Customer Reviews for Hans Valero
(U-Haul Neighborhood Dealer)

Rating:

3.0

Truck was dirty and not maintained well

Rating:

3.0

The furniture dolly I rented had a wheel that was flat on one side, making it extremely difficult to push when loaded with furniture. Upon returning the dolly to the rental location, I pointed out the issue and asked if I would receive a discount or if the dolly would be removed from service. The representative told me he could not do anything about it and that he would not rent it again. I firmly believe that U-Haul should issue a refund for the furniture dolly, as the equipment was clearly substandard and not fit for use.

Rating:

1.0

Truck i was provided hand a non fictional lock and made my trip stressful/ risky

Rating:

5.0

Good service!

Rating:

1.0

Truck was parked in a sinkhole with the underside of the truck touching the ground. Mud was caked onto the tire 3/4 of the way up the huge tire. I receeved no paperwork or condition form. We drove 34 miles and we were charged for 100. When we dripped the truck off, there were no lights on at all, pitch black. Barely found the key dropbox. Was not walked around vehicle upon receiving the keys. Was absolutely a weird and offputting experience

Rating:

2.0

I was expecting the price to be closer to $19 like advertised on the van. The band did not speak very good English that helped me. It is only fair that you charge by the mile, but I didn’t know my approximate $19 would be $178, that is a big jump. I was two hours late in returning the van and that was an additional fee. It counted as a day versus two hours, a minor part of the day. I have a suggestion to make that you break the second day down to quarters so you’re not charged as much for a little over the return time.

Rating:

4.0

I was upset that my original pickup location did not have the equipment promised. I had to find this location on my own in order to meet my moving date.

Rating:

5.0

Not a thing, the service here was excellent. The employees were very courteous and accommodating.

Rating:

4.0

Nice people

Rating:

3.0

They should have given me a receipt when turning in the truck. I was later called by UHaul asking if I turned the truck in. Apparently the location was late recording that I turned in the truck.

Rating:

5.0

Good service

Rating:

2.0

The windows inside and outside were very dirty. I washed inside and out myself. Then I tried the window washers in the car, there was no water in the tank. I had to wash the exterior windows each time I filled the truck.

Rating:

3.0

I was transferred to this location because the one I wanted didn’t have a trailer.

Rating:

1.0

The customer service agent was rude, they didn’t have all the requested items to assist with the move, the truck was dirty and smelled horrible, and the agent overcharged me. I called UHaul customer service and was able to be refunded for the invalid charges - but Hans Valero UHaul was the worst location I’ve ever visited.

Rating:

3.0

It’s ok. Not the best customer service. I was told it’s $1 per mile. Was charged $1.19. The drop off guy was very rude.

Rating:

5.0

Nothing

Rating:

4.0

they are always ready when we arrive - we have used this location for over 3 years (10+ rentals) Always a GREAT Experience

Rating:

2.0

I waited 2 hours to get the truck, and the trailer was missing the left light. There were no other options, and they took advantage of my urgency. I don't recommend it.

Rating:

5.0

All good.

Rating:

5.0

Had problems using the mobile app, it is very slow

Rating:

5.0

Very friendly people who were very attentive and accommodating. Thank you

Rating:

3.0

I rented a car haul trailer and he did not have the cable for connecting the lights. He said the last guy must've taken it. They should keep extras on site for this purpose if the rent trailers. Any full location would not have had this issue. I had to go borrow one from a mechanic friend who I then bought lunch for the favor.

Rating:

2.0

Truck was handed over to me with trash and rotten food particles in Driver’s cabin.

Rating:

1.0

I was overcharged. I drove 15 miles but was charged for 100miles on the dot. The worker in the Valero asked for my car information multiple times even though I submitted it online. This is suspicious behavior

Rating:

1.0

They charges three gallons of gas for driving 8 miles total. Make it cleaner and don’t steal from customers would be a good start

Rating:

5.0

The drop off was quick and painless. Would recommend.

Rating:

3.0

This is not the location that I requested to drop off the trailer. There was a location 15 miles closer to me. And it is the location that requested to drop off the trailer

Rating:

1.0

When I spend $1000 to rent equipment I expect that equipment to be checked out and in proper working order. The tow dolly I rented did not have working tail lights. I found this out when I was pulled over during my trip at night by a highway patrol officer. It cost me $50 to buy the items I needed to safely continue my trip, and cost me an hour of my travel time. I made my initial reservation with my local Uhaul dealer I have done business with in the past. The day of my rental I was sent to another location to pick up the equipment. This was a sketchy gas station. There was one attendant that was difficult to understand. His English was not very good. My trailer was not hooked up. He did not check anything on the equipment. I had him touch the brakes and turn signals. Unfortunately I did not have him turn on the lights. It was during the day. This location should not be representing Uhaul. In the future I will not allow my reservation to be moved.

Rating:

3.0

It’s in a gas station . The attendee helps all customers so you may have to wait. Thankfully it was really fast and easy renting! It’s in a convenience store so you can grab a snack and drink too! I don’t like its physical location because you have to drive down access road and make a uturn . No other way to get to it.

Rating:

1.0

They didn't want to walk out to show me the truck. They didn't do a walk around nor showed me where the drop box was to leave the keys. I told them I only needed the truck for 2 hours tops wasbonly moving 1 bed and a couch. I dropped it off after only using the truck 2 hours as promised. I had no where to put the keys so I thought the safest place fir them wee to lock them inside the truck so the truck wouldn't get stolen. They changed me for 2 days only refunding me $60 out of the $153 deposit they took from me. I only drove 19 miles round trip. The very next day they said I would only be charged $30 for the truck and for the 19 miles driven. Totally to $45 charge. They then tried to punish me for locking the keys in the truck and keeping my money. I should have gotten a refunded total of $108. I had to reach out to corporate. Waiting for a return call from the regional Mgr. Haven't heard back yet. This is the worst place ever to rent a uhaul. Poor customer service. Lazy and dishonest crooks.

Rating:

1.0

The location was inconvenient, and it was difficult to catch it because the office sign was not visible. There are few parking lots.

Rating:

5.0

Fix the drivers door weatherstripping

Rating:

5.0

The staff is super friendly

Rating:

5.0

The clerk was extremely helpful with my experience and due to this I will be using you again in just a few days! Thank you so much!

Rating:

1.0

Customer service at this location was horrible. Had a reservation and there were two workers in the store and the guy who was checking me out kept having to take care of other people because the other guy wasn’t doing anything. Both had an attitude and was talking down to me and my mother in law. While returning the u-haul, he was nice to the other two u-haul customers who came in but not myself. He had to inspect our truck and grill us about but the other two just he just took their keys, smiled and said thank you. It took 2 hours for me to get the U-Haul and about 30+ to return.

Rating:

5.0

Everything it was good

Rating:

5.0

We were picking up a large truck and the process was very smooth and quick. The truck was very clean.

Rating:

3.0

He make me to fold all the furniture blankets for him...... I think that's there job to fold it or put it a way ...

Rating:

2.0

Ended up putting a full tank of gas when it was under 1/2 because the needle wouldn’t move until it nearly had a full tank. I’m not sure I’d use u-haul again, period. Not just this location.

Rating:

5.0

Everything was smooth and flawless easy check in Easy return and customer service was excellent.

Rating:

5.0

Uhaul needs to get their act together.

Rating:

1.0

Did not receive the furniture blankets ordered and staff was very slow.

Rating:

4.0

Communication is lacking, but they seem eager to want better for their customers aldo

Rating:

4.0

The truck had not been cleaned out well but I was a walk-in and needed it right away. It took only minutes for me to be on my way so I was very happy about that. Overall experience was excellent.

Rating:

3.0

No.

Rating:

2.0

Don’t go to 3rd party’s

Rating:

5.0

Have items that show available when online. No appliance dolly was available.

Rating:

1.0

No issues with Rental location. Issues I have is with bad information about the truck. I had asked several times whether the van will fit a queen size mattress standing up on its side, as I have other items to move as well. This was confirmed by the rep on the phone as well as the location. After picking up the van and getting the mattress, I find out that the queen size mattress would NOT FIT as I had specifically asked. The mattress would only fit if in a angle....and it took up the entire space. This forced me to ask for favors from friend who had pick up trucks to carry the other items.... Overall, bad info on the van was provided and I am severely displeased.

Rating:

5.0

This was a fantastic rental experience and customer support was top notch!!

Rating:

5.0

Hola lo único q tenía algo sucio la parte de carga de Ai nada más todo bien gracias a Dios 😊

Rating:

5.0

Everything went well. Fast and efficient. Thanks.

Rating:

5.0

Have an attendant for the location not the store cashier doing both jobs.

Rating:

1.0

All of the trucks were pulled in and so close together it makes it extremely difficult for an average person to ambulate.

Rating:

3.0

Truck smelled bad and I don’t trust the guys adding miles they speak in there language then turn and smile at u with a huge bill

Rating:

5.0

Excellent