Customer Reviews for Harpers Pawn
(U-Haul Neighborhood Dealer)

57 reviews

1128 W Lexington Ave   Winchester, KY 40391

(859) 744-9163

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 744-9163

1128 W Lexington Ave
Winchester, KY 40391

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LARRY O. 
Rating:
5.0

Customer did not leave a comment.

lily M. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

LARRY O. 
Rating:
3.0

We had to sweep mud out of the back before we could load things in it

Angela L. 
Rating:
4.0

Customer did not leave a comment.

Carolyn B. 
Rating:
3.0

This doesn't have to do with the location so much as it has to do with the overall service. I went to pick up the truck and when trying to do so, you needed an extra contact. I totally understand that, but why wasn't this verified when I scheduled the truck? Also, in the midst of doing the automated system to verify another contact, a couple of chats were initiated and when the contact didn't answer the phone immediately the first time, the system didn't give enough time to resolve the issue and had to stay the whole process again. Also, I was charged for an appliance dolly but there was not one in the truck anywhere.

DARRELL H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

IMAD S. 
Rating:
5.0

Nothing I can think of that needs improvement

DANNY H. 
Rating:
3.0

Harpers pawn is fine but honestly screw the 3 days cost us 400 dollars and we only drove 195miles crooks DONT USE UHAUL THEY ARE CROOKS

Cody T. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Friendly experience help me hookup the trailer and check all the safety before I leave the facility

mandeep T. 
Rating:
3.0

The cup holder should also be clean.

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
4.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Onofrio A. 
Rating:
5.0

This was one of the best U- Haul experiences. The ladies in the front were a pleasure to work with! Thank you for making the process easy!

Maryann G. 
Rating:
3.0

Customer did not leave a comment.

Shanon S. 
Rating:
3.0

It was closed when truck was dropped off

RAY R. 
Rating:
3.0

It seemed as if the people weren't quite sure of what they were doing upon pickup. The reservation ended up being changed and not correct by the time I finished.

Vanessa S. 
Rating:
1.0

I called 3 times to drop the uhaul back off and they hung up on me all 3 times, so I just decided to go up there and had to wait about 30 minutes just to figure out where to go and when I finally did the service was very poor. I was super frustrated with them already after being hung up on and I tried to return it before they closed at 7pm. I do not recommend this place for anyone unless they just want a big headache. On the plus side the people at J&R body shop were super friendly and helpful. Definitely not happy with my service. I tried calling U-Haul about it and was on hold for 10 minutes and still didn't get a chance to talk to someone.

CHANDLER M. 
Rating:
5.0

Customer did not leave a comment.

Dakota S. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
3.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

The people at this facility are very helpful and kind to UHaul customers. I have used this facility as the drop off location twice.

Larry O. 
Rating:
5.0

Very nice lady checked me out.

Larry O. 
Rating:
1.0

Lady did not ask us if we wanted ins. Just put it in there n when we called to ask she just said oh ITs very important to have so I didn't ask

Justin G. 
Rating:
5.0

Customer did not leave a comment.

catherine E. 
Rating:
2.0

Awesome pawn shop with a wide selection of automatic weapons

andrew M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Once again not the location. When we told her the issues we had with the truck she just said nothing and continued checking us in.

Susan E. 
Rating:
5.0

Nothing, equipment was flawless, and location was great to deal with. Nice people and very friendly. Will definitely go back to them if I ever need to.

Jeffrey T. 
Rating:
4.0

I do not hold Harper Pawn responsible for the issues I had when picking up the truck and car transport. The people at this location went above and beyond to get me what I needed. First I had to go 100 round trip from my home to get to where the equipment was located. Second we hitch up the first car transport and then noticed that the strap that goes over the right tire was broken so we switched to the next car transport where both straps were in tack. Third the truck would not run turn signals on the car transport and had to find a second truck. I arrest the lot before 9:00 and didn't leave till around 11:30.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

dallas A. 
Rating:
5.0

Customer did not leave a comment.

ARLEN H. 
Rating:
5.0

Nothing! Janice (or Janis) was great and the transaction was smooth. Super friendly, very helpful and truck was clean.

Pamela S. 
Rating:
4.0

Customer did not leave a comment.

Paula P. 
Rating:
2.0

There was confusion from the first call to reserve the truck until I returned it.

Vickey R. 
Rating:
4.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

ADAM J. 
Rating:
5.0

Nothing Janice is doing great

JENNIFER H. 
Rating:
1.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Keep up good work

JEFFREY W. 
Rating:
1.0

truck was very dirty, trash in cab and in the box trailer. Had to buy a broom and trash bags to clean out truck. I thought with the issues with covid the truck would of been clean. It was very important to me and I was very disappointed that it was not.

Eli H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

The times I had to call for assistance, the wait time to reach a CSR was terrible. I was on hold for over 45 minutes when I was returning the moving van.

Albert E. 
Rating:
5.0

They were very helpful and super nice!!!

Amy S. 
Rating:
5.0

TREMENDOUS CUSTOMER SERVICE

Robert E. 
Rating:
5.0

Dirty truck not limited on how many pics you can take of damage. Had to go 2 places for trck and trlr which put me a day behind on move

David K. 
Rating:
4.0

Was only supposed to be a 24 hour rental. I see i was charged for 2 days. Please advise

Todd R. 
Rating:
5.0

Nothing! The men who helped us were awesome and it was a quick and easy transaction.

JOHNETTE W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Fast and courteous service.

Lisa W. 
No reviews have been submitted for this location.

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