Customer Reviews for Harpers Pawn
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nice people

Rating:

5.0

None needed. Josh was excellent to work with and everything went very smooth.

Rating:

3.0

Back of the truck needed to be swept out. People were great

Rating:

5.0

Bring vehicle to main entrance for customer and go over inspection.

Rating:

3.0

Still charged we for equipment that i rented but it was not available to get

Rating:

2.0

Have the equipment I reserved

Rating:

5.0

It was a great experience at this location. Very nice and helpful people!

Rating:

5.0

Lower cost!!! Way too expensive

Rating:

1.0

I asked for 3 days and 150 miles, was shown a screen that confirmed this. Paid $179 for what I thought was 3 days and 150 miles. When uhaul was returned I found out that the clerk had only gave me 1 day and 30 miles. Had to pay almost 300 dollars more to be able to clear things up. It's almost Christmas, and I am not a person of confrontation, but I feel completely taken advantage of. This was a horrible surprise. I don't think 500 dollars for 3 days was a fair price at all, and because I'm a timid shy person, I didn't contest or stand my ground when I should've. I'll never rent another.

Rating:

5.0

The trucks are booked up fast on the weekend. Not sure how to fix that, other than the early bird gets the worm.

Rating:

1.0

Don't let this location rent ur equipment.

Rating:

5.0

Only issue we experienced was the dolly missing from the unit

Rating:

4.0

Painless and easy transaction to rent. Hassle free to return. I would choose this location again based on that fact alone, however, it was also a very easy to find and convenient location for my needs as well. Highly recommend.

Rating:

5.0

My experience was a positive one would use then again the U-Haul was clean and well maintained the staff was great 👍

Rating:

5.0

Ck. gas gauge.

Rating:

5.0

Very nice people and went well!! Thank you!!!

Rating:

4.0

Keep some utility dollies in stock. They had none though one was in our order.

Rating:

5.0

Only reason why I said tno the question was person personel helpful is because the location was closed at the time of drop-off.

Rating:

5.0

I always have a good experience with anything I do at Harper's!!

Rating:

5.0

Great customer service!

Rating:

5.0

Affordable, great customer service 👍

Rating:

5.0

Harper’s do it right. Great experience

Rating:

3.0

Can make sure the bed of it is not a complete mud pit and give a credit for the dirtnez

Rating:

2.0

Have the original truck they ordered two days prior there at the location when they're supposed to be there, with the right equipment. I had a 20 foot truck with 3 dollies and furniture pads ordered on my contract for 296 dollars, somehow for a 10 foot truck with no dollies, and no furniture pads, I still had to pay 247 dollars and fill it up with gas, of which I did not use all of. I'm very upset at this and will be writing another letter to you all and leaving a bad review on google as well. Because somehow HALF a truck that was originally agreed upon along with no tools or pads is only equivalent to ~50 dollars of difference.

Rating:

5.0

Absolutely nothing . They were so nice and so helpful. I was very impressed and would highly recommend Harper's

Rating:

1.0

This was the my worst experience ever with this company. The lady with the short dark hair was extremely rude and racist. She started yesterday when I went back to get the keys and sign the contract after making a reservation on Wednesday, today she didn’t even want to give me a receipt for the return and even charged me for coverage when I had already declined it. Didn’t go outside to check the truck or nothing almost felt personal but I don’t know this lady from Adam. Safe to say I will not be back at that location ever. Never been talked to or disrespected like that in my life. Thank you.

Rating:

5.0

Passenger seat belt did not work. Incredibly unsafe for passenger. Notified location upon return.

Rating:

5.0

I was given one price over the phone but charged more at the location by almost $200. Not happy about the cost because it was not what was quoted to me. I was supposed to get a 20% discount but did not at the final sale.

Rating:

3.0

The check in application crashed and did not allow me to fully mark new undocumented damage during pick up. Fix the app.

Rating:

5.0

Great Experience with Harpers. Have rented several trucks there.

Rating:

3.0

The ladies were great. The gentleman who was supposed to check me in totally ignored me. I realize I was returning a truck, but still.

Rating:

4.0

Pleasant experience. The owners of the shop were there to help. They explained everything very well. I would use this location again if/when I need the products or services they have available. I was a little busy at the time but I would have liked to have had an extra 15-20 min to take a walk through their Pawn shop.... it looked really nice!

Rating:

5.0

No changes needed. Great experience

Rating:

5.0

Very good service. Highly recommend.

Rating:

5.0

My experience was fast and easy.

Rating:

3.0

This location was not responsible for the damages this van had. One of the back tires was very low on tread and the sides was beat up. I only used this van for a short move. I had to fill up to a quarter tank when the gauge was on 1/8 when I picked it up. Same as paying the $30 charge for bringing it back below 1/4 tank.

Rating:

5.0

Harpers Pawn went above and beyond with their service. We arrived the Uhaul was clean and ready to go. Fast and reliable, highly recommend.

Rating:

4.0

I was never told about the $0.99 per mile prior to my pick up date. It turned out to be a lot more expensive than what I was told when I called to order the truck.

Rating:

5.0

I literally placed my order received my email confirmation number and picked up my truck in under 30 minutes!! ❤️

Rating:

5.0

It wasn't swept out by previous user. Had bits of glass in truck. I swept it out before returning. Also post what you are charging for gas. I returned the truck on the same mark but was charged $26 for 5 gallons of gas. Penske is cheaper by the mile so next time I will go with them because of this gas charge and your mileage cost.

Rating:

5.0

Make sure the cabin is clean.

Rating:

2.0

Make sure customers actually receive all equipment requested.

Rating:

2.0

Had a set reservation set and was an hour late receiving the uhaul rude people at the uhaul place managers cussing about the time I showed up place of truck rental trying to say I returned truck with below recommended gas and I know for a fact it was above where I left it.

Rating:

1.0

Miles were wrong. Gas was wrong. Charged for coverage that we did not want

Rating:

2.0

I had made a reservation online it said my total would be 66 dollars and some change but when I got to pick up the truck I payed 122 dollars and some change I was very disappointed

Rating:

4.0

Dropped off truck during off hours, but was fine. I did really enjoy the after hours drop using the app was easy and efficient Thanks

Rating:

5.0

Harpers were very friendly and helpful. Enjoyed visiting with them.

Rating:

1.0

The staff at Harpers never smile, and I always feel like I’m bothering them when I check in to get a UHaul. I won’t be visiting this location again. They also charged me for 3 gallons of gas. I made sure there was more gas when I checked in than when I picked it up. This business doesn’t need to be a UHaul dealer. They are a poor representation of U Haul Corporation. When I called and ask today about the additional charges they told me tough luck. Never again. They are so unprofessional. If I could give a zero review I would.

Rating:

5.0

(Nothing). The ladies of Harper P / U-Haul are completely on point! Definitely recommend going here for your moving truck needs! Great customer service & a pleasant atmosphere! 💯👍

Rating:

3.0

Have the truck free of mud and small garage in the interior and in storage area.