was told would be at a location 5 miles from where I lived! Then go pickup truck and the dolly I had requested was not available for me to use! Pretty disappointing experience!ANTHONY R.
The service was beyond excellent. the original set up was okay except the gal couldn't and didn't get the dates correct after 5 times of telling her - this was the Turlock office. But after talking to the Delhi office and home office all was good. Thanks much for good customer service.PATTY G.
Initially I was supposed to receive a 26 foot truck when I arrived my reservation was not correct at all!!! truck was very dirty people were very rude!!!! good thing they have a very good regional manager named Marcus that help me out thank you very muchisabell G.
Make sure your computer at work To check you in and outJOHN D.
awesome jobRandy S.
Took awhile for them to figure things out but they were friendly.GUNNAR P.
Great help. Patient and attentiveAdolfo M.
Poor customer service paula in traffic is awfulMichelle C.
Pros: -Truck was clean, well maintained. -Manager offered food/beverage to compensate for difficulty returning truck. Cons: -Truck had less than 1/16 tank of fuel, which required we gas up at the rental location (a gas station). -System was down when we returned the vehicle. We waited more than 30 minutes while the employee attempted to complete the return. -No apparent plan of action in case system is down. -There appeared to be no onsite management to guide the employee. The manager was available by phone only and was unable to resolve the issue prior to us leaving so the return was not completed while we were there. -Staff unprofessionalism. When we arrived to return the vehicle, the young lady requested another clerk take over the gas station register so she could assist us at the rental counter. The other clerk first got a doughnut and soda before taking over for the young lady. Later, after waiting more than 30 minutes to compete the return and voicing my concern that there seemed to be no plan to resolve the issue, the employee stated she couldn't "make magic happen." -Inaccurate paperwork? The check-out condition was completed on a truck rental form. The check-in condition was completed on a van rental form. Maybe this is store/company policy?DARLEEN C.
Customer did not leave a comment.andriah P.
I had no problem with either of the locations pick up or drop off. My issue was with traffic control changing my PU location, changing my pick up time without notification and pick up location not having pads, rope or dolly as I had in my reservation. The late pickup cost me as I had hired people to help me move and had to pay 3 guys 2 hours each extra because of late pick up on the truck.GREG G.
Personal very low knowledge in the business.jose N.
Customer did not leave a comment.William R.
Customer did not leave a comment.Alexia L.
Customer did not leave a comment.Lourdes O.