Customer Reviews for Hans Valero
(U-Haul Neighborhood Dealer)

Rating:

1.0

AC not working properly

Rating:

5.0

don't believe this was the fault of the person attending to my rental. The truck had trash inside the cab and cargo area. Overall, the vehicle was dirty and dead bugs all over the windshield. During the drive back to Atlanta, the front tires were out of alignment and chewed up. The rear tires also very chewed up making for a very noisy trip. Upon my arrival home, found a significant puddle of rear differential fluid had leaked out. Also, the ignition switch popped out while trying to remove the key to gas up. Notified the drop off location of all the issues on this truck

Rating:

4.0

I never received any paperwork when I dropped off the truck.

Rating:

5.0

I like the ease of the app. I was never confused using it. The counter help was very helpful and it was a smooth process.

Rating:

3.0

I returned the vehicle early, so do I not get some compensation back for that?

Rating:

1.0

Customer service. Maybe speak loud enough to where customers can hear you.

Rating:

5.0

Thanks for every thing

Rating:

5.0

Excellent customer service.

Rating:

4.0

No changes needed

Rating:

3.0

Everything went well, the location was hard to get to but everything else was good.

Rating:

3.0

My personal truck broke down 127 miles away from home while trying to return the Toy Hauler Trailer. Uhal customer support did not care, they only wanted to charge me and extend my time for 6 hours. I called Uhal emergency services, and they were great! They sent a nearby U-Haul company to get the trailer, so I could get AAA to tow the truck. We broke down at 7 pm and did not get home until 4 am. Uhal still charged me $168 dollars for not bringing the trailer back to the original site. You would think U-Haul would have better service and know what to do on one call. It took 4 hours for my wife and I to figure out their system and process.

Rating:

3.0

The per mileage charge and separate rental tax is high. U-Haul depends on the customer to do the inspections and feedback which is half the work of the employees there. And still don’t have vehicle maintained as they should. But not my company

Rating:

5.0

Good experience. This site is part of a convenience/gas station. I was amazed that the person running the store could handle the rental process and running the register for the store simultaneously. A true expert level multitasker.

Rating:

4.0

It's a Valero gas station and its very crowded.

Rating:

2.0

Have all the equipment you reserved available. I reserved a dolly but when I arrived there were no dolly's available. I received a hand truck instead but this did not meet my needs and made my move much harder than it needed to be.

Rating:

5.0

Excellent service. Smooth process

Rating:

3.0

Needs to be a stand alone building.

Rating:

1.0

Ensure Uhaul vehicles are clean and reserved equipment is actually available

Rating:

4.0

The furniture pads were all wet and I could not use them.

Rating:

5.0

Thanks

Rating:

4.0

Super helpful on return

Rating:

1.0

WORST Experience EVER with a UHAUL Truck Rental! DO NOT Rent from this ratchet gas station! The truck was very old and filthy; had crank windows, would not start with the air conditioning on, and the extra moving equipment that I rented wasn't in the truck.

Rating:

4.0

Apart from the unfortunate presence of a deceased cockroach in the driver's seat, the vehicle was in commendable condition. The fuel tank was full, and the car operated smoothly, demonstrating no mechanical issues.

Rating:

5.0

My trailer was leaking water which I mentioned to the person that I returned to He told me that he was going to write in The water got in and damaged cloths and tv

Rating:

2.0

Well, you could refund me the additional fuel that I left in the vehicle. I dropped it off with half a tank and when I picked it up, it had a quarter of a tank left. I’d like to be refunded to $15 worth of fuel that I put in the vehicle. I’d also like to know why you charged me a dollar per extra mile when in the contract it clearly states $.37 per mile. I’ll be looking forward to hearing from you.

Rating:

3.0

Be consistent with deposit amount as I used a cargo van multiple times and I’ve been told different amounts each time. And associate can never explain why or same answer. Vehicles aren’t clean either with trash from food/snacks left inside

Rating:

5.0

All Good Here

Rating:

5.0

The truck inside cabinet wasn't clean at time of pickup

Rating:

3.0

The person moved a truck for me into the yard but online process assigned a new truck to me which requires additional time.

Rating:

5.0

Cost of rate per mile is cost prohibitive!!

Rating:

5.0

I've always use this place when I need equipment

Rating:

5.0

I think you need to work on equipment maintenance like engine and pickup, it stopped working at one point, i need you guys to replace new equipment cause these were old and no good pickup and breaks were not working fine. Apart from these everything is fine

Rating:

5.0

Very nice and the staff was helpful.

Rating:

2.0

Truck was dirty. Equipment requested not available. Lost AirPod in truck was told I would get call and no reply.

Rating:

1.0

The location literally stunk so bad we about threw up! I don’t know what it was but it was disgusting! Service tech was hard to understand and a little rude but I think he was probably frustrated too. Truck was in great shape, but it was on empty! I mean like 5 miles to empty! That was definitely disappointing when you rent a truck for $2300.00 and have to scramble to get to a gas station! Btw the truck dinged for fuel about 2 miles after we got on the freeway!

Rating:

4.0

Having a spare tire for the trailers

Rating:

1.0

The location address stated on the equipment contract was incorrect, so i had to incur extra 20 miles. When I finally found the correct address, the personnel at the location was very rude and condescending. Not a pleasant experience

Rating:

1.0

Nasty person not helpful .

Rating:

1.0

Be sure their email address is correct

Rating:

1.0

This was the worse experience ever. Initially the reservation was done incorrect, then i went to the pick up location. and i had call the 1800 number to get it correct then, I thought we had it straight out. but when i return the equipment back, i was charge 3 time more than what it was supposed to be. The issue was not the location. the issue is the Reservation issue with the final billing.

Rating:

5.0

The vehicle was not clean, I felt that it lacked alignment and twice the battery was discharged and I had to call so that they could help me and turn on the vehicle, I think they should be more aware of the maintenance.

Rating:

3.0

The location was pitch black, ZERO lights.

Rating:

3.0

Don't charge a deposit

Rating:

5.0

Me parece que todo esta perfectamente

Rating:

1.0

Had to rush because they cut my return reservation short by 7 hours because someone else needed it but there were 5 of the same exact vehicles when I went to drop it off.

Rating:

5.0

Movers was very helpful and i would recommend their service.

Rating:

3.0

the truck was worn out, shaking and unstable on the road

Rating:

3.0

The only thing I have an issue with is, didn’t have some of the supplies I needed.

Rating:

1.0

Give me the equipment I paid for

Rating:

3.0

The lock was not working properly. It gets open with the hand.

Rating:

1.0

Horrible to get approval and truck has a wheel barring going out did not feel safe to drive.

Rating:

5.0

N/a thank you for everything