Customer Reviews for Hans Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hans Valero

Overall rating:

Reviews without text are currently hidden. Show them

JOSEPH D. on

Rating:

Customer did not leave a comment.

JOSEPH D. on

Rating:

Customer did not leave a comment.

Sohail M. on

Rating:

Every thing was great

Chris F. on

Rating:

Customer did not leave a comment.

demarcus f. on

Rating:

So far so good.

ANSON A. on

Rating:

Please don't have the customer pay a car wash crew member to clean the soiled in fecal matter in the bed of the pick up rental. I know it was some sort of animal fecal matter, I been around farm animals long enough to distinguish that smell. I would probably follow up with who ever used the truck last to see what they may have put in there. They charged me $8.00 to clean he soiled pick up truck bed. The inside bottom of the cabin was also covered in fecal. I regretted taking the truck 6981L but I was running out of time. To make things worse, I returned the truck before the 24 hour rental ended and the man charged me for 2 days and he twisted my words saying that I told him that I won't be returning the truck until after 8pm yesterday. I wasn't sure if their was a language barrier but I told him that I want the 24hr rental. I won't return It today because i won't be using it until 8pm. From what I understand, Uhaul location close at 7pm. For that reason I won't return it until tomorrow. I was extremely unsatisfacted and then when I got home, I got upset enough to stop myself from my packing and moving and wright this review. At the end of the day, my perception of uhaul was that I rented a dirty truck that I had to clean and returned in within the 24 hours and was charged for the second day. After me tring to do the right thing I get penalized for the mans reason. I have used Uhaul on many occasion but this is a first problem I had with them. This won't stop me from getting UHaul in the future but I will make sure everyone I know is aware of this specific location. Anson Alexander.

Rita H. on

Rating:

I had spoken to customer service on 2 occasions requesting to pick up the truck at a nearby location and was told that, since there was plenty of time to accommodate, there shouldn't be a problem and, yet, I was given a pickup far off.

kirpal b. on

Rating:

The truck i rent have lot of smell comming of smoke and the driver side door seal leak it was very noisy inside the truck I have fjll load of truck and tome restain so I cannot switch the teuck on my way but I find this problem on my way to hwy driving Suggestion for uou haul truck have a no cabin space to store stuff for such a long hauls and no cruise control s Should be some what comfortable truck for such a long drives Hope they will work on it and may be disel truck r better for long moves Thx Kb

Mansoor A. on

Rating:

Customer did not leave a comment.

brent j. on

Rating:

Customer did not leave a comment.

MICHAEL W. on

Rating:

Customer did not leave a comment.

DARRYL H. on

Rating:

I rented a 10 foot U-Haul for a brief move less than 12 miles round trip expected. The clerk advised to be back right on time due to a reservation on the vehicle. I believed it could be done considering the small size of the move. We ended up being 30 minutes over the time. The clerk advised he knew i wasn't going to make it and the customer with the reservation did not stay to wait prompting him to give the customer $50. Although there another truck available the customer did not get reassigned. I apologized for the unexpected tardiness. However, I felt scolded for something that could have been fixed.

KEN K. on

Rating:

Customer did not leave a comment.

Shawn C. on

Rating:

Nothing

Sherrie C. on

Rating:

Customer did not leave a comment.

Sheryln B. on

Rating:

Customer did not leave a comment.

denszell b. on

Rating:

Customer did not leave a comment.

Gabrielle D. on

Rating:

Customer did not leave a comment.

HEATH S. on

Rating:

Customer did not leave a comment.

Dominic M. on

Rating:

Customer did not leave a comment.

Manuel R. on

Rating:

Customer did not leave a comment.

David A. on

Rating:

Customer did not leave a comment.

Matthew G. on

Rating:

Customer did not leave a comment.

Gloria G. on

Rating:

Customer did not leave a comment.

keaira e. on

Rating:

Customer did not leave a comment.

MELLISSA R. on

Rating:

Great work impressive

Beth R. on

Rating:

The guys assisting me were not very helpful and seemed disinterested

BRIAN B. on

Rating:

Be sure that my reservation needs are met. I set my reservation for a 17' truck and was suckered into taking a 26' truck. I was left with no choice. I told the guy that my fuel level was off and he said he would make the adjustment which he did not. Very poor rental experience for me and I rent uhaul truck very often. Aviod this uhaul at all costs!!!

TROUNG D. on

Rating:

Quick service

JAMES M. on

Rating:

????????????????

HUMZA Y. on

Rating:

Great work

Bruce B. on

Rating:

The place is too small to bring in a trailer hooked up to a 3500 dually extended cab. Plus it is a gas station with a lot of pumps and cars filling up. No room. I pulled in an attendant wanted it backed into a small spot. It was difficult between the fuel pumps and cars coming in for gas. I wanted to just drop it and have them maneuver it back where they wanted it but he said no. This was not right and I was nervous I would have hit something because it was a congested area. Never use this place again.

JAMES O. on

Rating:

Great experience with u haul ever ever , I really want to do business again in this location because this location is near my house and moreover these guys are helpful

STEPHANIE H. on

Rating:

Express service so far so good

MATT R. on

Rating:

U HAUL SUCKS! I used to work there, so I have first hand experience with how poorly you treat and see your employees and customers. Your advertising is fraudulent at least and ignorant at best. 19 $ in-town...Ha you guys haven't changed your tricks. The ONLY reason I used your company is that I had no other way than to rent one of your trucks. Your over the phone personal don't tell people the little tricks you pull. No one the phone told me you would charge more if it was a one way, less than 19 miles away. She also did mention that the Van was not the same prices at the truck 10'... Your company is so mischievous and nefarious on how you charge and UP charge people. Fee for this fee for that, and on and on it goes until a 20/30$ rent turns into a 110$ without a hand truck?!! I didn't even use blankets, boxes, or anything else. I absolutely detest your company. I know you don't pay your employees well, and expect a lot from them. Open everyday of the year... What a jerk thing to do to people... working on the holidays... I hope your company goes under one day.

JAMES S. on

Rating:

Customer did not leave a comment.

ERICK M. on

Rating:

Customer did not leave a comment.

YESNIYA E. on

Rating:

Customer did not leave a comment.

CASSANDRA B. on

Rating:

Very helpful staff.

Christopher S. on

Rating:

Terrible experience! They tell you if you break the paper thin tag for the dolly they charge you, it was broken by the time I got to my first destination before ever getting into the back. Of course no remorse from the clerk as I'm sure it's made that way for a reason. Charged an arm and a leg for an old truck with transmission issues and clearly been smoked in for quite some time. I'll never go back to them

elizabeth r. on

Rating:

Customer did not leave a comment.

fred h. on

Rating:

I just dropped off there but I would recommend after MacArthur Hwy 121 Tire & service location

Michael L. on

Rating:

Customer did not leave a comment.

Rahul S. on

Rating:

Customer did not leave a comment.

VALERIE E. on

Rating:

Customer did not leave a comment.

Troy M. on

Rating:

Customer did not leave a comment.

Cassie J. on

Rating:

Customer did not leave a comment.

Mark A. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Customer did not leave a comment.

Pamela J W. on

Rating:

Customer did not leave a comment.

MARK P. on

Rating:

The pricing wasn't upfront and i paid the same price as the bigger trucks would have been elsewhere.

Dale B. on

Rating:

Customer did not leave a comment.

Arthur H. on

Rating:

Customer did not leave a comment.

Colleen E. on

Rating:

Customer did not leave a comment.

charles h. on

Rating:

Over charged me. Claiming another renter wanted the vehicle I was renting. Never was I told I would be charged double for bring the rented vehicle late.

Lori D. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

First item towards improvement is to have more customer friendly associates to greet and work with customers. And, secondly, please clean the equipment before releasing it to a customer. Thanks for allowing me the opportunity to provide some feedback.

Cynthia G. on

Rating:

Customer did not leave a comment.

Nadine M. on

Rating:

Customer did not leave a comment.

Kelly M. on

Rating:

V helpful

CHRISTY M. on

Rating:

Customer did not leave a comment.

trisha w. on

Rating:

Customer did not leave a comment.

Steven F. on

Rating:

Customer did not leave a comment.

RONALD M. on

Rating:

Customer did not leave a comment.

Leshannon J. on

Rating:

How I feel about this location is not the attendants fault. I was sent to a drop off location that was completely out of the way and difficult to locate. Although I called to get a better alternative, no one was concerned with the gas and mileage adding up while I passed three other Uhaul locations in an effort to find a location that was not only inconvenient but no one told me I should be looking for gas station with an authorized dealer sign. I was told that I could only go to the location assigned because my uhaul was scheduled to be picked up by someone by 5pm that same day. This however could not be true because I had the rental for 24hrs and was not due to return it until 8:45am the next morning. After an exhausting day of moving, searching for a location to drop off for an additional 20 mins or more is more than frustrating. I was told if I attempted to drop off any where other than the assigned location, I would charged $50.00 additional and if I couldn't pay that fee I would be placed on promissory and would be banned from doing business with U-Haul until that balance was paid. Well fortunately for me I eventually found the out of the way location where the attendant only mumbled a few words to me about folding the blankets that I used or I wouldn't receive my deposit back. Of course we did completed this task as quickly as possible, received my refund and left. Awful experience. Between the cost of gas, the rental, the rude service and the abundance of inconvenience I would rather pay movers.

Zameer S. on

Rating:

Customer did not leave a comment.

Jeff C. on

Rating:

Convenient, fast and professional attendant.

Glenn L. on

Rating:

Customer did not leave a comment.

JOHN W. on

Rating:

Customer did not leave a comment.

samuel w. on

Rating:

Customer did not leave a comment.

VIC G. on

Rating:

This is the worst location EVER!!! VERY VERY VERY VERY POOR CUSTOMER SERVICE!!!!! Don't ever go here!!! The guy WILL RIP YOU OFF!!!!

Zachary C. on

Rating:

Customer did not leave a comment.

Brian H. on

Rating:

Terrible place to rent and will report to the BBB, customer service terrible, the truck was a 26 footer and driver door would not shut due to the latch being jammed and broken. I reported it and there was nothing they could do, when I turned corners to the right the door would swing open and almost hit oncoming cars and objects, truck had no power and needed a tune up, hard to start, and when I returned it the guy didn't care that my safety and others was jeopardized and offered no apologies or discounts giving me an unsafe and non-maintained 26 foot vehicle to drive. I almost fell out several times and would never refer anyone to this place! TERRIBLE!

Cheryl M. on

Rating:

Very efficient and friendly. I'm very grateful for the ease of the entire process from start to finish.

Lennie W. on

Rating:

Service Tire Monitor System - Message on dash board. Advised attendant and he said: "It's OK; Your using the truck locally" **It drove fine and did well on gas**

Audra H. on

Rating:

Customer did not leave a comment.

Sao W T. on

Rating:

Customer did not leave a comment.

DAVID P. on

Rating:

Customer did not leave a comment.

Melissa K. on

Rating:

Customer did not leave a comment.

Glen B. on

Rating:

Things went well. I always use U-HUAL. I've never had any issues. EVER!! Thank You!

SEONG MIN O. on

Rating:

Customer did not leave a comment.

danny d. on

Rating:

the outside and inside was not clean

Lauren A. on

Rating:

Customer did not leave a comment.

Yvonne W. on

Rating:

I picked up a 26' truck at this location, and it was not well-maintained. I had troubles with it on the highway. It was the leaning very far right . And I couldn't go over 30 miles an hour.I ended up exchanging at the Kathryn Avenue location the next day.

ALINE M. on

Rating:

Manny was very helpful he was very knowledgeable about his job.

maulesh s. on

Rating:

Customer did not leave a comment.

latasha B. on

Rating:

I tried to explain my the gas mixup to the cashier but he proceeded to raise his voice at my husband and I. Manny was rude and unprofessional. I encountered two terrible associates on both my pickup and return. I will never use you guys again.

Shari R. on

Rating:

Customer did not leave a comment.

marcus p. on

Rating:

Smooth transaction. No issues. Would recommend.

Natalie S. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

CHARLENE N. on

Rating:

Customer did not leave a comment.

Joseph S. on

Rating:

Customer did not leave a comment.