Hardesty Printing of Rochester
(U-Haul Neighborhood Dealer)

126 reviews

1218 N State Rd 25   Rochester, IN 46975

(574) 223-4302

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Contact Us

(574) 223-4302

1218 N State Rd 25
Rochester, IN 46975

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

I had no issues. Staff was courteous and helpful. Small operation but was perfect for me. No waiting at all.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn D. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

The ladies that work there are knowledgeable, very helpful and friendly. Awesome people, would totally recommend this place.

LORETTA C. 
Rating:
5.0

Very pleasant people.

LORETTA C. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn D. 
Rating:
1.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

Harry P. 
Rating:
5.0

Customer did not leave a comment.

Jeannie S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

Macy E. 
Rating:
5.0

I think this location is fine just the way it is.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Jaimie S. 
Rating:
4.0

Customer did not leave a comment.

Ansam S. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Keep up the good work

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

I don't think you can do anything for this location it is perfect just the way it is

Anthony A. 
Rating:
5.0

This location is excellent I wouldn't change anything thank you

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

I don't think there's anything you can do at this location people are very friendly & helpful. The vehicle I rented appeared to be properly maintained and in perfect running order

Anthony A. 
Rating:
5.0

Great staff helped me in a pinch lol I would definitely recommend

CODY B. 
Rating:
5.0

very helpfu lexplained everything except drop off fee when theres no personal there to receive it.. we shouldnt have been charged 20$ for and deserve refund .

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Bradford S. 
Rating:
5.0

it was a good deal and conveniient

Ronald C. 
Rating:
5.0

I would not recommend Knox and Winamac locations. I am not sure the operators there want to rent anything. Winamac would not cooperate and at Knox no one showed up to give keys to the truck and there was no lock box!

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Landon N. 
Rating:
5.0

Staff was excellent and truck was new and clean. PERFECT experience. Thank you!

Eli P. 
Rating:
5.0

Customer did not leave a comment.

DON F. 
Rating:
5.0

None

Joshua G. 
Rating:
4.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Great customer service. Easy access.

Wendy J. 
Rating:
4.0

Customer did not leave a comment.

Gabriel Y. 
Rating:
5.0

No need to improve. Top notch location for sure!

KERRI M. 
Rating:
1.0

This was literally the worst experience I've ever had with customer service in my entire life, Randy Hardesty (the owner) is the one I was dealing with directly because I was told a rental rate and that it was subject to change if I put extra miles on it FINE, so I used the truck for less than a day and only put the amount of miles on it I said originally as I had a picture of the before and after of the miles and gas gauge just in case something like this happened. So I get charged $124 which I should've only been charged $84 so I called and Randy said I was wrong until I told him I took pictured of the gauges before and after then suddenly his whole tune changed and it was "let's get this figured out & I will call you back", fast forward 2 days and now not only has he not gotten back with me regarding being over charged but the charged my account another $35!!! At this point I'm annoyed so I call and ask why he never got back with me and why they would charge my account yet again! He immediately started getting extremely rude with me and when I got rude back he started cursing at me!!! I would never ever recommend anyone go to him and he ruined it for me with Uhaul forever..I will never be treated that way again. Not to mention if you're reading this get a Budget Truck they're half the price and have excellent customer service! Rant over thank you for coming to my Ted Talk. :)

Shaylie L. 
Rating:
5.0

Customer did not leave a comment.

DINAH A. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Thank you Hardesty! Everything worked out perfectly! The truck was well appreciated, as was your service!

TYLER B. 
Rating:
3.0

When I rented the u-haul trailer I ask the attendant if I could just pay another $20.00 for another day if I didn't get it back by 8am the next morning. She said yes. Then the next morning she called my phone around 10:00am and was very rude, saying she had that trailer rented out and that she told me that when I rented it. She DID NOT tell me that and so now I guess u-haul is charging me a $20.00 fee for the first day & I now have another pending charge on my bank account for $35.00 !!!!! I will not rent from them again. Why is the 2nd day $35.00 ? It should only be the same amount as the first day !!!!

LORA D. 
Rating:
4.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

dalynda W. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

First time using the mobile pickup and I loved it!

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
4.0

I had a terrible experience in the renting process. Absolutely awful! I reserved my rental for 8 am. I was notified with less than 24 hours notice that my rental would not be available but I could get my truck at a neighboring town at 3:00 pm. I was told that was the earliest they could do when we could not move that late. I was told they could upgrade me to a bigger truck at no extra cost at a town a little further away, which I was fine with and was a great deal! I was told to look for a confirmation email. 4 hours go by and I reach back out to uhaul to confirm but come to find out that this truck fell through yet I was not notified! I had to call to find out. They sent me to another town further south for pick up at 10:00 am. The next morning I received a confirmation email stating my truck would be ready for pickup in the town I was moving from!!! So much confusion! I called uhaul again and spoke with April- who was very rude when all I requested was an email with the updated address for pickup that she confirmed over the phone. Guess what I never got? Yep, the confirmation email. However, Hardesty Printing in Rochester was very friendly. This review is not for them. It's for corporate uhaul. You guys had no continuity, no communication and were RUDE and had no follow through. If you speak with Ned, he's very helpful but everyone else who helped me sucked.

Taylor W. 
Rating:
3.0

Customer did not leave a comment.

roger W. 
Rating:
4.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
3.0

When you reserve a pick up location make sure you actually have a truck in that location! Despicable!

mark D. 
Rating:
4.0

Everything went smooth. ...Thank You.

Carol R. 
Rating:
3.0

Personnel at Hardesty Printing need instruction on hooking up the trailer hitch. I was unfamiliar with the U-Haul trailer hitch, so relied on the U-Haul personnel to secure the trailer to my hitch. After driving about 8 miles (at low speeds), I pulled into a parking lot in Rochester and the trailer hitch jumped off the ball on my hitch. Fortunately, I was at very low speed, so no damage. But at highway speeds, serious problem would have happened. Personnel at Hardesty need instruction for proper hook-up; she did not screw down the locking nut mechanism sufficiently.

Gerard T. 
Rating:
5.0

Customer did not leave a comment.

WYNFIELD C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

arthur H. 
Rating:
4.0

Customer did not leave a comment.

Wilber R. 
Rating:
5.0

Very pleased with the service

charles C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
2.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The customer service was wonderful! I didn't have anything that needed to be improvement.

Lynn U. 
Rating:
5.0

Customer did not leave a comment.

WYNFIELD C. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Definitely helped me out of a jam ,, car had broke down and I rented a car dolly from a U-Haul location close by.. being able to return the dolly to a location close to home was really convenient.. I want to say thanks for all the help...

charles C. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
4.0

Wet nice lady!

HELEN S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Very friendly service!

David E. 
Rating:
5.0

Customer service was excellent!!! Woukd use this location again!!

emily K. 
Rating:
1.0

I returned the van with a quarter of tank of gas and they said it was an1/8 full then charged me 57 extra dollars. This occurred three days after I turned it in. They were rude on the phone. Will not recommend or use U-Haul again

James P. 
Rating:
5.0

Customer did not leave a comment.

WYNFIELD C. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

juan S. 
Rating:
4.0

Customer did not leave a comment.

Martha K. 
Rating:
4.0

Very professional and friendly staff and the equipment was in good shape.

mike T. 
Rating:
3.0

Customer did not leave a comment.

Rosanna M. 
Rating:
5.0

Customer did not leave a comment.

RICK G. 
Rating:
5.0

Very satisfied

larry J. 
Rating:
5.0

Customer did not leave a comment.

Gail O. 
Rating:
5.0

No concerns for me. Thank you for the good service.

Rich T. 
Rating:
5.0

HELP TO HOOK UP EQUIPMENT

HARRY H. 
Rating:
5.0

Very accommodating.

RICH R. 
Rating:
5.0

Customer did not leave a comment.

WYNFIELD C. 
Rating:
3.0

Include free loading and unloading

christopher L. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

WYNFIELD C. 
Rating:
5.0

Overall , everything was great! Thanks for having this service.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

WYNFIELD C. 
Rating:
5.0

Customer did not leave a comment.

ray W. 
Rating:
5.0

Customer did not leave a comment.

WYNFIELD C. 
Rating:
5.0

Other Uhaul centers pull equipment from this site. Hard to rent the correct truck for the job.

DAVE R. 
Rating:
4.0

Customer did not leave a comment.

roger W. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL D. 
Rating:
5.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

george S. 
No reviews have been submitted for this location.

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