Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was frustrating that the location changed to this location. The change was a large reason why I went over the mileage allowed and was charged an extra amount on return.
I was very pleased with Hardin Services.They are very personable and friendly people.If I need a rental again, these are the people I would call.
Very professional and great service. Also very courteous.
Was very helpful and courteous. Thank you so much.
I have no complaints about their service at all. Fast and friendly. Also followed Corona safety very well
Even with the current situation in the world now they were courteous and prompt.
Nice and friendly staff A+ service
I had to wait over an hour before I recieved my Van Rental because no one there knew how to sign me in . The woman was out sick that knew what to do. I think some kind of credit should go back into my account.
I have used this location before they are excellent
The owner of that location whose name is Jim was a total amazing person. He is a old school gentlemen. He was helpful and every step of the process.
I had already dropped my trailer off at a uhaul location and that drop off went well. Then the system texted me to remind me to return my trailer to a different location. I called to let them know it had already been returned. Was told there may be a couple hundred in fines. Cancelled my day commitments to spend even more time dealing with this only to be ultimately told i would not be charged. Gee thanks. The trailer itself worked great. Every part of ordering and returning it was a real pain in the butt.
The personnel were lovely!
When I picked up the Cargo Van, it was very dirty and dusty inside the driver's seat and the back of the van. Before I used the van, vacuumed seats and floor in front as well as the back of the van. And, when I finished using it, I vacuumed the van all out before returning it. Everything else was ok!
If the rental is returned much earlier then planned some money should be returned.
Not much
Can could have used a sweeping out, but other than that it was great.
I requested Newton pick up but had to use above location. I was not allowed to return to Newton without a fee. I think when you change location should be allowed to return to original pick up spot without fees. I had an extra 40 min travel time one way. Plus obviously extra travel time.
It was great. Don't change a thing
The staff was excellent and VERY friendly. We did not have a problem with the rental place but a problem with the truck itself. We were told that it was a new truck, It looked new and drove great. We loaded the truck during the day, had a storm come through at night and when we unloaded the truck some of our boxes, mattress and box spring were wet. Had to be a leak in the roof because the boxes that were wet were in the middle of the truck.
Thank you very good service
Truck was dirty inside the cab. Took almost 2 1/2 hrs to finally be able to get the truck due to misinformation from U-Haul. Was late picking up my things from my exhusbands house and ended up with police being called. Spent from 8:30 am till after 11 am to finally get into the truck and wasted time downloading the U-Haul app on my phone which ended up not working at all!!!! Extremely disappointed in U-Haul!!!!!
If you're in a rush, don't like great customer service and hate attention to detail.... don't go here. The only thing missing there is an old, long eared hound dog laying in the middle of the office. They are Great Folks!
Was called and told I had to wait for person to come in because she was the only one to do contracts. No problem..I was at work anyway up the road. Once person got there, I received 5 phone calls rushing me to get there...(about 15 min). I rented a trailer the week before from another place in the area and they were great.
They had everything hooked and ready to go, but the equipment on the tow trailer was hard to use, there was garbage in the cab of the truck, and I had to drive fifty minutes to pick it up (there are many uhaul sites close to me).
Best U Haul vendor ever. The Hardin family represents the best of your dealer network. Friendly, kind and extremely helpful.
Super sweet helper!
Very nice people??
Picked up the truck durimg the day. At night when I put the headlights on they were pointed up on the air making the the last 500 miles of the drive very difficult.
A very convenient and easy to access drop off location for us.
Everything great. Very considerate to my needs. Can't thank them enough...
$19.95 my ass. Ended up costing me $150 for mileage. The $19.95 is for 25 miles. What a joke............
when i made the reservation I ordered pads and a furniture dolly neither were available because the location has no to rent. To be clear they not already rented - there were none to rent. this is not the locations fault - uhaul should know this.
Hard to believe that I reserved a trailer 3weeks in advance then had to drive an hour to pick it up. There are plenty of dealers and service centers closer where a trailer should have been available
Excellent service, Friendly and professional. Will be using Hardin Services for all of my future rentals.
They double charge for gas here. I went above and beyond by FILLING the tank. They charged me 40 bucks for fuel anyway.
Gas was at 3/4 when veh was picked up gauge was at 3/4 when truck was dropped off I was told I returned veh with only 11/16 of a tank you must be kidding on top of this I was told to return the truck to a different location than what the contract said I guess this was all because the network was down when I rented the truck and had to wait 2 hours for this nightmare I guess I'll rent elsewhere in the future
I was very disappointed that I had reserved to pick up a truck on Rte 94 in Hamburg on Sunday afternoon. I received a phone call at 8:30 am on Sunday morning telling me I needed to pick up the rental by 9:45 because manager stated she was not working all day. Went to pick up truck and found the office closed in Hamburg. When called the manager back she states oh we're not in Hamburg we're in Sussex. How ridiculous that I was not notified of these changes. Very unprofessional.
Very disappointed in U-Haul, had ir previously rented for 9-21-16 and only because I called, I was told they took my rental and gave it to someone else. POOR SERVICE, we desperately and are now scrambling to find something for a 3 day rental, U-Haul SUCKS
Locating a closer location to home starting point. Staff was very helpful at Haul & at the pick up site. Nice jo!
This place was amazing. They were extremely friendly. I had my 2 year old son with me and the owner Jim entertained him with toy tractors and showing him old trucks. Awesome family owned operation that I highly recommend
The gentleman was wonderful!
The truck was waiting and ready for me as discussed with the agent. It was a very easy and pleasant experience. I would definately use this location again in the future.
Excellent customer service at this location. Would certainly revisit again.
Any way of offering a ramp for that size truck?
Have dealt with Hardin before and the service has been excellent. Very helpful!
