Customer Reviews for Hans Valero
(U-Haul Neighborhood Dealer)

Rating:

4.0

Apart from the unfortunate presence of a deceased cockroach in the driver's seat, the vehicle was in commendable condition. The fuel tank was full, and the car operated smoothly, demonstrating no mechanical issues.

Rating:

5.0

My trailer was leaking water which I mentioned to the person that I returned to He told me that he was going to write in The water got in and damaged cloths and tv

Rating:

2.0

Well, you could refund me the additional fuel that I left in the vehicle. I dropped it off with half a tank and when I picked it up, it had a quarter of a tank left. I’d like to be refunded to $15 worth of fuel that I put in the vehicle. I’d also like to know why you charged me a dollar per extra mile when in the contract it clearly states $.37 per mile. I’ll be looking forward to hearing from you.

Rating:

3.0

Be consistent with deposit amount as I used a cargo van multiple times and I’ve been told different amounts each time. And associate can never explain why or same answer. Vehicles aren’t clean either with trash from food/snacks left inside

Rating:

5.0

All Good Here

Rating:

5.0

The truck inside cabinet wasn't clean at time of pickup

Rating:

3.0

The person moved a truck for me into the yard but online process assigned a new truck to me which requires additional time.

Rating:

5.0

Cost of rate per mile is cost prohibitive!!

Rating:

5.0

I've always use this place when I need equipment

Rating:

5.0

I think you need to work on equipment maintenance like engine and pickup, it stopped working at one point, i need you guys to replace new equipment cause these were old and no good pickup and breaks were not working fine. Apart from these everything is fine

Rating:

5.0

Very nice and the staff was helpful.

Rating:

2.0

Truck was dirty. Equipment requested not available. Lost AirPod in truck was told I would get call and no reply.

Rating:

1.0

The location literally stunk so bad we about threw up! I don’t know what it was but it was disgusting! Service tech was hard to understand and a little rude but I think he was probably frustrated too. Truck was in great shape, but it was on empty! I mean like 5 miles to empty! That was definitely disappointing when you rent a truck for $2300.00 and have to scramble to get to a gas station! Btw the truck dinged for fuel about 2 miles after we got on the freeway!

Rating:

4.0

Having a spare tire for the trailers

Rating:

1.0

The location address stated on the equipment contract was incorrect, so i had to incur extra 20 miles. When I finally found the correct address, the personnel at the location was very rude and condescending. Not a pleasant experience

Rating:

1.0

Nasty person not helpful .

Rating:

1.0

Be sure their email address is correct

Rating:

1.0

This was the worse experience ever. Initially the reservation was done incorrect, then i went to the pick up location. and i had call the 1800 number to get it correct then, I thought we had it straight out. but when i return the equipment back, i was charge 3 time more than what it was supposed to be. The issue was not the location. the issue is the Reservation issue with the final billing.

Rating:

5.0

The vehicle was not clean, I felt that it lacked alignment and twice the battery was discharged and I had to call so that they could help me and turn on the vehicle, I think they should be more aware of the maintenance.

Rating:

3.0

The location was pitch black, ZERO lights.

Rating:

3.0

Don't charge a deposit

Rating:

5.0

Me parece que todo esta perfectamente

Rating:

1.0

Had to rush because they cut my return reservation short by 7 hours because someone else needed it but there were 5 of the same exact vehicles when I went to drop it off.

Rating:

5.0

Movers was very helpful and i would recommend their service.

Rating:

3.0

the truck was worn out, shaking and unstable on the road

Rating:

3.0

The only thing I have an issue with is, didn’t have some of the supplies I needed.

Rating:

1.0

Give me the equipment I paid for

Rating:

3.0

The lock was not working properly. It gets open with the hand.

Rating:

1.0

Horrible to get approval and truck has a wheel barring going out did not feel safe to drive.

Rating:

5.0

N/a thank you for everything

Rating:

5.0

Awesome service!

Rating:

4.0

I think this location did very well.

Rating:

4.0

Good!!

Rating:

3.0

Truck was dirty and not maintained well

Rating:

3.0

The furniture dolly I rented had a wheel that was flat on one side, making it extremely difficult to push when loaded with furniture. Upon returning the dolly to the rental location, I pointed out the issue and asked if I would receive a discount or if the dolly would be removed from service. The representative told me he could not do anything about it and that he would not rent it again. I firmly believe that U-Haul should issue a refund for the furniture dolly, as the equipment was clearly substandard and not fit for use.

Rating:

1.0

Truck i was provided hand a non fictional lock and made my trip stressful/ risky

Rating:

5.0

Good service!

Rating:

1.0

Truck was parked in a sinkhole with the underside of the truck touching the ground. Mud was caked onto the tire 3/4 of the way up the huge tire. I receeved no paperwork or condition form. We drove 34 miles and we were charged for 100. When we dripped the truck off, there were no lights on at all, pitch black. Barely found the key dropbox. Was not walked around vehicle upon receiving the keys. Was absolutely a weird and offputting experience

Rating:

2.0

I was expecting the price to be closer to $19 like advertised on the van. The band did not speak very good English that helped me. It is only fair that you charge by the mile, but I didn’t know my approximate $19 would be $178, that is a big jump. I was two hours late in returning the van and that was an additional fee. It counted as a day versus two hours, a minor part of the day. I have a suggestion to make that you break the second day down to quarters so you’re not charged as much for a little over the return time.

Rating:

4.0

I was upset that my original pickup location did not have the equipment promised. I had to find this location on my own in order to meet my moving date.

Rating:

5.0

Not a thing, the service here was excellent. The employees were very courteous and accommodating.

Rating:

4.0

Nice people

Rating:

3.0

They should have given me a receipt when turning in the truck. I was later called by UHaul asking if I turned the truck in. Apparently the location was late recording that I turned in the truck.

Rating:

5.0

Good service

Rating:

2.0

The windows inside and outside were very dirty. I washed inside and out myself. Then I tried the window washers in the car, there was no water in the tank. I had to wash the exterior windows each time I filled the truck.

Rating:

3.0

I was transferred to this location because the one I wanted didn’t have a trailer.

Rating:

1.0

The customer service agent was rude, they didn’t have all the requested items to assist with the move, the truck was dirty and smelled horrible, and the agent overcharged me. I called UHaul customer service and was able to be refunded for the invalid charges - but Hans Valero UHaul was the worst location I’ve ever visited.

Rating:

3.0

It’s ok. Not the best customer service. I was told it’s $1 per mile. Was charged $1.19. The drop off guy was very rude.

Rating:

5.0

Nothing

Rating:

4.0

they are always ready when we arrive - we have used this location for over 3 years (10+ rentals) Always a GREAT Experience

Rating:

2.0

I waited 2 hours to get the truck, and the trailer was missing the left light. There were no other options, and they took advantage of my urgency. I don't recommend it.

Rating:

5.0

All good.