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William K
Customer Reviews for Hardin Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
HARDIN RENTAL is so pleasant to do business with it was a great experience. Thank tou team Hardin!!!!
Dwayne PThe place I rented from was awesome, can’t say as much for the U-Haul corporate headquarters that have called me both times I rented the trailer. First time they called and asked if I return the trailer 7 hours after I returned it with an attitude Second time I rented it once again the place I rented from was awesome but got the call from the corporate henchman asking me if I had returned the trailer at 11:30 am when I rented the trailer the day before at 4:30 pm. The trailer rental was for 24 hrs but the corporate guy who called me assured me it was supposed to be back at 11:00 am, I told him I had it till 4:30 but he just kept saying I didn’t. Once again I returned the trailer when I was done approximately 5 hrs early, U-Haul needs to get their paperwork in order and call the rental place to see if the trailer was returned and stop harassing the renter.
Raymond pExcellent service
alexander kNothing. The process was simple and straightforward. Jim & Karen Hardin are wonderful and helped to make my rental experience seamless!!
PHILLIP SThe service was great and thank you
Mark TThere was some type of paint or tar on the ledge of the truck which got all over my furniture! Very upset and unhappy!
Maria Ocoukd it check in bad internet . and windshield wipers broke .
ALAN COnly positive. The truck was in perfect condition and performed as expected. The online check in and return 24/7 sharing is perfect for me.
MATTHEW NGreat experience. Friendly and helpful location. They set everything up with my trailer. Professional and fast. I highly recommend.
Douglas Ogreat experience
Vincent AGreat people to deal with. Very friendly and helpful!!
Joe MThe Hardins service station is the best customer service I have ever gotten with UHaul, I would absolutely recommend them and I will go back again
Kerry MGreat place and honored my reservation which is not always the case with Uhaul. Very friendly and helpful owners.
Virginia AFriendly, professional service. Highly recommend!
daniel JAll went really good
Carlos JAnother great Uhaul experience. Great products, well trained representatives, seemless pickup/drop-off process. Uhaul works.
Justin HThe guy running the facility was fantastic very nice and kind
Luigi LAmazing customer service and personable staff!
DOMENIC DJim Hardin & his staff (Karen) were great. Made the process simple. Jim marked X's on the truck where it was previously damaged.
robert sGreat experience Very helpful
Keith BI rented a van that had 964 miles on it upon pickup. When returning it the odometer read 1009 miles which is 45 miles. Upon checkout we were told we put 73 miles on the van and were charged for it. When I called we were told it had 936 miles on pickup. A total scam.
Carol VNothing to improve on. Great service all around. Thank you.
joseph hPick up location was above excellent.
David VMy reservation was changed last-minute from a closer, more convenient location. To Hardin. Which was a 1 1/2 hour drive one way just to pick up the truck. Which wasn't the truck I asked for. Then they did not have the hand truck I asked for. I had to make 2 trips because again. I did not have the truck that I asked for. This was a very bad experience. And I rent from Uhual alot.
CLARKSON AIt's not about the location, it's the uhaul website that is terrible. I reserved a truck and carrier and qqas charged twice for the carrier and g ot no helps at the mine hill location to cancel the reservation. Then my perffered pickup drop off locations were changed.no biggy, the worst was having to pickupcarrier at sussex.
Angel OAlthough the facility met with my satisfaction, the experience of dealing with UHaul's personnel in getting the release to take the vehicle took over 50 minutes and was ridiculously difficult. I am very dissatisfied with UHaul!
Jacqueline MIt was frustrating that the location changed to this location. The change was a large reason why I went over the mileage allowed and was charged an extra amount on return.
Jeff CI was very pleased with Hardin Services.They are very personable and friendly people.If I need a rental again, these are the people I would call.
Steven PVery professional and great service. Also very courteous.
Mikael MWas very helpful and courteous. Thank you so much.
James DI have no complaints about their service at all. Fast and friendly. Also followed Corona safety very well
Salvatore LEven with the current situation in the world now they were courteous and prompt.
SCOTT FNice and friendly staff A+ service
Ryan WI had to wait over an hour before I recieved my Van Rental because no one there knew how to sign me in . The woman was out sick that knew what to do. I think some kind of credit should go back into my account.
Michael VI have used this location before they are excellent
Kevin KThe owner of that location whose name is Jim was a total amazing person. He is a old school gentlemen. He was helpful and every step of the process.
Javier RI had already dropped my trailer off at a uhaul location and that drop off went well. Then the system texted me to remind me to return my trailer to a different location. I called to let them know it had already been returned. Was told there may be a couple hundred in fines. Cancelled my day commitments to spend even more time dealing with this only to be ultimately told i would not be charged. Gee thanks. The trailer itself worked great. Every part of ordering and returning it was a real pain in the butt.
Timothy KThe personnel were lovely!
Sharon WWhen I picked up the Cargo Van, it was very dirty and dusty inside the driver's seat and the back of the van. Before I used the van, vacuumed seats and floor in front as well as the back of the van. And, when I finished using it, I vacuumed the van all out before returning it. Everything else was ok!
Margaret KIf the rental is returned much earlier then planned some money should be returned.
Karl BNot much
JOHN HCan could have used a sweeping out, but other than that it was great.
Michael HI requested Newton pick up but had to use above location. I was not allowed to return to Newton without a fee. I think when you change location should be allowed to return to original pick up spot without fees. I had an extra 40 min travel time one way. Plus obviously extra travel time.
Deborah SIt was great. Don't change a thing
mark hThe staff was excellent and VERY friendly. We did not have a problem with the rental place but a problem with the truck itself. We were told that it was a new truck, It looked new and drove great. We loaded the truck during the day, had a storm come through at night and when we unloaded the truck some of our boxes, mattress and box spring were wet. Had to be a leak in the roof because the boxes that were wet were in the middle of the truck.
Jeffrey PThank you very good service
CARLOS M