Drop off was kinda confusing!Christine B.
Customer Reviews for Harborside Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure. It went pretty well.rodger I.
Signing in to pick up truck was a true hassle. Heads up for ios users to turn on specific location services would be helpful. Took me 30min where inwas expecting to take 15 max.Bernardo F.
Do not ask for extra items (furniture dollys, etc...) as you will not recieve them and be charged anyways.Cody C.
very fast and easy, we were in a hurry and we were in and out in no time!john O.
Customer did not leave a comment.April D.
Took long to pick up, cashier kept helping gas station customers while doing the transaction.Michelle G.
This location was not helpful with our situation re: empty tank upon taking this truck.BAHTIYAR D.
Customer did not leave a comment.Cathrine Z.
Customer did not leave a comment.FRANKIE N.
Attendant was very friendly but spoke very quickly and was hard to understand at times.Alec M.
Overall very happy. May have been easier to deal with a personRyan D.
Customer did not leave a comment.Michael I.
I thought you were supposed to receive the truck with a half tank of gas, mine was on E â˜¹ï¸ Of course I returned it with a half tank of gas, otherwise it was a great experience and I have used them in the past and will continue to use them in the future ðŸ˜ŠðŸ‘john W.
Recommend you stop by this location and see if you can't figure it out for yourself... I've rented from UHaul for the first and last time.ANN P.
Was charged extra to put gas into truck which I pumped before returning truck.Jason W.
My experience with U-Haul is a dramatic improvement from my last rental 4-5 yrs ago. From the truck to the software and customer service - really great job!Jack J.
Customer did not leave a comment.Peter C.
Customer did not leave a comment.Tim R.
Find somewhere else to goDavis T.
I would not recommend that any customer come here to go to the bathroom, let alone purchase anything, or drop off a U-Haul truck!! The clerk was blatantly rude, unhelpful, and flat-out told me that he didn't care if I gave a negative review of him/his location and he didn't care if I was upset. He literally said, "Go ahead & give us a bad review to U-Haul, I don't care." he threatened to charge us an extra $25 if we didn't unload everything out of the truck, bring it in, & specifically put the blankets in the bag provided... this after about 10 minutes of deciding what they actually wanted us to do with said blankets. And when I use the word "threaten" I mean that specifically. If this had been my ONLY experience with U-Haul I would NEVER rent a U-Haul truck again. Luckily you had Tom on the other end at Advanced Auto in Lake Villa who was the polar opposite of this person. Also, we would like to know: In all our years of renting U-Haul trucks we have never had to remove all of the dollies we rented and all of the blankets we rented. Is this customary now?? We had to remove the dollies and walk them all the way around the building & into the building, & bring all of the blankets into the building, fold them up as best we could, and cram them into a plastic bag... All being done ourselves with absolutely no assistance whatsoever & being yelled at when we didn't put them where they wanted them, although no instructions were given at the start. POOREST customer service we have ever experienced. You really should consider just eliminating this particular stop from your U-Haul rental locations. You have so many in Kenosha we could have gone to that having this place gone would make no difference whatsoever, other than to keep other customers from having such an unpleasurable experience. In addition to my comments here I plan to write and file a formal complaint to U-haul Corporate against this location and its personnel for their obnoxious, demeaning behavior. We are just appalled that these people are being allowed to represent U-Haul! We are loyal to your company & only rent trucks from you. We are hoping this unfortunate incident is not the direction that U-Haul is going in, but rather an isolated one.Scott M.
Customer did not leave a comment.Benita J.
The gas was at 1/8 of a tank and lied and said it was more., he was nice but was just rushing me out. Charged me for insurance that I didn't need.Holly B.
I originally reserved a truck in Waukesha,WI. I received an alert that i needed to go to Kenosha,WI to pick it up. This was one hour further and ~60 miles extra that I needed to drive the truck and pay for the gas. The location was a gas station that had one attendant that kept getting interrupted..Brad L.
Customer did not leave a comment.Kennedy H.
Customer did not leave a comment.jamice G.
Customer did not leave a comment.Jaymie W.
Customer did not leave a comment.Bob H.
1.) Passenger side mirror had no set screw to hold the mirror in place. It just spun around. With no mirror it is difficult to drive three hours away. Had to stop for duct tape, but that did not work out very well either. 2.) The truck had a severe pull to the right. I could not take my hands off the wheel at all. 3.) Pick-up location was a Mobil gas station with one clerk on duty. Not very helpful and very busy with gas customers.Anthony M.
The uhaul sign on the gas station could have been bigger...or have another one near the streetbarb C.
Customer did not leave a comment.Jesus I.
Customer did not leave a comment.Brett W.
Customer did not leave a comment.brenda F.
Thanks everything was greatrobert P.
Again, he did not understand the full situation but he did his job by the book. Honestly just throughly irritated about the entire process.Stephanie U.
Excellent experiencejackie S.
passed another U-Haul place on way to pick up truck mine only one there he was only person there plus running the place with other people paying for gas and other thingsGregory A.
Did not have pads that were ordered and was not informed of this upon arrival so I had to call another location and go there to pick up needed padsJoanie M.
Customer did not leave a comment.Larry L.
The guy in the gas station did his job, but apparently he is not the person who does the paperwork. He had to call someone on the phone to do the paperwork for pick up and return of the truck. Truck itself was in great condition.David N.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.Timothy H.
The mirror on the passenger side was not secure so when you drive, the mirror would turn preventing you from using it unless a passenger would hold it place.amanda L.
Customer did not leave a comment.Jeffrey M.
Worst experience ever. They tried to scam us out of our money. I will never recommend this company and I am going to report them to the BBB.Bonita S.
Customer did not leave a comment.Ricki D.
They made it more complicated then it needed to be. It is better to just use a uhaul facility instead of a "mobile spot". I did not prefer the location set up. You had to verify someone I knew of which did not answer his phone. I do not understand why that was needed in the first place.Krystle H.
Customer did not leave a comment.Angel J.
Customer did not leave a comment.MATTHEW P.
make sure truck is full when a person picks it up... it was on 3/4 when i picked it up... so i filled it up before i took it back... probally wont see the 25.00 i put into the tank that was extra...william B.
Customer did not leave a comment.azel L.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Tom S.
Why are you charging me for gas and a fuel fee? I bought $29 worth of gas at your station and the fuel gauge registered slightly more than a quarter tank. Then you also have the gall to charge me a "cleaning" fee? The truck had dirt all over the floor when it was given to me. I swept it all out and delivered the truck clean when I brought it back.David B.
Customer did not leave a comment.Cat L.
Should make it clear that dropoff location is a gas station. Was expecting a storage facility or truck rental location. Was rather odd dropping off a rental at a gas station but worked out fine.Mary Jo M.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.KURT H.
Picked up truck no assistance on hooking up the tow trailer then I pulled of and noticed the light on the two wasn't working I went back they didn't know how to fix it so he sent me some were else for them to tell me they couldn't fix it I had to call roadside assistance called them and said I had to wait 90 min for them to come out.but after 4 hours later I was able to get to get anotherNaomi C.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Shaquese C.
The equipment was dirty and not fully fueled, and it is a gas station. They kept the furniture pads in a back room in their store, and just handed them to me and had me carry them all of the way through their store. I had to lift them over all of their displays and got them caught on their displays multiple times. Then they did not have the dolly on my reservation which was fine but then they didn't remove the charges for it, so now I have to sit on hold with Uhaul customer service.Justin S.
Customer did not leave a comment.Quishana M.
The man behind the counter was not friendly at all. He was so crabby I asked to pick this up on 39th in stead of on the other side of town. 39th is only 25 blocks from my house.Gayle C.
Rental location was AWFUL!!!! Had to speak to someonenover the phone because the gas station attendant didnt speak english. Placed the order for my truck inline and did not want the insurance. Guy at the gas station took the money out of my account for insurance out anyways AFTER without telling me. No contract was gone over with us. No one was there to speak and go over the truck with us in person. Now my bank account is negative because he took out more than I had in there. Who is going to pay the charge my bank is giving me?!?!?!Rodolfo B.
Customer did not leave a comment.Karen S.
Gas tank was not full when I received the truck and then the location made me fill up the gas tank all the way when I returned itben L.
I called ahead and asked for 2 hour complimentary extension since I was runnning late which was honored on the phone but not at the register.Terrel J.
Customer did not leave a comment.Natalie R.
This was not the original return location I selected. Very disappointed. Not as convenient as originally selected.Larry M.
Always a good rental experience from this company and location.Keith K.
The manager at this location was rude and not friendly at all. A big soda semi delivering and he yelled at me cause of where I parked. Very unfriendly.Joel K.
The gentleman who checked in truck was really nice and welcoming. He had great customer service.Matthew R.
Horrible service. Tried to rip me off. Has no clue what he's doing he's just trying to make an extra buck. Go somewhere elseIsaac D.
Customer did not leave a comment.laura S.
Make it more acceptable to get too.Aaron T.
There was some confusion at this location as the UHaul online site was down and they could not process us...this made me extremely nervous since we had a very small window to complete our move, and there was someone else in front of us for the same. I have to say that the on-site clerk stepped up! After only a few minutes, he ended up calling the UHaul people and they processed us by phone so we could get on the road. Such relief!Erik J.
U didn't hold my reservation. had to pick up truck in different location. 1 hr into the move i was called by this location that i had to have the truck back by 12:30 even though i had it until 3 on my reservation.overall a terrible experience.also it took 45 minutes to check truck out .ED L.
Customer did not leave a comment.CHANTELLE S.
Customer did not leave a comment.Betty J D.
I? wanted to pickup closed to home and had at least 4 closer locations to the designated pick up place.Karin R.
Customer did not leave a comment.Maria B.
Customer did not leave a comment.michael B.
Customer did not leave a comment.BOB S.
Making reservations with uhaul sucks!! They do not understand â€œreservationâ€ , nor do they understand repeat customers and customer service!! I have been getting trucks for about 5 weekends and every time I'm promised a truck size I don't get it. I'm always on the short end and it doesn't matter to them what arrangements or number of trips I gotta deal with because they don't seem to understand my needs and could care less. I had a truck reserved for today a 20 footer but ended up with a ten footer????? Are you kidding me , now triple the trips, triple the gas etc...I asked the lady on the phone to speak to a superior, and she said she was it â€œBSâ€ ! Then the run around about certain trucks are only one way ?????? Unreal !!! So again a customer renting weekly versus one time a year is more important, whoever set up this biz model has no clue what is going on!!! The folks at the actual dealerships are great, but they are caught in the middle of this ridiculous set up for rentals. !!!! Very disappointed and I'm seeking a better company to handle my needs !!Dale J.
Customer did not leave a comment.JaNell C.
The pick up attendant had us waiting over 30 minutes while he was tending to other customers then handed us paperwork with no conversation. We were supposed to have a dolly but he didn't have any. After the rental, saw that something called "safe move" was added. Also, our return location was changed by email.thomas B.
Got charged for gas because the owner didn't fill it. Got charged for an extra 12 miles used. Will never use uhaul again in my lifeBrandon M.
It's not a true U-Haul business- it's a gas station. No one there to help me put the tow dolly on my vehicle. Very questionable area for a woman to pick up and drop off especially with no help and the rain!heather B.
This location is very poorly managed. I signed up for a 7pm pick up and had to wait for 30 minutes while the manager who went home had to "verify" my order. I was initially told that I couldn't even pick up the vehicle I had rented online. This was a terrible customer experience, and not only will I never go to this location again, I will think twice before using Uhaul.Jordan S.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.SEMIKA/JARRELL C.
Great experience.T Scott D.
Customer did not leave a comment.Kelsey N.
Had truck reserved for 9:00 am time and did pre check-in on Uhaul site. Wasn't until after 9:45 am when we got the truck and was charged for 2 rental periods since we went over the 8 hour mark by 29 minutes.Rick D.
Proprietor was late, causing me to lose a half hour of my movers' time. In addition, no hand truck was provided, despite my requesting one. This meant that I had to make two trips since I only had my mover for three hours, doubling my milage and my gas. When I complained, all I was told was "Nothing I can do. Nothing I can do." The person at the location spoke only minimal English and seemed to be completely uninterested in my problem. Not even sure if he understood it.SAMANTHA S.
Customer did not leave a comment.Rence E.
I sat waiting for 2.5 hrs to complete paper work at this location.....Very disappointed!KEVEN B.
Customer did not leave a comment.adrienne B.
Have somebody there that doesn't use the f word and knows what they're doing. She told me to go find someplace else...I had a reservation and I checked in the day before. When I came back to drop the keys off, she locked the door. She was horrible and so rude I couldn't believe it!!!!!!MARY C.