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Richard W.
Customer Reviews for Harlem & Addison Tire & Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was in and out in a timely manner. Very friendly, and a welcoming atmosphere.
JAIME G.O.K.
anthony A.The website has deceptive advertising. I choose the 10' moving truck at $19.99/day and $0.79/mile. I was charged $1.49/mile. I was also charged $14 for SafeMove that I did not opt for. I want my money back for overcharge. The response from U-Haul will determine my future use and recommendation of U-Haul.
Karen L.I chose this particular location specifically for the good reviews. Andy and Roy were helpful, friendly, and a pleasure to work with. This was my first time driving a van. I totally loved using the U-Haul phone app. Van was clean and well-maintained. Would use them again.
Amy L.Very nice management
Dan S.Literally tried to over charge me for mileage and have no real drop box that's super noticeable. Also overcharged me for the gas. This was terrible. Even though I returned the gas at the right level.
Tavische M.Good place to rent a truck and the person working there was very friendly and helpful.
Jorge R.This owner was the only good thing about this Uhaul experience. I would recommend this location only and not uhaul as a whole.
JOHN S.Andy, the Uhaul agent, was on point for the entire process...most appreciated.
JAMES F.Nothing that I can think of, at the moment.
jose A.The office staff at the site was very friendly, but we did have to wait about 20 mins for assistance when we still had a reservation for a truck. The people in front of us did not so the took awhile to be checked in. When it was our turn since I did the online reservation and check in it only took a few minutes. I would recommend asking if there is a line who has a reservation first before taking care of the walk-ins.
Jason J.A/c not blowing the coldest, but it's sufficient.
Luis O.When I arrived, they didn't have my truck that I had reserved weeks in advance. The pick up location was in poor condition. The furniture pads I reserved were disgusting. 45 min later, when I finally got a truck (not the one I reserved, but at least it was something...) they inaccurately recorded the gas in the tank, so when i returned it WELL above what was actually in the tank... I was charged additional money for the "gas I failed to pay for," simply because they failed to accurately record the gas mileage.
Hannah K.They over charged me on miles I know I didn't drive the truck for more then 200 miles and that's what they are charging me for
passion J.I was charged to much
Marlena I.Change nothing, Sll the employees were very friendly and courteous, unbelievably great!
Patrick K.My rental did not include a dolly or pads yet I was charged for them and did not get a refund.
Lissa S.The app sucks !!! Kept on crashing and I had to restart it a multiple of times
Adam R.I was charged falsely for having the rental for 2 extra days than I've had it
Giovanni E.When you need to switch locations for pickup, and the opening hours of the two locations are different, please let the renter know when they'll be able to pick up the truck - the time we originally signed up for (7am), or the time the new location opens (8am)?
Erika T.Andy is the best.
Maria M.Very good customer service and very respectful staff.
Joseph D.A+ Customer Service
Daniel M.I was charged SafeMove fee without opting for it.
ORLANDO M.It would have been nice to receive an email notice regarding how to go about checking in before I arrived or having a dedicated help line to assist in that regard. Also having to take so many photos is tedious and time consuming. I lost an hour with pick up and return process.
Christopher C.I don't usually give a review but I'm giving this location an exemption especially with the guy who we talked with. I love renting uhaul truck every time we need to. This old guy, seems the manager or owner or whatever he is there, sooo rude, unapproachable, and so hard to deal with. Just simple questions, and he answered us back with unprofessional attitude. Beware of this location and avoid it as much as possible!
Mirasol M.I was charged 4 miles more than I drove it's a dollar/mile+tax. I took a picture of an odometer before and after rental. One can say It not a lot but its unfair practice.
Piotr P.Very nice customer service !! Owner very family oriented
Maria O.Friendly, quick, vehicle is in great condition,
FRANCISCO L.Andy at Harlem and Addison Uhaul was extra helpful and kind. With the help of his employees, service was quick and I was off the lot with my truck in minutes!
Michelle M.Great experience - Fast and simple, I was in and out within a couple minutes. Five Stars!
Steven B.The location not only overcharged us by 90 miles but also added the insurance which we never requested.
Ellia K.Amazing customer service. Go beyond. Thank you guys
Adam M.Absolutely nothing. The service was excellent.
Richard V.Location is ideal for that neighborhood. Except we didn't get what we ordered. We paid for a cart and furniture pads but they were never added to the van. We used mobile pickup so there was no one to help us out or review our equipment
Basem Z.I will not use uhaul ever again. I was confirmed to pick up a 15 ft truck at 7200 w addison at 9 am. The morning of you changed it to an hour away. That is not an acceptable way to run a business especially when I was guaranteed 2 days prior it would be there.. Thankfully the owner of 7200 w addison was great but I got stuck with your 26 ft truck that cost me a ton more in gas. Going forward I will tell anyone that asks to avoid uhaul and go with a competitor, you cost me to much money, lied about my pick up conformation and added stress to my move.
adam S.