Customer Reviews for Harlem & Addison Tire & Auto Inc
(U-Haul Neighborhood Dealer)

726 reviews

7200 W Addison St   Chicago, IL 60634
(at Harlem Ave)

(773) 625-5603

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 625-5603

7200 W Addison St
Chicago, IL 60634
(at Harlem Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marcin S. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Great experience - Fast and simple, I was in and out within a couple minutes. Five Stars!

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

The location not only overcharged us by 90 miles but also added the insurance which we never requested.

Ellia K. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Margarita P. 
Rating:
5.0

Amazing customer service. Go beyond. Thank you guys

Adam M. 
Rating:
4.0

Customer did not leave a comment.

IVAN G. 
Rating:
5.0

Absolutely nothing. The service was excellent.

Richard V. 
Rating:
3.0

Location is ideal for that neighborhood. Except we didn't get what we ordered. We paid for a cart and furniture pads but they were never added to the van. We used mobile pickup so there was no one to help us out or review our equipment

Basem Z. 
Rating:
5.0

I will not use uhaul ever again. I was confirmed to pick up a 15 ft truck at 7200 w addison at 9 am. The morning of you changed it to an hour away. That is not an acceptable way to run a business especially when I was guaranteed 2 days prior it would be there.. Thankfully the owner of 7200 w addison was great but I got stuck with your 26 ft truck that cost me a ton more in gas. Going forward I will tell anyone that asks to avoid uhaul and go with a competitor, you cost me to much money, lied about my pick up conformation and added stress to my move.

adam S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
2.0

The guy did not even get out of his chair. The cab was dirty with sunflower shells all over. Would not print out anything.

david P. 
Rating:
3.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Always have a great experience renting a trailer from this place.

Harry H. 
Rating:
5.0

Friendly, hassel free,

ALFRED W. 
Rating:
4.0

Customer did not leave a comment.

Shijuanna B. 
Rating:
5.0

Customer did not leave a comment.

Raul D. 
Rating:
5.0

Customer service was great and very knowledgeable about the size of truck that I needed for my move. Highly recommend Addison and Harlem U-Haul

Angelito R. 
Rating:
5.0

Customer did not leave a comment.

IVAN G. 
Rating:
5.0

Customer did not leave a comment.

Olena H. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
3.0

You guys did a terrible job communicating multiple times after the reservation was made. My order had to change three times and my location and truck size kept changing because of miscommunication on your part. Next time, please inform your customers that their U-Haul may not be available or cannot be guaranteed. I made my initial order two weeks before my move only two have it ruined twice with downsizing my truck and it made our move significantly harder. Do better and communicate.

Kevin R. 
Rating:
1.0

Customer did not leave a comment.

Selim C. 
Rating:
1.0

I am waiting for a call from Francisco to talk about how terrible my experience was and for a refund on my transport equipment as this was not working and there was no employee to help me get this setup or check if the equipment worked. This is unacceptable and I would imagine that he would have contacted me to go over my refund on this transport equipment.

Sean L. 
Rating:
5.0

N/A

Manuel A. 
Rating:
4.0

Customer did not leave a comment.

IVAN G. 
Rating:
5.0

The gentlemen at the front desk is sweet & nice, make it very easy for me to handle the return if they were closed.

Sandra L. 
Rating:
5.0

Owner is top notch. Honest forthright, and a shining example of professionalism.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Return there truck cleaned and we'll maintained.

romeo A. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

The guy who runs the office is such a hot stud.

Stevan L. 
Rating:
4.0

the car inside was very dirty. the cup holders could not be used because they just looked disgusting

ROBERT N. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Lynn E. 
Rating:
5.0

Customer did not leave a comment.

CHRIST D. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO S. 
Rating:
5.0

Got the job done. Thank you.

Freddy V. 
Rating:
3.0

We tried to pick up the rental through the online portal and it didn't allow us to pick up. We asked another customer and they suggested downloading the app and the process still took us 20min. Hold time was 40-50min

Lizcette P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
1.0

My truck was not ready at the location and the app time . Steve called me and said they will credit me 50 dol and will remove all the extra miles and fuel and sent me to others location 10 miles away.The regional Manager Steve lied to me !!! Doesn't wanna answer or text back... they made a hel of my day... had to drive extra 1 h to other location and back and that hour had to pay the crew that I have rent too... Got charged all the miles, fuel and all.. so insted of 19 dol they charged me $53.87 +9.03 +8.98 !!! This is a robbery!!!

Soko S. 
Rating:
5.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

TOMASZ K. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN N. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Everything was great

Elena S. 
Rating:
5.0

Customer did not leave a comment.

Boualem L. 
Rating:
5.0

You Have Always Kept Up With Customer Service & Helping With Size Of Truck. Over The Years, Our Company's Needs & Friends. For Me 8 Times Great Experiences; Thank You!!

walter L. 
Rating:
5.0

Everything worked out to my satisfaction!

Elena S. 
Rating:
5.0

Andy is an awesome guy to do business with.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

Nothing to improve. Very nice guy at this location. We're even renting from him again.

Harry H. 
Rating:
5.0

Everything was great except.....original order through Uhaul.com. Had an order that was multiple times changed threw Uhaul.com. Gave us calls and changed pickup locations and truck size. Went from a 20feet to getting a 15footer. Was not happy about that. But the pickup and drop off went great. It was smooth. Also your calling system was horrible!!!! Many times had dropped calls...on hold a very long time. Sometimes even 45mins. The calls for ordering a truck was answered right away. But when calling back about the order that was placed. “Forget about it!!! Wait time was forever!!”

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN N. 
Rating:
5.0

I made a reservation for 6 AM pick up. I was not sent the code for the lock box until 7:45 AM!!! If there is an alternative to U Haul, I will most likely use that next time I have the rent a van. It was very stressful. A group of workers waiting for my delivery had to stand around and wait for an hour and a half until I arrived. This was not the fault of the location I rented from.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Reserved a truck at 7320 belmont went and thry were closed no answer . Ended up going to addison and harlem great service super quick and took me in a minute notice would b goin to get a truck from there for now on

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Wonswaylia P. 
Rating:
5.0

Customer did not leave a comment.

barbara H. 
Rating:
4.0

Customer did not leave a comment.

VERA S. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

Cindia S. 
Rating:
5.0

Nothing excellent service.

Kimberly K. 
Rating:
5.0

Super fast check in. Great customer service too!

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Maria T. 
Rating:
5.0

Andy was very accommodating, and i was in and out fast and easy, definately going back and will recommend to friends.

Jay J. 
Rating:
5.0

Nothing. It was a great experience.

Ann B. 
Rating:
5.0

Customer did not leave a comment.

Trisha C. 
Rating:
5.0

Customer did not leave a comment.

Roman L. 
Rating:
5.0

Customer did not leave a comment.

Stanislaw S. 
Rating:
3.0

I do not like that i was charged for miles i thought i was oaying by they day

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

NOEL C. 
Rating:
2.0

The guy who does the rentals hides in the back. One of the mechanics had to go and get him. I waited 15 minutes. Not very good service.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Dave H. 
Rating:
3.0

Customer did not leave a comment.

Diana V. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Jaime T. 
Rating:
5.0

Customer did not leave a comment.

Miguel F. 
Rating:
4.0

Customer did not leave a comment.

Reed B. 
Rating:
5.0

Very friendly

Luis Manuel M. 
Rating:
5.0

Very easy and great attention

David F. 
Rating:
3.0

The people there weren't really helpful and just made it seem having to deal with Uhaul customers was a burden for thier mechanic shop. I usually don't go to 2nd party Uhaul dealers and that's why. Also no one was wearing face masks who worked there. They actually made jokes and laughed because I was wearing one. Just unprofessional!

David G. 
Rating:
5.0

The owner. Andy was so nice, helpful and kind. I would definitely recommend him and U-Haul.

Salina R. 
Rating:
4.0

It was convenient; however, the inside of the truck was filthy. Probably the dirtiest truck I've ever been in and definitely not sanitized.

Michael J. 
Rating:
2.0

This is my second experience with Uhaul and both times I have had the same problem! I reserved a 10' truck for Saturday at 9am. The reservation gave me a pick up address at 5801 W. MONTROSE AVE AND I called customer service just to make sure my reservations were fine, the young lady said yes. Saturday, 8/29, comes and my brother ubers it to go get the truck there at about 8:30am, the gentleman says there is no reservation and that he doesn't carry that size truck. My brother calls and tells me what happened and all I said to myself was "OMG, NOT AGAIN!!!" All of a sudden I get a call from a gentleman named Roy asking if I was still going to get the truck, I told him that my brother is there but they are saying we don't have a reservation...then I paused and asked Roy the address he is calling from and he stated they were at 7200 W. ADDISON. That location was completely out of our way. It was already past 9am and we were running behind, my brother worked that afternoon, my brother then ubered it to the Addison location and gets the truck and doesn't get to us till about 10am. I filed a complaint with CS and she too was able to verify that they failed to give me a call prior to the moving day. That made me even more frustrated! I told the rep that I deserve a discount because this has happened before and I did nothing but this time im pissed and I it wasn't fair to me. The rep took my info and said someonr will call me back. My brother is frustrated because we completely hit all types of congestion and risked my brothers time to get to work. We finally wrap up and notice that we had to turn the truck in by 3pm which we wouldn't make. My brother gets there, turns in the truck and we get slapped with a lovely bill of $123.38! I called customer service because I was unsure about the charges and she said it was the mileage. That's ridiculous, how about you provide me a discount for the stress and frustration you caused us and the unnecessary uber trips from one location to another! After all this I am unsure if I can recommend anyone at all. Next time I may just hire professional movers to avoid the chaos.

Isander R. 
Rating:
5.0

Customer did not leave a comment.

daniel K. 
Rating:
5.0

Pick was fast smooth and easy as well as drop off and the person was extremely helpful. This is the 2 nd time I've used this location for UHaul and I will continue to use and recommend.

Norma D. 
Rating:
5.0

Customer did not leave a comment.

Muzaffar J. 
Rating:
5.0

None of the workers at the repair center were wearing masks. However, they were friendly and speedy with both the check in and check out processes.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
No reviews have been submitted for this location.

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