My personal truck broke down 127 miles away from home while trying to return the Toy Hauler Trailer. Uhal customer support did not care, they only wanted to charge me and extend my time for 6 hours. I called Uhal emergency services, and they were great! They sent a nearby U-Haul company to get the trailer, so I could get AAA to tow the truck. We broke down at 7 pm and did not get home until 4 am. Uhal still charged me $168 dollars for not bringing the trailer back to the original site. You would think U-Haul would have better service and know what to do on one call. It took 4 hours for my wife and I to figure out their system and process.
KENNETH W
Customer Reviews for Hans Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The per mileage charge and separate rental tax is high. U-Haul depends on the customer to do the inspections and feedback which is half the work of the employees there. And still don’t have vehicle maintained as they should. But not my company
ANDREW AGood experience. This site is part of a convenience/gas station. I was amazed that the person running the store could handle the rental process and running the register for the store simultaneously. A true expert level multitasker.
DEREK LIt's a Valero gas station and its very crowded.
MIR RHave all the equipment you reserved available. I reserved a dolly but when I arrived there were no dolly's available. I received a hand truck instead but this did not meet my needs and made my move much harder than it needed to be.
Pamela SExcellent service. Smooth process
XAVIER INeeds to be a stand alone building.
TERRY MEnsure Uhaul vehicles are clean and reserved equipment is actually available
KERSTIN RThe furniture pads were all wet and I could not use them.
DALE RThanks
PATRICK NSuper helpful on return
JACK TWORST Experience EVER with a UHAUL Truck Rental! DO NOT Rent from this ratchet gas station! The truck was very old and filthy; had crank windows, would not start with the air conditioning on, and the extra moving equipment that I rented wasn't in the truck.
ALEXANDRIA EApart from the unfortunate presence of a deceased cockroach in the driver's seat, the vehicle was in commendable condition. The fuel tank was full, and the car operated smoothly, demonstrating no mechanical issues.
SEANGKWON MMy trailer was leaking water which I mentioned to the person that I returned to He told me that he was going to write in The water got in and damaged cloths and tv
SULEMAN DWell, you could refund me the additional fuel that I left in the vehicle. I dropped it off with half a tank and when I picked it up, it had a quarter of a tank left. I’d like to be refunded to $15 worth of fuel that I put in the vehicle. I’d also like to know why you charged me a dollar per extra mile when in the contract it clearly states $.37 per mile. I’ll be looking forward to hearing from you.
CHRISTOPHER KBe consistent with deposit amount as I used a cargo van multiple times and I’ve been told different amounts each time. And associate can never explain why or same answer. Vehicles aren’t clean either with trash from food/snacks left inside
ANDREW AAll Good Here
KEITH AThe truck inside cabinet wasn't clean at time of pickup
MARVIN BThe person moved a truck for me into the yard but online process assigned a new truck to me which requires additional time.
Aditya BCost of rate per mile is cost prohibitive!!
GREGORY QI've always use this place when I need equipment
Kenneth FI think you need to work on equipment maintenance like engine and pickup, it stopped working at one point, i need you guys to replace new equipment cause these were old and no good pickup and breaks were not working fine. Apart from these everything is fine
HARISH GVery nice and the staff was helpful.
DAVID MTruck was dirty. Equipment requested not available. Lost AirPod in truck was told I would get call and no reply.
NASSIF KThe location literally stunk so bad we about threw up! I don’t know what it was but it was disgusting! Service tech was hard to understand and a little rude but I think he was probably frustrated too. Truck was in great shape, but it was on empty! I mean like 5 miles to empty! That was definitely disappointing when you rent a truck for $2300.00 and have to scramble to get to a gas station! Btw the truck dinged for fuel about 2 miles after we got on the freeway!
Michael HHaving a spare tire for the trailers
EMMANUEL MThe location address stated on the equipment contract was incorrect, so i had to incur extra 20 miles. When I finally found the correct address, the personnel at the location was very rude and condescending. Not a pleasant experience
HYUNWOO CNasty person not helpful .
JOHN LBe sure their email address is correct
RYAN GThis was the worse experience ever. Initially the reservation was done incorrect, then i went to the pick up location. and i had call the 1800 number to get it correct then, I thought we had it straight out. but when i return the equipment back, i was charge 3 time more than what it was supposed to be. The issue was not the location. the issue is the Reservation issue with the final billing.
Maria MThe vehicle was not clean, I felt that it lacked alignment and twice the battery was discharged and I had to call so that they could help me and turn on the vehicle, I think they should be more aware of the maintenance.
ADRIAN MThe location was pitch black, ZERO lights.
BRANDON SDon't charge a deposit
DALANA HMe parece que todo esta perfectamente
HITAMAR RHad to rush because they cut my return reservation short by 7 hours because someone else needed it but there were 5 of the same exact vehicles when I went to drop it off.
Sara PMovers was very helpful and i would recommend their service.
Rafiq Rthe truck was worn out, shaking and unstable on the road
ISHAK MThe only thing I have an issue with is, didn’t have some of the supplies I needed.
SHASITY DGive me the equipment I paid for
David HThe lock was not working properly. It gets open with the hand.
DAYRON GHorrible to get approval and truck has a wheel barring going out did not feel safe to drive.
Hannah CN/a thank you for everything
OLIVIA CAwesome service!
DAVID HI think this location did very well.
MIRIAM OGood!!
MICHAEL RTruck was dirty and not maintained well
DHANUNJAYA NThe furniture dolly I rented had a wheel that was flat on one side, making it extremely difficult to push when loaded with furniture. Upon returning the dolly to the rental location, I pointed out the issue and asked if I would receive a discount or if the dolly would be removed from service. The representative told me he could not do anything about it and that he would not rent it again. I firmly believe that U-Haul should issue a refund for the furniture dolly, as the equipment was clearly substandard and not fit for use.
JAMES BTruck i was provided hand a non fictional lock and made my trip stressful/ risky
KANAYOCHUKWU OGood service!
Darwin KTruck was parked in a sinkhole with the underside of the truck touching the ground. Mud was caked onto the tire 3/4 of the way up the huge tire. I receeved no paperwork or condition form. We drove 34 miles and we were charged for 100. When we dripped the truck off, there were no lights on at all, pitch black. Barely found the key dropbox. Was not walked around vehicle upon receiving the keys. Was absolutely a weird and offputting experience
Joseph-Richard WI was expecting the price to be closer to $19 like advertised on the van. The band did not speak very good English that helped me. It is only fair that you charge by the mile, but I didn’t know my approximate $19 would be $178, that is a big jump. I was two hours late in returning the van and that was an additional fee. It counted as a day versus two hours, a minor part of the day. I have a suggestion to make that you break the second day down to quarters so you’re not charged as much for a little over the return time.
PAMELA FI was upset that my original pickup location did not have the equipment promised. I had to find this location on my own in order to meet my moving date.
Hosea TNot a thing, the service here was excellent. The employees were very courteous and accommodating.
THOMAS LNice people
malik jThey should have given me a receipt when turning in the truck. I was later called by UHaul asking if I turned the truck in. Apparently the location was late recording that I turned in the truck.
DARRELL P