Customer did not leave a comment.FERNANDO L.
Customer Reviews for Hannas Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Resty P.
I was scheduled far from my requested areaColumbus T.
Very rude and even if i was a customer he told me to hold on so he can get his other customers and he didnt want to re due my contract for next day because i maid a mistake and wanted it for next day and told me no and charged me double when he said he wasnt gonna charge me double just the 19.99 plus 10 insurance and he is rude and didnt even check the van before cause when i got it was dirty .. Very rude and does not help u when ur a customer as well in his store ...YVONNE G.
The gentleman that assisted us was super nice and friendly. He had to run the gas station and the checking out process at the same time but it wasn't too big of a deal. The balance of this review Is in regards to the specific location but to our uhaul experience overall/website. Website is not in real time. We needed a 20ft truck and had selected a location the â€œhadâ€ it. We were then informed the day before our move we would have to drive 45 mins to a different location because they had what we wanted. We ended up having to opt for a smaller truck at a closer location. We also had scheduled movers for 8 am and planned to pick up the truck at 7 am (as this was an option on the website). We were then told we couldn't pick up till 10 am regardless of what we had put on the website.Teresa D.
Customer did not leave a comment.Rodger S.
Customer did not leave a comment.ANNE F.
The worker at this Location Could not find my payment I had already completed over the phone. He did not make any effort to help to see what had happened with my payment, he just wanted to charge me again. He was very dismissive and not helpful at all. I called the Uhaul customer service number myself and resolved it. Finally, he completed the transaction and just Gave me the keys. No walkthrough with the truck, no info. He also did not give me my blankets that I had paid for. DismisiveJIMMY M.
Customer did not leave a comment.RAMANBHAI B.
Was asked for drivers license even though everything was already done online. Process took longer than expected.Jesse M.
Better customer service. The workers here are rude.Jerson S.
Horrible experience, I will never use UHaul again or recommend you! I was notified at 605pm the night before my reservation that I had to pick up my UHaul 88 miles from the location I chose. It was a 3 hour round trip just to get the UHaul. I had to find new help to load and get a ride to UHaul being that my car was already in Southern CA. All that was compensated was the miles, ridiculous! You'll made a already stressful situation of moving that much more stressful. I asked to be compensated more and that was it! That is the worst customer satisfaction experience coming from someone that's been in customer service for 26 years.Rhiannon T.
Customer did not leave a comment.Phil S.
Customer did not leave a comment.aubrey R.
Customer did not leave a comment.MYUNG SIL K.
Customer did not leave a comment.Salvador M.
Never again will I return to hannas mobil u haul rentals. The van hadn't been washed in months. I asked Gabe iff he could wash it in the gas station car wash and he said he would only clean the windows!!!!!!!. Very disappointedGustavo Z.
Customer did not leave a comment.minerva M.
Thank you.JANETTE S.
My dolly was missing. Which made moving down stairs impossible.Ryan B.
Customer did not leave a comment.Elizabeth T.
Customer did not leave a comment.ELVIRA F.
Customer service was fantastic, helpful, funny and courteous.Ana M.
Customer did not leave a comment.Homero C.
Very friendly staff! Great service, quick.VERONICA B.
Customer did not leave a comment.Sergio P.
very nice and helpful to meNancy G.
Customer did not leave a comment.Claudette D.
I registered online. I checked in online. And they had no record of it. And to top it off, during this pandemic when we're all supposed to be social distancing, he handed me his phone and I had to talk to a UHaul representative. So I had to use a phone touched by and breathed upon by someone else and put it close to my face. I will now have to closely monitor myself for the next 14 days just because of this!!!!! I was outraged. And when I handed him his phone back and said I needed hand sanitizer me told me to wait so he could finish his call with the UHaul representative. I will never go back there and I will never recommend it.Nancy G.
Customer did not leave a comment.Bonnie B.
The only inconvenience is not taking any cash up front ... other than that thanks guysMax V.
Person not friendly. customer service not his thing.John R.
Improve contact free handoff. Despite online checkin we had to get keys in station. Attendant did not understand our concerns due to language barrier, touched our cards with bare hands and no sanitation available. He did not wear his mask and when prompted, only partially covering his mouth.Thomas S.
Although nice, the attendant didn't seem to have much experience with rentals. I felt the check in and check out process took far too long.Leonard K.
Customer did not leave a comment.Francisco R.
Customer did not leave a comment.Toben B.
Customer did not leave a comment.Jasmin R.
Customer did not leave a comment.judy S.
Customer did not leave a comment.Leonel M.
The system wasn't working and I was there for a hour and a half before someone called us to help usrobert B.
Super experience. Helpful and friendly folks at Hanna's. ThanksJohn H.
Your prices are too high!Deryck R.
Excellent service and equipment. Highly recommend this location to rent a U-Haul!Robert G.
Customer did not leave a comment.Robert G.
que sean mas rapidos, me tardaron mas de 30 minutos en la gasolinera para poder darme el vehiculo.Homero C.
Employee was extremely rude and condescending, could not have been a bigger jerk.Jeffrey L.
Have a credit card machine that works correctlyRobert M C.
The location I received service at was extremely unorganized. My reservation was set for pickup at 10am. The associate helping me took 40 minutes to process the reservation, and he also insisted my credit card was â€œno goodâ€ when it was clear to be an issue with the card reader keypad. He charged me for 2 days of rental when I only reserved one day. He also repeatedly stopped to help other people before completing my rental. I would not recommend this location to anyone.Clarisa S.
Customer did not leave a comment.Shirley R.
Customer did not leave a comment.Kristi S.
Customer did not leave a comment.Roberta V.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.sandra S.
The gentleman who checked the vehicle out to us was very professional. He made sure the process was completed as quickly and efficiently as possible.Michelle S.
Take Hanna's Mobile off your list . Very unprofessional & rude in their Handling & Representation Of U- Haul Name ...Michael T.
Customer did not leave a comment.BRIAN R.
Customer did not leave a comment.Teresa T.
Customer did not leave a comment.Jacqueline P.
Customer did not leave a comment.Hany G.
They did not walk me out to the truck to make sure mileage and gas were consistent on the paperwork. Nor did they explain anything to me (ie.,how to operate the vehicle, how to adjust the mirrors, what dashboard features there were and how to operate them, etc.). Not until I picked up my tow dolly at another location did we notice that they rented me a truck with no license plate. Very unprofessional. Not helpful. Will NEVER deal with them again!Carol S.
Customer did not leave a comment.Rodney C.
Customer did not leave a comment.edward S.
Customer did not leave a comment.Lilia M.
I had a really bad experience about this location, I think you should have someone contact me and talk about this.Muyao Z.
Customer did not leave a comment.Steven H.
The only thing that was not satisfying in our opinion was the gentleman who was renting out the U-Haul he had a very ugly attitude he made us feel like we were bothering him no smile on his face usually at service with a smile no thank you know nothing I would never go back to that place againsergio G.
Worst experience of my life.DEIRDRE E.
Coming back today to rent againJonathan S.
The men at the counter responsible for handling paperwork were inefficient and seriously slow. The truck was horrible to drive. I would never use this location ever and definitely never recommend it. I felt this was a horrible mistake and experience. I am extremely upset from the whole rental.Lela A.
Nothing, everything went well!Connie G.
the tuck was dirty and smelled real bad i will never rent from that location agin NEVERALVIN S.
Customer did not leave a comment.Tony M.
The attendant at the mobile gas station was very rude, he returned the keys to me three times until the tank was at the exact level as the paper noted. I asked him to just charge me the difference and he would not. He made me move the truck three times from the parking space back into the gas pump. The truck transmission was in very bad shape and slipped luckily we only had to make a one-way trip. The attendant at the mobile gas station did not want to know anything about the truck issues and charged me for extra mileage when I thought this rental was unlimited mileage . I have rented several trucks in the past and never had such a bad experience. I expect some kind of credit or some callback from the corporate office on thisMaria J.
service rep was having trouble looking up my reservation. Then had trouble entering my personal information. Then he mentioned there was an error. Had to re-do it all over again. After 38 minutes of him inputting information and processing it, he tells me my total $60 more than what I had been Quoted. Tried calling UHaul customer service to get credited some of those charges back. Have not heard from them.rosalina M.
Customer did not leave a comment.LIZZETTE R.
Customer did not leave a comment.Guillermo C.
Everything was as needed. Thank you.Bobby N.
I had the worst experience I waited over 2 hours to get my truck. The attendant did not know what he was doing. and I was disconnect 5 times when calling customer service. All around a bad experience.Alvaro F.
Picking up the vehicle took very long. Even though I had pre-checked in online the employee had no knowledge of it and I had to verify my my info other drivers' license again. Added to this he had to stop my transaction and keep helping customers who came into the Mobile station so the transaction took much longer than expected. When I returned the car, the owner was very rude and when i asked him to look at the gas gauge he said " are you really going to make me go outside?" He them made me put in more gas than I think I used (i only drove 10 miles and he made me put in 3.5 gallons) its suspicious since this may be how he makes extra money at his gas station. He also said Uhaul would charge me $8 per gallon to fill it up which seems excessive. Overall I would not use or recommend this location again.MARLIN M.
I made reservation online and provided my cc info, I assume that all i need is show my id and pick up my car, but instead the process it took , just like i start from the scratch.Shr Hen Y.
I had pre-ordered and paid before going to the location to make the pick-up process of the U-Haul quicker. I had an email confirmation of my order but upon arrival the person behind the desk refused to comply and proceeded to cancel my order and made a new order on the spot with a higher price. I asked to speak with managers and to see if other people could help me, but the worker refused to help. I was on a time crunch and needed the U-Haul so I just complied. I ended up paying more than I originally had paid and wasted 45 minutes at this location. I will not be using this location for future use and recommend that no one use this place for their U-Haul needs!AMELIA G.
My reservation was screwed rip and express check-out took 48 minutes.Mark H.
Don't use Hannas Mobil as a pick-up location. The gas station attendant was all by himself and took an hour to process my rental, which should only have taken 10 minutes. He was constantly interupted by the station's customers which were his top priority. Also, another person came to the station to pick up a U-Haul vehicle. He arrived about 10 minutes after I did. Imagine what his total wait time was to get his vehicle.KENTON K.
My review does not relate to to this location, but to the over all email communication from Uhaul. First, I received the wrong email confirmation with an incorrect Uhaul pick up location. I waited almost and hour and called multiple phone numbers at the bottom of the email. All phone numbers were incorrect and representatives could not help me. It wasn't until I got the trafficking number that they were able to give me the correct address of my Uhaul pick up. I know that this is a very small mistake made on email automation, but it is also VERY important, especially because moving is already a stressful day. I was very disappointed in my pre pick up Uhaul experience.Jordan V.
Customer did not leave a comment.Conrad P.
provide a truck that doesn't have a problem as soon as you drive it off the lot.Linda S.
Customer did not leave a comment.jose T.
they need to have their computers working properly and if you call and pay. they say we only need a valid driver license to pick up because I paid for someone else then they should honor that. not have the person that is picking up the u-haul leave another credit card with them if they had mine on fileMonroe H.
Fast and great service!victor M.
I did not rate excellent because the back door was so hard to close firmly. Aside from this everything else was fine. The staff are wonderful.Archiemedes D.
very rude better then you type of attitude. I would not recommend using this Uhaul company. Uhaul should not be affiliated with this gas station. I will never use them againlouise J.
I brought back the truck with a little less than half full and charge me for gas that i should not had to put in the first placeGordon R.
Thank you. You made our move very smooth.Deborah F.
Customer did not leave a comment.DAVID K.
very friendly and kind staff/attendants.anthony M.
Excellent jobNarcizo B.
Truck was dirty on the outside and lots of x for damageJanet M.
Customer did not leave a comment.LEO G.
Customer did not leave a comment.Jean M.
Customer did not leave a comment.Zaw H.