Customer Reviews for Hangar 64
(U-Haul Neighborhood Dealer)

Rating:

3.0

The only thing I was a little disappointed about was my pick up time was at 9:00 am, I got there and no one was there. I didn’t want to take the U haul until I knew I was good to go along with paying for it so I wouldn’t get in trouble. I called the guy and he didn’t answer right away. I left a message and proceeded to call the actual U haul number and was put on hold for at least 20 minutes but in that time the guy called me back and I did everything over the phone which was fine. But if he didn’t call me back while I was on hold it could’ve been a different story. It went good just the fact that I stood around for about 20-30 minutes after 9 before I got ahold of someone. Just was disappointed and felt that I could’ve been gone sooner especially since I had to drive 40 min just to pick it up.

Rating:

2.0

There was nobody there to help with the return process. It was all done on the app. Location was really in the middle of nowhere. You can only assume that return was done to u- haul’s liking. Haven’t received any confirmation messages, but hope I will receive something.

Rating:

3.0

Uhaul could work on the drop off process a little sometime celll phone service isn't the greatest and after the process left me standing there wondering if I did it right

Rating:

5.0

Everything was fine with this location except it was 45 mins away from where I actually rented the vehicle. To send a customer almost an hour out of the way is not acceptable to me and I would have appreciated a discount for the trouble. Absolutely frustrating and annoying.

Rating:

3.0

There was nobody around but I used the app to return the truck, however if someone doesn’t have the app, it would be very hard to return it to this location.

Rating:

1.0

I hauled the trailer from oshkosh to Gilman for uhaul. I got there on Sunday. I was told to take the Trailer. Home and bring it back the next Morning. I brought the trailer back to next day On my gas and milege. No one behold no one was there again so we had to drop the trailer ourselves and leave it in front of the office so they would know it was there. Someone came in later that and checked it in. My 15 ft was due Back yesterday Wednesday so took the back to Gilman on time and under mileage. No one was there again although there was a personal vehicle parked there a suburban. Anyway had to call equipment again to find out what to do. So she made a point of letting them know i Back in time and under mile head to lock up the truck. And put the keys in the Dropbox. I was supposed to receive an email. But still have not received an email regarding the return of the truck. Thank you