I was waiting for more than an hour to get my rental after I have done that off the website I understood there was not a location issue it was web issue system down .
Oscar V
Customer Reviews for Handy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All as expected.
jorge rFast and friendly service. Have been using for a few years. I will definitely come back and recommend to family and friends. Thank you
Daniel MThe only thing that can improve for this location would be the internet service.
Oscar JThe girl at the front desk when I went to rent one of your Truck on Tuesday morning was kind of Rude and wasn’t to helpful. She had a whatever attitude.
Ray RNot much. Already pretty good experience
John FI found not clean the vehicle
Jorge LHave online availability match office hours. Example, if the office opens at 9am, online rental availability should reflect that.
John FKeep it the same, everything was good and quick
Francisco CBoth the check out process and check in were quick and easy, would recommend and come back! The only thing I think can improve this location is to have a one time gate code to open the gate to return uhaul if store is busy with multiple customer as it is a tiny front parking lot.
SIU CThe Associate did not offer to go with me and check the truck I informed her that I added gas and had gone 10 miles past my initial estimate. She said don't worry well update the charge. I was charged $13 for gas when I left the gas gage exactly where it was. Not honest. I ended up paying $15 plus 13 dollars worth of gas for the 30 miles I drove
Paola HGood costumer service
PAUL MI had to extend this rental several times due to the job repair I had to compete. It was easy to call and extend the rental period without a problem. No issues to report, great service.
Edward GThe van was really dirty
Miguel SEvery aspect was excellent.
LAURA GPerfect service,
CEVAT AThank you for your mini van and I love the service
KENNETH CMobile check out is not user friendly at all.
Aron RThe pick-up appt was for 9am, the clerk did not show up until 9:38. The clerk also had an attitude and not at all professional, it is obvious that the clerk lacks interpersonal skills. Secondly, I asked for an appliance dolley and what i got a a simple dolley. Worst experience ever. I will never consider renting from UHAUL again.
Daniel QThe drop off was easy peasy and the personnel at this location was very helpful.
NEETU STruck cargo had an dirty egg foam bed topper in it and no lock to secure carho
PEDRO AHandy Self Storage location was fine, overall experience was terrible due to other location (UHaul East LA) not having my reservation. No notifications or courtesy. Wasted my time and not even an apology for it
Andrew SThe employee who will give the truck be more informative and explain details over the vehicle and the contract.
MANUEL RMiguel was helpful in every way. He was courteous and friendly, ncluding when I returned and he had three other customers. He seemed to handle everyone with equal ease and attention. Considering renting a space.
Armando DAt both of the places I rent from the vehicles were clean on the inside but dirty on the outside.
Chris TVan was clean and well kept. Pick up/drop-off process was very easy and staff offered to stay a little past closing for me to pick up the van, which was super helpful. My only complaint would be that they are hard to get in touch with by phone. Often times went straight to voicemail, but I never got a call back, so ended up calling over and over until I reached a person. Once I was actually able to talk to someone he was very accommodating.
Julia AThe front desk personnel is rude, lazy and irresponsible. They charges me for 2 day although I hold the car for 4.5 hours only. Opened case, and nobody wants to help me, they just pass me form one to another, and they don't care about business reputation at all, will never go this place again, and make sure everybody knows it!
Gagik PThe manager was beyond rude. After taking my credit card information he insisted that he needed to speak directly with my emergency contact. When I explained that my husband who was my contact was an attorney in court that day and without a phone he wasn't going to rent to me unless he could speak with someone. I provided another individual who he called and told them they would be responsible for thousands of dollars worth of charges if anything happened to the van. I have never heard of anyone doing this to a customer previously and I have rented from UHaul for years. I will never again. His employee apologized for the manager's boorish behavior when I returned the van and explained that he was an asshole. I believe the manager's name was Jessie and he should not be the one dealing with customers.
mindy gwhen reviving the vechile it wasn't clean ( dirty ion the outside , driveside had a mess ) , customer service was good , little issue with the mileage ( got corrected ) , also wish I had more tome with the vechile .
Anthony MHorrible Service
JAVANAE WThe staff was extremely helpful, fast, and efficient. We were able to move our stuff in less time than we originally planned.
jesse sthe truck i reserved was already reserved for someone else, i end up having to take a much smaller truck, and instead of one trip i had to take two trips which cost me double of the milage. this is not acceptable
wun cYour company employees are totally customer service orientated, accommodating, and do a great job of clarifying the terms and options of the truck rental process. I have used U-Haul Rental Co. before and will continue to use them whenever the need arises. Thank you.
geraldine gThe employee was late to open the store. It slightly delayed my move but that's the only issue I had.
Michael GPerfect experience
Philip LIt was a fairly crowded storage area but everybody there was very nice and accommodating.
Tim KParking lot difficult to enter and exit. I didnt sign up for insurance on line. At least I didnt think so. Guy at store didnt mention so I paid extra $14.00.
DEBORAH CIt would be nice if your employees opened up on time. It seems that they work at their own accord. Apparently lacking management. I would never do business there again
alex lUnfortunately, the employee was covering down because the original worker abruptly quit. There was a high language barrier.
Alejandro cThe Representative was very helpful and location so close by. Thank you.
Rosie FMy brother was at store to take care of renting truck before the store closed. Gave credit card info. over phone. Man at store didn't write it down, so my brother called me back to give it to the man again. VERY UNPROFESSIONAL. I told my brother I was driving through heavy traffic so I will rush to store to do transaction in person, My brother called my again to say to hurry because the man told him he is closing. This was at 3:40pm, the store closes at 4pm. I'm never renting from this location again.
Marty PI returned with 1/4 tank as requested but when billed they marked less than a 1/4 I did not get my $6 credit!
Raymond RWindshield on the van was filthy, and it's not apparent that facility has windshield cleaning supplies.
Frank CCab of Truck was dirty, cigarette butts were left in the ash tray. the inside door had some sort of bubble gum stain on the handle, someone spilled coffee or soda on the back wall and it was never cleaned up. The smell from all this was a clear indication that the truck had not been cleaned in a long time.
Santiago CYoung man who helped was great nice clean location, but the van I rented had such a dirty windshield that I had to stop at a gas station to clean it, and I was not able to locate the Hazard button on this vans dashboard. Other than that I had a good experience.
hector sThe truck was dirty inside and outside. The thing that I didn't like the most was the inside smelt like cigarette smoke. The parking is terrible at this location.
Steven SI paid 30.37 credit and 68.?? Cash and today saw my bank account was taken another 30.37 if we have a contract you can't charge me 31$ more then what I already paid without signing or knowing anything this is bullshit.
michael mThe service was great, the worker was very helpful. Thank you!
chelsea wall is well and excellent, very friendly staff . . .
Manuel BThe official uhaul website was down the whole day, had to fax doc.....wasted my time.. sucks
wun cI'm confused why i rented it for about $25 and the bill ends up being close to $100? 92? what a rip off!
Luis H