Customer did not leave a comment.Harriet C.
Customer Reviews for Harned Tobacco Shack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOE O.
Great customer service. Very very helpful.Kelly B.
Customer did not leave a comment.NICOLE R.
Although this location was fine, our overall UHaul experience was horrific! We booked a "guaranteed" truck at one location online several days before our rental date, then received a call the day before our pickup notifying us that they didn't have a truck for us. When we inquired as to the fact that our rental was "guaranteed" (there were options to book a truck that was not guaranteed, but we did not do one of those) we were just told, "sorry, we can't control if the trucks are there." We were rebooked for a second location 25 miles away (again, "guaranteed, the truck is sitting on the lot", only to arrive when they opened the next morning to learn there was NOT a truck for us. After they made several phone calls, they found a truck another 30 miles away (now an hour from our originally booked location). Although we did receive a discount on our rental, there is absolutely no excuse for confirming a "guaranteed rental" and then making someone drive to not one, but two separate locations, ending up over an hour from our "confirmed" rental location. I would not recommend renting from UHaul, and especially DO NOT use their online reservation system. Guaranteed definitely does not mean you will have a truck.Steve C.
Customer did not leave a comment.KATELYN D.
Customer did not leave a comment.Sheila A.
Customer did not leave a comment.JOSEPH E.
This was the worst trailer that I have rented. The running lights where going on and out, the breaks on the trailer did not work, and the right blinker did not work. My truck was tested and it was not my electrical that was the issue. With it being the 3rd trailer that I rented within a month this was by far a horrible trailer and made for a horrible 12 hour trip.Chasity H.
Customer did not leave a comment.JOSEPH D.
Brandon was VERY helpful in the selection of the appropriate U-Haul truck. The truck was clean and just what we needed to move. I was impressed with Brandon's knowledge of U-Haul--and how he represented the business professionally from start to finish.WILLIAM E.
Trailer was covered in snow, waited long time to get things going with the paperwork, trailer wiring didn't hook up to my truck and terrible service!!!tyrone C.
Customer did not leave a comment.martha B.
Customer did not leave a comment.Alicia G.
Customer did not leave a comment.WILLIAM P.
It was greatRon B.
Customer did not leave a comment.Isaac N.
Customer did not leave a comment.bonny S.
Customer did not leave a comment.STEFFNAY P.
Customer did not leave a comment.Kenneth W.
Very respectful and polite.Joseph H.
dont tell the customer they can get money back if they return vehicle early or with lower miles that was wrongAlicia B.
This is a convenient location. It was my first time to use U-Haul. I was well pleased with the service and the trailer was ideal for my small moving job.Mitchell B.
This Review is definitely not for the Harned, KY site as they were very hospitable and accommodating unlike the rest of the U-Haul experience. Our trip started out arriving at the U-Haul dealer in Paducah, KY and was told their computers were down and they did not know when they would come back up or if our truck and car hauler would be available. From there we found the U-Haul process to be broken and most of your agents uncaring and not accommodating. We welcome the opportunity to use your competitors at any time.Clarence C.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.john W.
Customer did not leave a comment.JENNIFER B.
Customer did not leave a comment.Lakisha D.
I was impressed that this went so smoothly during a pandemic outbreak. The people were helpful and concerned about safety.leann B.
Customer did not leave a comment.Jim M.
No suggestions. Everything went as expected. Store owner was very helpful & friendly. I would definitely recommend & rent from here again.mike F.
Great people to deal with. Very pleased.Langley F.
Great people, very friendlyBrenda B.
Customer did not leave a comment.robert R.