Customer Reviews for Hans Valero
(U-Haul Neighborhood Dealer)

983 reviews

2405 E Hwy 121   Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split)

(972) 395-0947

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(972) 395-0947

2405 E Hwy 121
Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
1.0

Customer did not leave a comment.

Samuel L. 
Rating:
2.0

Unclear charges

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Sheri Z. 
Rating:
1.0

The truck was a mess, sticky crap all on the inside of the cab, disgusting. Mechanically, the truck, no dashboard lights, the charger didn't work for phone, there was a horrible rotating sound that was evident on the highway, and a terrible rubber burning smell the entire time. I asked for a credit and the guy just said “call corporate!”. I've rented from uhaul at lest 20 times in my life. Never again.

John L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Keep up the great work

Annie T. 
Rating:
2.0

Drop off places was Not clean person was not friendly he took the keys ask what truck it was and started walking away I ask him if that was it he kept walking so I left.

Guillermo O. 
Rating:
3.0

The 17' truck I received was not well maintained and it just made me a little nervous. There was a terrible exhaust leak that was not only loud, but if you ran the A/C on fresh air mode (anything but max a/c) you could smell the fumes. The Sirius radio module that allowed an auxiliary cord did not work (it would flash on and off randomly while driving). And the transmission shifted harshly, being a technician I looked below the truck and found the transmission had a leak that didn't seem to be addressed for a while. The truck did it's job as did the rental location, but that truck could use a little TLC.

Malachi D. 
Rating:
5.0

Customer did not leave a comment.

Faith E. 
Rating:
4.0

Customer did not leave a comment.

Nekesha P. 
Rating:
3.0

Customer did not leave a comment.

Tia B. 
Rating:
4.0

Clean inside the car will be good

Hyun S. 
Rating:
1.0

I was over charged and the location initially responded to my email but stopped responding to my concerns of being over charged.

Robert G. 
Rating:
5.0

Everything was fine I was helped right away. They let me know what they had and it was what I needed. So I was on my way with in a short time.

franklin M. 
Rating:
1.0

I'm from OK and have used UHAUL several times. I went to visit a friend in TX and needed to rent a van to move some furniture. I found this location online. I didn't realize it wasn't a Official UHAUL store it is an authorized UHAUL dealer so basically it is a gas station that rents Uhaul's. The van was filthy inside and out, Imand very hard to drive because it was severely out of alignment and hard to keep in the lane. Also they didn't have the furniture dolly I reserved, so they me a different type of dolly and it didn't have a pin to keep the handle in place, so it was worthless. I ordered and paid for 6 blankets, but only got two. The staff are not friendly. I explained that I only got two blankets and the pin was missing from the dolly and they only gave me $4.00 off are you kidding me. They shouldn't have bothered. I'm seriously considering not using Uhaul again because of this experience.

Kerrie L. 
Rating:
2.0

Truck was filthy. Not ready to be rented. Half tank rather then full. Brought truck back & had to advise Dolly in the back not to forget to take out since cashier didn't go out to inspect. Difficult to pull out of space since all trucks were tightly parked close to each other.

Soledad M. 
Rating:
4.0

Customer did not leave a comment.

dajung S. 
Rating:
5.0

Customer did not leave a comment.

Boram H. 
Rating:
4.0

Customer did not leave a comment.

JON R. 
Rating:
4.0

Can was full Of grass and dirt

Tracie L. 
Rating:
2.0

Truck ride very rough, needs work on shocks. Truck was unstable and hard to control at highway speed.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Nothing to improve. Reservation was a breeze and pick-up/drop-off was just as easy. Would do business again should the need arise.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

A good experience. Totally painless !

Glenn H. 
Rating:
1.0

Only one Cashier behind the counter who would stop the Check-Out/In process to wait on other customers who came in after we started the process. She (May) had to ask me multiple times for my ID because she didn't pay attention to the details enough online to check me in properly. All along making me (a disabled person) stand there for thirty plus minutes, even going so far as to to say "hold on" while she went and talked to some other co-worker about some snacks for her. Each time I still had to wait for her to wait on multiple other customers who were White or Hispanic who came up after I did. The only time she made a Customer wait was when a young African American Man came up and then she went back to finish the Check-Out/in process and print out a receipt for me. Then to add insult to injury, she made the young African American Man wait while she waited on a Hispanic man that came up after the young Black Man had been waiting about ten-fifteen minutes by then. This cashier (May) was obviously racially profiling and it was sad to see. I looked at the reviews for this location and apparently horrible Customer Service is typical for this Hans Valero store and U-Haul shouldn't allow this site to continue to service for them.

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Keep up the great service.

Evelyn R. 
Rating:
2.0

Customer did not leave a comment.

Benjamin B. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE A. 
Rating:
5.0

Customer did not leave a comment.

Vicki W. 
Rating:
5.0

The truck's dashboard lights did not work so a problem at night.

Robert G. 
Rating:
2.0

This U-Haul location charged our credit card not just twice, but THREE times after returning the vehicle well before the deadline. It's needlessly inconvenient having to dispute these unnecessary over-charges. I am very unhappy with this latest experience. I wish I had just called Home Depot instead. Lesson learned.

VICTOR S. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

Flawless!

Micheal D. 
Rating:
5.0

Great experience

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Ari R. 
Rating:
5.0

Customer did not leave a comment.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
4.0

Customer did not leave a comment.

Imran M. 
Rating:
5.0

The Valero attendant was very pleasant. Good customer service. Easy and quick transaction

MANUELA V. 
Rating:
3.0

Trailer light plug on the bumper, malfunctioned whole time. Only had right side turn signal and right side bteak light only. I had to wire a jumper wire into my trailer wiring so i could at least have break lights on both right and left. Never had operational turn signals. Lucky i didn't get a ticket.

Bob H. 
Rating:
2.0

1. The gas was only half tank. They ask me to bring it back with half tank gas, it is not easy to pump gas to half tank. 2. When I book online I opt for no insurance and when I was at there for pick up I mentioned it again that I don't want insurance because I was not going far more than 10 miles, but they add it and came out more than I saw it while do the online booking.

Deepu S. 
Rating:
3.0

Customer did not leave a comment.

Jessy C. 
Rating:
5.0

Customer did not leave a comment.

Karim L. 
Rating:
3.0

Have the website actually work

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Z. 
Rating:
5.0

Great location to rent from.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Pragadeesh P. 
Rating:
3.0

Customer did not leave a comment.

Kevin G. 
Rating:
1.0

I showed up at 1PM and didn't get my Truck until 130PM. They promised me a $50 Refund and never gave me one as it stated on their website that if my truck isn't ready when I"m there with my appointment Im guaranteed $50.

Katlego M. 
Rating:
5.0

Received excellent and quick assistance and checkout from Mary inside the valero. She was the only employee working and did a phenomenal job. Thank you!

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Akwasi A. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
2.0

They didn't have all the pads I requested. I was never sent the text to review the truck at check out, there was damage on both sides of truck when I picked it up. The truck and trailer both were wedged in and hard to get out.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Songju K. 
Rating:
3.0

They gave us a truck that was just returned and dirty. I saw a clean 26' parked in the lot. They had only 12 blankets and we ordered 36 blankets. They said there is a blanket shortage. So everyone is keeping their blankets and returning them?????

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Dennis O. 
Rating:
1.0

I really hate to give a bad review but on this I have to. They gave us keys to a truck that wasn't there. Then the truck they did have, they left the windows down and it had rained also the truck wouldn't start. I had to downsize from a 17' to a 15'. The gas gauge didn't would so they guy wouldn't except the truck until the gas overflowed from the tank.

Courtney W. 
Rating:
2.0

Having to dispute charges. Took more than I owe. Customer service is way below average. Worst UHaul experience I've ever had.

Ophelia D. 
Rating:
2.0

There was only one person working the desk for both uhaul and the gas station, it was very busy and not to any fault of the worker it took over an hour to get my truck, it was very disorganized and time consuming.

Nicole C. 
Rating:
5.0

Windshield wiper fluid was out, knobs for radio is loosing its color. Overall I was very pleased. I would rate them a 5 ⭐️.

Wanda R. 
Rating:
5.0

Customer did not leave a comment.

Enyonam K. 
Rating:
2.0

I went to the lady at the register of the gas station. She took my name down and went to go call for the car. The gentleman who gave her the key for the vehicle was pretty unfriendly and made us feel like a Nuisance. The gentleman I return the vehicle to didn't say a word to me. I had to wait five minutes for him to even come inside even though he saw me come in. He stayed outside picking up trash. The only words this gentleman said to me is you need to put gas and here's your contract. Just not a very friendly place. No explanation

Jacob H. 
Rating:
2.0

Best bet is to use the truck share 24/7 so you can just get the truck and go. The truck was extremely dirty on the inside. The floor mats were filthy, the truck looked like it hadn't been washed and cleaned out in years. It was gross and had old food left in it. I just needed it for under 2 hours so just dealt with it but wouldn't bother renting a pick up truck from this location again.

Brittany T. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

whitney S. 
Rating:
3.0

reception was poor. attendants were rude.

margarita D. 
Rating:
5.0

Customer did not leave a comment.

Evan H. 
Rating:
1.0

Truck had trash in the back. The entire truck was covered in mud, the floor, the steering wheel, the cup holders. Customer service was terrible.

Ivanna B. 
Rating:
3.0

wheel alignment was not properly maintained, it was very difficult to drive compare to other U-haul vehicles I rented recently.

Tae J. 
Rating:
5.0

Customer did not leave a comment.

Su N. 
Rating:
3.0

They never gave me my dolly

Michael M. 
Rating:
5.0

Great equipment and value!

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Its not to bad

William S. 
Rating:
1.0

Vehicle was pretty dirty and I was charged 6$ for gas when the gas level didn't even go down it was such a short trip won't be using you again

Charles D. 
Rating:
5.0

Nothing this location was amazing, helped out a great deal.

Ounla S. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Felecia F. 
Rating:
1.0

I was misinformed about availability of trucks to get me to purchase a larger 20 foot. Not given a drop off spot

Joycalyn D. 
Rating:
3.0

More available off trailers

Stan H. 
Rating:
3.0

Customer did not leave a comment.

Ronald K. 
Rating:
4.0

Customer did not leave a comment.

richard S. 
Rating:
1.0

Customer did not leave a comment.

Nancy P. 
Rating:
1.0

It was obvious the truck was had not been sanitized after the last driver. There was a dog smell and dog fur on the passenger door. I never rented a trailer before and the guy was only able to hook the trailer onto the truck and direct me to get my car on the trailer. He could not help or explain how to secure the car to the trailer. I used uhaul many times and prior to this one my experience has been very professional. I was shocked at what I experienced there.

Wilma R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

Trucks seemed unsafe- not well cared for

Robert M. 
Rating:
5.0

not charge me for gas when i sent pictures with full tank! the gentleman correct but i was still charged i want refund

Roichelle W. 
Rating:
4.0

I am 85 years young and hard of hearing. Although I have hearing aids With All the plastic barriers because of covid it was hard for me to understand the clerk. He was very patient and wrote every ting down and we got the transaction done. Very nice young man.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Irv Q. 
Rating:
4.0

Customer did not leave a comment.

Nina R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Elian S. 
Rating:
3.0

I read all the reviews on Haul site and Google. They were vastly different. I was nervous, but in need so I did it. My experience was good. I will say this, however... Check the gas gauge and mileage (take a pic). Mine was off by 1/18 of a gallon. I showed the guy, and he said he would change it. I put in more gas than I used, I didn't go over my estimated miles, and I brought it back early... I think all of those things shaped my experience positively.

Lynne H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

calvin T. 
No reviews have been submitted for this location.

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