Customer did not leave a comment.CHRISTOPHER G.
Customer Reviews for Hardeeville Small Engine Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The fact that I could not drop my trailer at the originally agreed upon location or one of the 3 locations along the way to my drop off is unsatisfactory. If a dealer is in the business of renting your equipment, then they should accept ANY and ALL of the equipment in UHauls fleet! Allowing dealers to pick and choose what they accept is NOT a good model.Walter G.
This drop off I'd in Hardeeville SC. The owner is one of only two locations in the area that accepts drop off trailers. His frustration level with Uhaul is high as he's had to deal with too many upset Uhaul customers. Uhaul needs to figure this outJim W.
This location was kind enough to take the trailer in after my husband drove to four other locations trying to return it. That is unacceptable that Uhaul doesn't let you know that a lot of their locations do not accept the trailers anymore even though you rent them from a Uhaul dealer. That is just not right!!Linda G.
Customer did not leave a comment.George K.
Customer did not leave a comment.David N.
Owner was quite rude, counter and inside smelled with fumes and smoke, felt very uncomfortable there.selene C.
Very satisfied!DONALD S.
Customer did not leave a comment.Robert V.
Uhaul first sent me to a location that has not had uhaul for several years.Charles T.
I was late to pick up the trailer. My wife had reserved it to be picked up at 10AM and it was almost noon when I arrived. The door was being locked and he told me he was going to lunch, that this was his time. He repeatedly told me that I was cutting into his time and that he cancelled the reservation at 10:15AM. I apologized for inconveniencing him. The next day about an hour before we returned the trailer we received a call from the Greenville, SC location telling us our paperwork was assigned to a trailer they had just received. Once we arrived at our drop-off the two locations had to talk to correct the paperwork while we waited. I would consider that "my time" which was a longer inconvenience in time than him unlocking the door and giving me the "wrong" trailer. The lady at the drop-off told me if I had been stopped by police, it would have looked as though the trailer was stolen.CRAIG D.
Customer did not leave a comment.Roger R.
Great Guy. I was late but no problem. Quick hookup and go.Bruce B.
No changes necessary, this business is run professionally. 5 Star!John B.
Customer did not leave a comment.Natalie V.
Gentleman managing was difficult.MARSHALL H.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.paul P.
The drop was fine if you lived in the area. I had to drive over a half an hour to drip off. Last time I pick up with our a confirmed drop off local to my area.Larry H.
Clean and very attentive.Dan B.
I don't have any complaints. He was nice .Shayla W.
Was way out of my way for a drop off location.MARK M.
No more bait and switch was forced to upgrade to bigger truck then I needed changed locations on me so I had to pay alot more mileageMichael S.
Service was good and the return was extremely easy. I would use this rental site again.Joe K.
Customer did not leave a comment.David R.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.Sade M.
The vehicle we reserved on line was not available so we took the next size up. The overall rental process was goodLeslie N.
Customer did not leave a comment.Philip M.
Customer did not leave a comment.Robert C.
Even though I had made a reservation a week in advance, there was no equipment at the reserved location. This habitual practice is totally unacceptable. This cost me a 3 hour round trip to pickup from another location. This is now TWICE in a row with U-Haul. NEVER AGAIN!!!Joseph J.
As usual. U-Haul will not let you pick the drop off location and will assign a location an hour from several other that are within a few miles of my destination. If it wasn't a monopoly on car towing rentals they would be out of business.Charles A.
Customer did not leave a comment.TODD P.
Customer did not leave a comment.Richard W.
Experience was spot-on, operator does a great job.John B.
Larry did a great job!Thomas K.
Customer did not leave a comment.IVORY L.
Customer did not leave a comment.Mindy L.
Customer did not leave a comment.DENNISWILLIAM F.
Great, convenient location. The owner knows his business, no worries!John B.
Customer did not leave a comment.Glenn D.
A fine experience.Michael D.
Quick service and knowledgeable staff.Douglas S.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.GEORGE K.
Have equipment that properly worksRICHARD C.
I was able to contact the staff after hours and they assisted me with the drop off informationGARNETT T.
Customer did not leave a comment.Dennis K.
Is practice easy and fast thank you we happy to used !yadira M.
Customer did not leave a comment.susan T.
Very convenient location.Steve B.
I did not add any insurance when I did my online registration. The person at the desk never said anything about insurance but i was charged after drop-off.Curtis A.
Customer did not leave a comment.Ralph G.
Customer did not leave a comment.Angela B.
Customer did not leave a comment.Christopher L.
He was incredibleKaren M.
Customer did not leave a comment.Charles V.
Customer did not leave a comment.Theresa M.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Zachary J.
Customer did not leave a comment.Bryan M.
Really struggled to find the location of the store while using Waze. No visible sign to mark the location.DOUGLAS S.
Drop off location was also changedTimothy B.
My comments do not apply to the pick up or drop off location. Both of these location were very good. The phone number for my original drop off location was disconnected. I had to call Uhaul for a second drop off locationRichard M.
Customer did not leave a comment.Christopher V.
Customer did not leave a comment.Steve W.
I think as a company you need to update your policy on the posted speed limits set for your trailers. With highway speeds set to 70 MPH and you have your trailers set to 55 I felt like I was going to get run over or crashed into from behind at such a slow speed. So no I would not rent from UHAUL again. It did not feel safe at that speed while all were maintaining the posted speed limit of 65-70 on the freeway.Bob S.
Customer did not leave a comment.David M.
To far from my house and UHaul didn't allow enough miles to drive to the truck pick up shop, drive it home to Bluffton and drive it to Jacksonville. Didn't allow for the 22 milesSalvatore Z.
We kept getting delayed with our closing date on the new house. And as luck would have it we already loaded the Uhaul down. We were able to move the return date several times and that really saved us. Thanks for working with us. Much appreciated.Brandon H.
Customer did not leave a comment.Hailey G.
Customer did not leave a comment.bert B.
Customer did not leave a comment.Donald O.
1st appointment was NUTS ... I was told take whatever you want! after 5 mins and the owner completely being a jackass I left. Called corp. and was sent to Hardeeville Small Eng. Great guy and fast hook up. Thanks.Scott W.
All goodWilmer A.
Customer did not leave a comment.John P.
Customer did not leave a comment.Steen J.
Fair amount of inventory available at this location (trucks, trailers, and car haulers). Only vendor within 25 miles of my residence that is still accepting drop-offs of trailers or car haulers. Had to drive to 3 different U-haul locations more than 20 miles apart before finding a place that was still accepting drop-offs of car haulers. U-haul corporate office (called toll free number multiple times) and 2 local vendors were not on the same page as to the local vendor's current policy of not accepting car hauler drop-offs.TIMOTHY M.
Good location but 30 miles awayDAVID F.
See aboveforte R.
Charged me wrong drop off fee. Uhaul sent me drop destination which last time refused drop off saying she has too many and why would u haul send me here. Well uhaul did again by sending me to 159 s Green in Ridgeland. I dont feel I owe you $3.27 for u haul's constant error. Why would I drive 40 miles to and from a location then get yelled at by the store owner?SUSAN T.
Was very disappointed that there were not any local drop-offs that were taking trailers even though we have 3 or 4 locations within a couple mile radius. Had to go to a location an hour away round trip and it was after hours. We lucked out and the owner was there and was very helpful and pleasant to work with.COLLEEN B.
Not open on Monday? I wasn't notified of this until the day before. The pick up by smart phone system is not easy to use. It was difficult to navigate because it didn't explain clearly how I could correct the error message.Terrance L.
This location was great. However we went to uhaul bluffton self storage first and they turned us away. This was a very difficult time with a truck and trailer (both) to be turned away!!DAVID C.
Customer did not leave a comment.Norman B.
Close your North east locations! The worst experience I have ever had! And I used Uhaul years ago and it was fine!! This was horrible I had a reservation for a moving truck only to be told last minute there was no chance of getting one in NJ!!! I was going to be driving 18 hours to move and was told Id have to travel to NY or PA to get my truck!!! Luckily Penske came thru for me! Then I needed a trailor ..the night before I was getting it IM told there were None in NJ anywhere! I had to travel 5 hours round trip and was told It was first come first serve basis to pick it up and it was filthy !!! I had a receipt from Uhaul Web Site which totaled $308 dollars And was charged $428 upon pick up! When I asked the Guy why so much and showed him my receipt he told me that was only an estimate and when the destination is added it increases the charge ! The destination was put in when I made the reservation!!! HORRIBLE doesn't even touch what a night mare this whole ordeal was!!! Uhaul made what should have been a happy and memorable experience a living hell!!! I am a Realtor I will make sure to tell all my clients DO Not Use UHAUL....VINCENT M.
Customer did not leave a comment.DAVID O.
Clean, safe area. Great for dropping off on a Sunday.susan T.
Can not think of a thing. Rented a truck 26' a few weeks ago for moving in HHI, SC. Things were great at both locations helpful and accommodating. Good job Uhaul!Mark B.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Curtis A.
Customer did not leave a comment.EMERY-SHEA B.
Customer did not leave a comment.kathleen F.
Customer did not leave a comment.kathleen F.
Customer did not leave a comment.Natalie L.
My only interaction was for the person to say ".why do they keep sending me this shit - I don't have any more room"?James B.
Customer did not leave a comment.JUDY F.
Customer did not leave a comment.Sarah B.
Chains, straps and hook system wasn't put on correctly or safely after I specifically stated that I have never put them on before and needed it done correctly due to the very long 1,800 mile trip. Less than 2 hours down the road, chains loose or broken and the straps where put on incorrectly. Called U-Haul Roadside Assistance while in Tupelo, MS and the Representative was located in Phoenix, AZ. She was very helpful and after a long wait my vehicle was finally ready. I made it to my destination. While turning in the Truck and Tow we realized that the chain was broken again and one of the straps was still loose. Thank those who assisted me along the way. Ensure that all employee's are trained on how to hook up towing and make sure that they tell customers HOW to do it correctly.Terry M.