Customer Reviews for Hardin Services
(U-Haul Neighborhood Dealer)

227 reviews

18 Clove Ave   Sussex, NJ 07461
(Rt 23 N)

(973) 702-7103

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(973) 702-7103

18 Clove Ave
Sussex, NJ 07461
(Rt 23 N)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Another great Uhaul experience. Great products, well trained representatives, seemless pickup/drop-off process. Uhaul works.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

The guy running the facility was fantastic very nice and kind

Luigi L. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Amazing customer service and personable staff!

DOMENIC D. 
Rating:
5.0

Jim Hardin & his staff (Karen) were great. Made the process simple. Jim marked X's on the truck where it was previously damaged.

robert S. 
Rating:
5.0

Great experience Very helpful

Keith B. 
Rating:
2.0

I rented a van that had 964 miles on it upon pickup. When returning it the odometer read 1009 miles which is 45 miles. Upon checkout we were told we put 73 miles on the van and were charged for it. When I called we were told it had 936 miles on pickup. A total scam.

Carol V. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Nothing to improve on. Great service all around. Thank you.

joseph H. 
Rating:
3.0

Customer did not leave a comment.

Marie M. 
Rating:
3.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Pick up location was above excellent.

David V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ Q. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

My reservation was changed last-minute from a closer, more convenient location. To Hardin. Which was a 1 1/2 hour drive one way just to pick up the truck. Which wasn't the truck I asked for. Then they did not have the hand truck I asked for. I had to make 2 trips because again. I did not have the truck that I asked for. This was a very bad experience. And I rent from Uhual alot.

CLARKSON A. 
Rating:
3.0

It's not about the location, it's the uhaul website that is terrible. I reserved a truck and carrier and qqas charged twice for the carrier and g ot no helps at the mine hill location to cancel the reservation. Then my perffered pickup drop off locations were changed.no biggy, the worst was having to pickupcarrier at sussex.

Angel O. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
4.0

Although the facility met with my satisfaction, the experience of dealing with UHaul's personnel in getting the release to take the vehicle took over 50 minutes and was ridiculously difficult.  I am very dissatisfied with UHaul!

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Hali D. 
Rating:
3.0

It was frustrating that the location changed to this location. The change was a large reason why I went over the mileage allowed and was charged an extra amount on return.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
3.0

Customer did not leave a comment.

lawrence P. 
Rating:
5.0

Customer did not leave a comment.

JUSTINCHARLES N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
4.0

Customer did not leave a comment.

Ericka F. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

I was very pleased with Hardin Services.They are very personable and friendly people.If I need a rental again, these are the people I would call.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

frank L. 
Rating:
3.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Very professional and great service. Also very courteous.

Mikael M. 
Rating:
5.0

Was very helpful and courteous. Thank you so much.

James D. 
Rating:
5.0

I have no complaints about their service at all. Fast and friendly. Also followed Corona safety very well

Salvatore L. 
Rating:
5.0

Even with the current situation in the world now they were courteous and prompt.

SCOTT F. 
Rating:
5.0

Nice and friendly staff A+ service

Ryan W. 
Rating:
1.0

I had to wait over an hour before I recieved my Van Rental because no one there knew how to sign me in . The woman was out sick that knew what to do. I think some kind of credit should go back into my account.

Michael V. 
Rating:
5.0

I have used this location before they are excellent

Kevin K. 
Rating:
5.0

The owner of that location whose name is Jim was a total amazing person. He is a old school gentlemen. He was helpful and every step of the process.

Javier R. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

laszlo S. 
Rating:
5.0

Customer did not leave a comment.

Ross J. 
Rating:
3.0

I had already dropped my trailer off at a uhaul location and that drop off went well. Then the system texted me to remind me to return my trailer to a different location. I called to let them know it had already been returned. Was told there may be a couple hundred in fines. Cancelled my day commitments to spend even more time dealing with this only to be ultimately told i would not be charged. Gee thanks. The trailer itself worked great. Every part of ordering and returning it was a real pain in the butt.

Timothy K. 
Rating:
4.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

Customer did not leave a comment.

Ann G. 
Rating:
5.0

The personnel were lovely!

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

HOLLY H. 
Rating:
5.0

When I picked up the Cargo Van, it was very dirty and dusty inside the driver's seat and the back of the van. Before I used the van, vacuumed seats and floor in front as well as the back of the van. And, when I finished using it, I vacuumed the van all out before returning it. Everything else was ok!

Margaret K. 
Rating:
3.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

If the rental is returned much earlier then planned some money should be returned.

Karl B. 
Rating:
5.0

Not much

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Can could have used a sweeping out, but other than that it was great.

Michael H. 
Rating:
5.0

I requested Newton pick up but had to use above location. I was not allowed to return to Newton without a fee. I think when you change location should be allowed to return to original pick up spot without fees. I had an extra 40 min travel time one way. Plus obviously extra travel time.

Deborah S. 
Rating:
5.0

It was great. Don't change a thing

mark H. 
Rating:
5.0

The staff was excellent and VERY friendly. We did not have a problem with the rental place but a problem with the truck itself. We were told that it was a new truck, It looked new and drove great. We loaded the truck during the day, had a storm come through at night and when we unloaded the truck some of our boxes, mattress and box spring were wet. Had to be a leak in the roof because the boxes that were wet were in the middle of the truck.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

Thank you very good service

CARLOS M. 
Rating:
5.0

Truck was dirty inside the cab. Took almost 2 1/2 hrs to finally be able to get the truck due to misinformation from U-Haul. Was late picking up my things from my exhusbands house and ended up with police being called. Spent from 8:30 am till after 11 am to finally get into the truck and wasted time downloading the U-Haul app on my phone which ended up not working at all!!!! Extremely disappointed in U-Haul!!!!!

stacy T. 
Rating:
5.0

If you're in a rush, don't like great customer service and hate attention to detail.... don't go here. The only thing missing there is an old, long eared hound dog laying in the middle of the office. They are Great Folks!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Caryl F. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
2.0

Was called and told I had to wait for person to come in because she was the only one to do contracts. No problem..I was at work anyway up the road. Once person got there, I received 5 phone calls rushing me to get there...(about 15 min). I rented a trailer the week before from another place in the area and they were great.

WILLIAM W. 
Rating:
3.0

They had everything hooked and ready to go, but the equipment on the tow trailer was hard to use, there was garbage in the cab of the truck, and I had to drive fifty minutes to pick it up (there are many uhaul sites close to me).

Rhonda V. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert e S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Best U Haul vendor ever. The Hardin family represents the best of your dealer network. Friendly, kind and extremely helpful.

Marjorie H. 
Rating:
5.0

Super sweet helper!

FAITH Z. 
Rating:
2.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Very nice people??

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Charlie P. 
Rating:
3.0

Picked up the truck durimg the day. At night when I put the headlights on they were pointed up on the air making the the last 500 miles of the drive very difficult.

WILLIAM R. 
Rating:
5.0

A very convenient and easy to access drop off location for us.

sue N. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Everything great. Very considerate to my needs. Can't thank them enough...

WILLIAM T. 
Rating:
4.0

$19.95 my ass. Ended up costing me $150 for mileage. The $19.95 is for 25 miles. What a joke............

RAY E. 
Rating:
3.0

when i made the reservation I ordered pads and a furniture dolly neither were available because the location has no to rent. To be clear they not already rented - there were none to rent. this is not the locations fault - uhaul should know this.

Steve A. 
Rating:
4.0

Hard to believe that I reserved a trailer 3weeks in advance then had to drive an hour to pick it up. There are plenty of dealers and service centers closer where a trailer should have been available

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Joanna C. 
Rating:
5.0

Customer did not leave a comment.

Dana C. 
Rating:
5.0

Customer did not leave a comment.

ALI S. 
Rating:
5.0

Customer did not leave a comment.

frank L. 
Rating:
5.0

Excellent service, Friendly and professional. Will be using Hardin Services for all of my future rentals.

francesca Q. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

They double charge for gas here. I went above and beyond by FILLING the tank. They charged me 40 bucks for fuel anyway.

Russell V. 
Rating:
1.0

Gas was at 3/4 when veh was picked up gauge was at 3/4 when truck was dropped off I was told I returned veh with only 11/16 of a tank you must be kidding on top of this I was told to return the truck to a different location than what the contract said I guess this was all because the network was down when I rented the truck and had to wait 2 hours for this nightmare I guess I'll rent elsewhere in the future

mark L. 
Rating:
2.0

I was very disappointed that I had reserved to pick up a truck on Rte 94 in Hamburg on Sunday afternoon. I received a phone call at 8:30 am on Sunday morning telling me I needed to pick up the rental by 9:45 because manager stated she was not working all day. Went to pick up truck and found the office closed in Hamburg. When called the manager back she states oh we're not in Hamburg we're in Sussex. How ridiculous that I was not notified of these changes. Very unprofessional.

Maryanne M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
No reviews have been submitted for this location.

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