Customer Reviews for Hans Valero
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything went well. Fast and efficient. Thanks.

Rating:

5.0

Have an attendant for the location not the store cashier doing both jobs.

Rating:

1.0

All of the trucks were pulled in and so close together it makes it extremely difficult for an average person to ambulate.

Rating:

3.0

Truck smelled bad and I don’t trust the guys adding miles they speak in there language then turn and smile at u with a huge bill

Rating:

5.0

Excellent

Rating:

3.0

I ordered a dolly and they did not have one onsite. My order was placed several weeks before. They gave mw a small box as a kind gesture. Luckily my movers had two.

Rating:

2.0

Dirty truck, pick up wasn't seamless, didn't have the right dolly and wanted to charge more (they didn't) but it was a heavier dolly. Flat tire that they wouldn't fill for me or before pick up.

Rating:

5.0

Dry nice people. Quick drop off. Very happy A+++

Rating:

1.0

I have already logged all this with your customer relations service representative. I also believe it was being escallated to your regional mgr who I was told would contact me... I have not heard back as of 2/15/24. I also just noticed that I may have been billed TWICE for toll charges associated with my rental. I have proof that this was paid prior to todays citation notice. renting from uhaul is important but I do have options... just saying.

Rating:

1.0

It took 1.5 hours to "check out" the UHAUL - twhen I finally found the truck (was told "its out there) the first truck had mulitple damage that was not recorded; so, tried to record but app failed. When went back in for help the individual was more interested in running the conveniance store counter then helpingme so another long wait. Then he told me to not worry about documenting bc he "would take care of it." Argued with me when I said "no I prefer to properly document." Finally, agreed to get me a different truck. But then indicated to just use same link - which was not working and tied to other truck. Again a discussion took place and he argued "dont worry about it." I persisted that I needed the link to document that was for thge truck I was leaving went. He made a couple phone calls and finally provided me with a link. Which I did need. Again was pointed to general area and had to find the truck which ended up being boxed in and extremely difficult to maneuver out. Also, reserved a furniture doley and two wheel doley. Only two wheel doley available which was nnot pre loaded. The guy was argumentative when I was trying to follow UHAUL policy and surely UHAUL wants the links utilized. Upon check out he did not go over prices and provide a document but waived me on and said he would email. He never went over anything. Not sure how much I was billed but suppose it will show up on my credit card. If I was not under time constraints I would have moved to a different location. FYI - when I went back to inform the app was not working another individual whom was trying to check out a truck was also having difficulties. I have used UHAUL multiple times throught the years and never have I had such a negative experience. I move about every two years along with utilize UHAUL for other things. So, will continue but think you need to know how horrible these guys were.

Rating:

1.0

The app functions horribly. The rep at the location told me the insurance would be $11 total but I was charged $19. The vehicle was very dirty.

Rating:

2.0

They didn't have my dolly equipment, overcharged my CC for deposit. I will Never go there again.

Rating:

2.0

Used blankets . Was not cleaned

Rating:

4.0

Was just a normal service. Nothing special but the man was helpful l.

Rating:

1.0

I checked out twice today. The reason is that the first employee gave us an unprepared truck. They say my dissatisfaction is my fault, not the employee's fault. It was absurd. Also, they did not provide basic documents. I had a very ominous feeling, so the second time I asked them to print out the documents. It was a different employee when I returned the truck, but he wasn't polite and didn't even give me a receipt. I felt bad again. Why are they trying to deceive customers? Unlike trucks, employees at other places rent trucks in a ready state, but I felt that this place only counts money and has an intention to deceive customers.

Rating:

1.0

Maintenance The unit that I rent it has a broken piece, I fixed myself and the next day I had a blowout tire. I have to way 1 hour to be fixed.

Rating:

5.0

Fast easy and friendly

Rating:

5.0

The check in and return was fast and easy which I appreciated because I had a long list of things to get done.

Rating:

2.0

The wiring for the trailer was flickering making the breaks and turn signals go on and off randomly. The guy told me to put on my 2” ball so I did and said it was too big and had me put on my 1 7/8s ball. Trailer almost fell off on my way to the house. I put my 2” back on and it worked perfectly. However the lights didn’t work right my whole trip.

Rating:

1.0

Way too overpriced!!!!

Rating:

3.0

People are nice, but this location missed on truck availability, furniture blankets and not automatically giving me the $50 discount for giving me a smaller truck than ordered. I have to get another rental truck today to finish the job by myself even though I had hired help yesterday because of the smaller truck size. It will cost me way over $50 in rental fees and time. And this time I decided to go with Penske.

Rating:

1.0

Mess of a location

Rating:

3.0

Although the location was basically convenient. There was only one staff member, and I had to wait for individuals making store purchases although I arrived before them. The bay of the truck was not clean. Also, I made this same trip the weekend before and received 41 miles. I eliminated one stop from the trip the week before, but was shorted 10 miles and charged for 11 additional miles. I'm unclear about what changed. Overall the truck itself worked well. one point note the smaller trucks do not have a ramp, so it was a lot of climbing in and out of the truck. If I had realized this I would have definitely reserved a larger truck.

Rating:

4.0

I can't give an input for improvement at this time.

Rating:

3.0

Consider UPDATING your address to 2405 E STATE W Hwy 121. I used the address provided and my GPS directed me to a location that was 10+ miles away. Include the word STATE!!!!!

Rating:

2.0

The truck died 5 times while I was using it. When I called customer service no one could do anything about it for 2-3 business days. This was an infuriating experience.

Rating:

2.0

The truck is very hard to crank! You have to sit for 10-15 minutes wiggling the key to get it started. I do not recommend people here because he never communicated anything with me about the vehicle. Poor service and a waste of money

Rating:

3.0

The truck had popcorn all at the drivers side, dead flower at the passenger side, some remnants in the truck from previous people who rented the truck.The people who work at Valero gas station had slight difficulty answering my questions. I had questions regarding box sizes over the phone and just stated they didn’t have what I needed. I was ok with that, I’d have to find the tv box elsewhere. Luckily, when I got there the box was available. The Hans Valero location has minimal size boxes to offer and there is a language barrier. On the other hand, despite the language barrier the person was very friendly. I received a call the day before to confirm my pick up of a 20’ truck and the car trailer. I was lucky that my boyfriend was there since hitching a trailer is not my forte’s. They were very flexible, I first picked up my truck to pack it then went a day after to hitch the trailer and drive my car onto it. Overall, my experience was good.

Rating:

5.0

The staff was great and very nice. Efficient and made pickup and dropoff very easy. The truck ran well. Only improvement was how dirty the interior was. Cupholders were disgusting and the interior had not been wiped down in a long time. However, I would use them again because the transaction went so well and they were so nice!

Rating:

4.0

Air conditioner in truck did not cool very well. Thanks

Rating:

5.0

We really needed the light inside the bed to work cause we work at night and it was broken.

Rating:

2.0

I was very disappointed with the vehicle rented. The cab was not cleaned, the driver door stripping was torn down the side which obstructed view and the cargo area had gas seeping from the gas tank into the back. I was then overcharged for gas because the tank was at a quarter when I picked it up and that is what is refilled to. I will not be paying the overages.

Rating:

3.0

Truck turn signals and brakes not working properly.

Rating:

5.0

I don't know they where pretty 👍

Rating:

1.0

The guy at the gas station took 30 minutes to give me the keys, he was talking to his friends and he didn't care that I had 10 minutes waiting, terrible customer service, he charged me a different amount than the one he told me, I had already paid online and told me that at the cashier I had to charge again otherwise he wouldn't give me the keys and in the end he told me an amount and charged me a totally different extra

Rating:

3.0

Rental truck left an oil leak on my driveway. Suspension on the truck was bad. Maintenance needed.

Rating:

5.0

Easy in and out, and a friendly manager.

Rating:

2.0

No air conditioning in the truck!!! When it’s 100 degrees out, you let the dogs rookie that are renting your equipment know ahead of time!!

Rating:

1.0

Upon arrival after working a 12 hr shift in 102 degree weather, I arrived to be given a truck that wouldn't even go into gear. Not only to mention my rental was for 4 pm and i didn't leave out the store until almost 5 because I had to wait for the 1 person in the store to finish with other customers checking out with other stuff. Then once my truck was switched out for another there was no gas and I was charged a fuel fee for a truck that had no fuel.

Rating:

3.0

It took numerous tries to start the engine every time I turned it off, as if the key wasn't making good contact with something, which was frustrating. That was reported when the truck was returned. Otherwise, the rental was clean, ran well, and customer service was dynamite!

Rating:

2.0

The driver door would not close properly at all. The gas cap was missing from the vehicle as well. And the rented Dolly was broken as well. This location is poorly managed, and the staff did not speak proper English. I recommend restructuring.

Rating:

2.0

The horn of the truck was not working, extremely dangerous. Not going with Uhaul next time. Already complained to the guy at the store.

Rating:

1.0

Your network went down and made me late to my move. Your agent forced me to buy a bigger truck than the one I reserved over the phone telling me the one I reserved "wasn't ready." He ran my card for $160. Only later in the evening was the price corrected to still $20 more than I was quoted on the phone. Will not be using or recommending business again.

Rating:

4.0

There’s only one person at the counter and he hast to take care of all the people buying things from the store as well as renting U-Haul equipment out so the wait time can be quite a bit. But it’s still a convenient close location.

Rating:

1.0

I did not rent this truck. This was a stolen identity rental.

Rating:

1.0

The worst damn experience of my life. I would expect what I went through with a trashy ass company .. it was ridiculous how raggedy that truck was and yall sent it out