Customer Reviews for Harris Service Center
(U-Haul Neighborhood Dealer)

1,128 reviews

1817 S Dixie Hwy   Dalton, GA 30720
(1 Mi S of Walnut Ave)

(706) 275-8923

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 275-8923

1817 S Dixie Hwy
Dalton, GA 30720
(1 Mi S of Walnut Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

JASON G. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON J. 
Rating:
3.0

I dropped off on Sunday when they were closed. No way to rate the facility.

BRAD B. 
Rating:
5.0

Customer did not leave a comment.

Julie V. 
Rating:
5.0

This place being a staple in our area and family ran they take pride in that and I love that service 100% satisfied customer and as always GO DAWGS !!!!!!!!!!!

ROBERT E. 
Rating:
5.0

Nothing. This was the easiest U-Haul rental experience that I have ever had. The guys in the rental office were also efficient which helped us to get on our way quickly.

DYLAN N. 
Rating:
5.0

Nothing at all. The guy was awesome hooked everything up and done it correctly

Steven T. 
Rating:
5.0

I can't think of anything to improve on. The rental was accomplished quickly and professionally. I was happy with the equipment checkout.

Charles R. 
Rating:
3.0

Inspect returns. Go over vehicle with customer before they leave.

David K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA W. 
Rating:
4.0

Not much parking.

William S. 
Rating:
1.0

I scheduled pick up at 7 am. Renter didn't know how to use 24/7. I had to use a different renter and didn't pick my truck up until well after 8 am. Then I return the truck to a business that doesn't have anyone there and have to call CS. I put $10 in the tank before I returned it and had to pay $44. I will never use Uhaul again. The service was absolutely horrible.

Kevin T. 
Rating:
5.0

Great customer service, highly recommended. If you want a pleasant, no hassle experience Harris service center is the place to go.

JOY T. 
Rating:
4.0

Local person and very friendly.

IGNACIO C. 
Rating:
5.0

No improvements needed

KAY M. 
Rating:
5.0

Customer did not leave a comment.

JOY T. 
Rating:
5.0

truck was available but in bad condition.

KATHY R. 
Rating:
5.0

Customer did not leave a comment.

LEWIS T. 
Rating:
5.0

Customer did not leave a comment.

EDWINA H. 
Rating:
5.0

Customer did not leave a comment.

Johnson A. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
1.0

Truck was dirty and the parking was confuse because they have parked trucks in 4 different locations (two in one side of the street and other two in different locations, no in the same address even). The price was increased more than $20 that I was expected. I don't recommend this place and I'll try with a different company next time.

Roberto P. 
Rating:
5.0

Customer did not leave a comment.

PABLO A. 
Rating:
3.0

It's just a place where U-Haul is allowed to park a truck. You have to do everything online. They do not have the trucks backed in, so you have to back out. It's a little tight so have a person with you so you don't back in to anything. You have to cross a busy street to find the truck and then cross busy street again to get the key and then cross the busy street again to get the truck. This was not my selected pick up or drop off. Uhaul always reroutes my preferred locations.

KRAIG W. 
Rating:
5.0

Excellent service. Above and beyond!

Kathy H. 
Rating:
2.0

I dropped the trailer off at night, there were no out sixe lights on anywhere on thete lot. When I disconnected the trailer it started rolling towards my truck, put it back on the ball, this was a 6x12 enclosed trailer kinda heavy. Looked around for a level spot did not find anyplace so a found a few rocks, put them in front of tires and removed trailer from truck. I have towed trailer's trailers from 5x8 to 38foot 5th wheel and goose neck horse trailers. My only recommendation would be put a few lights out there, it would help with security as well as for the next person.

MICHAEL W. 
Rating:
5.0

Really don't see how any improvements can be done,there excellent

KAY M. 
Rating:
5.0

Wonderful Service and People! We will be back.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Shelly O. 
Rating:
4.0

Unfortunately, the truck smelled like cigarettes but it was picked up. The U-Haul customer service was excellent!!!! The location where I reserved my truck was not open and everyone so happened to be on vacation. Two hours of my time was wasted. The Harris location on Dixie hwy had a smaller truck available with the option to pick up without the place being open (which was very convenient). Overall, I was able to move.

Judith R. 
Rating:
5.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

No improvement needed, everything was perfect.

ENEIDA R. 
Rating:
1.0

The place was closed on Saturday which it Cleary shows they are open untill 12pm. Didnt leave a key for the reserved truck.

Handren N. 
Rating:
4.0

Customer did not leave a comment.

SERGIO V. 
Rating:
5.0

Dalton Georgia location on south Dixie very nice and professional people working there very kind the worker their told me I don't have to hook the auto transporter on my vehicle. They well. That was so great

DARA R. 
Rating:
5.0

Customer did not leave a comment.

CARLA B. 
Rating:
5.0

There pretty much,top notch,friendly, knowledge able,efficient

KAY M. 
Rating:
5.0

Customer did not leave a comment.

Shelly O. 
Rating:
5.0

Everyone was very professional and friendly. Very clean and nice. Excellent service! 5 star service!

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Shelly T. 
Rating:
3.0

Trailer leaked water and there was no effort to reduce bill for the inconvenience I had with wet boxes and material.

ROBERT E. 
Rating:
5.0

Although this location (1817 S Dixie Hwy) was VERY helpful, the original location I selected to drop off the uhaul was apparently not even in existence and I was unaware of this until attempting to drop the uhaul off. The contract with uhaul had been terminated months ago and the address is still an option on the uhaul website. It would be helpful to update your drop off/pick up locations more frequently.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
1.0

Awful prices

Jordan C. 
Rating:
4.0

Customer did not leave a comment.

NAUSHAD A. 
Rating:
5.0

Customer did not leave a comment.

MYRA S. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Edmund M. 
Rating:
3.0

No one said a word to me, except Let me have your Key.

Chuck D. 
Rating:
4.0

Customer did not leave a comment.

Randall P. 
Rating:
4.0

Mr. Harris was very helpful. I would recommend this location.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Have the trailer available and not have to wait on it.

ANDREW P. 
Rating:
2.0

Customer did not leave a comment.

QUINCY M. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
4.0

Customer did not leave a comment.

MARINA G. 
Rating:
5.0

Awesome people to do business with everything was nice and clean

darren T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

We go to this location all the time. The owners always treat you very nice and re respectfully We fell like we renting from a friend and not a location.

OSCAR T. 
Rating:
5.0

First time renting a U-Haul. This location made it so easy and the service was A+ Will be renting from this location again:

CAROLJEAN I. 
Rating:
1.0

I don't know why I have to resubmit my issues with this rental, but fine. First, I DID NOT RECEIVE the hand truck that I rented that you guys have CLEARLY charged me for anyway. If the person with the item I was picking up did not have a VERY OLD model in a state of disrepair, I would not even have been able to acquire the item I rented the truck for initially. Secondly, the truck was NOT clean. The front compartment had some sort of dried substance in the cup holder and the floor and the cargo portion of the truck had tags from clothing, and HOSPITAL BRACELET with personal information on it and, for some reason, two boxes of Lipton Onion Soup. Thirdly, I was made to return the truck with 1/4 of a tank of gas, but the truck was on “E” when I rented it. Only three miles down the road from the rental location, the indicator light came on that I had 50 miles remaining. There was a chip in the windshield more toward the driver's side but did not decrease visibility. There was no option for me to pick up the truck without contact, which I specifically requested, and the rental agency did not review the truck prior to renting it to me. Due to the time I spent having to deal with them, I was almost late arriving to pick up my item since I assumed the process would not take that long. This entire experience was horrible and yet you STILL charged me for an item I did not receive to use AND made me replace gas that was not in the vehicle when I rented it. 

APRIL G. 
Rating:
5.0

I can't see what you could improve, from beginning to end, both locations provided stellar service. You were far and above better than the heavy moving company we hired, who truly sucked. They charged me near 4,000.00 next time I need a big move I'm looking to you instead.

KARREEN N. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
2.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

I had to drop my truck off here because the place closest to my destination was closed, even though their hours indicated they should be open.

David M. 
Rating:
5.0

There wasn't anywhere to leave a car overnight, which isn't that big of a deal. But it should be somewhere on the website for other customers.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

Tuan G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA T. 
Rating:
4.0

It was a good rental experience.

ROBERT S. 
Rating:
5.0

There is nothing that I know of that could be any better than the service we got from Harris Service Center. We use them every time we need a U-Haul truck or trailer.

WALTER E. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
5.0

Customer did not leave a comment.

darren T. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
1.0

I was quoted a price for 120$ I was charged 220$ plus another 50$ from the service center I picked up at. The truck provided was nearly empty when I picked up and I had to provide fuel.

GLENN K. 
Rating:
1.0

The customer service was absolutely terrible. the pick up and drop off took way too long and the staff was unfriendly, unprofessional and unhelpful. i will never rent from this location again.

Andrew H. 
Rating:
5.0

This is the place to rent a truck. GOOD PEOPLE.

HAROLD J. 
Rating:
5.0

Everything was excellent as always,I will continue to them in the future

KAY M. 
Rating:
5.0

Customer did not leave a comment.

GONZALO N. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Good honest loyal folks

LARRY Y. 
Rating:
3.0

Customer did not leave a comment.

GINA P. 
Rating:
5.0

Customer did not leave a comment.

Jessie F. 
Rating:
5.0

Very helpful in setting up rental and on return made sure there were no problems. Very easy to deal with.

Evan L. 
Rating:
3.0

COMPUTER SYSTEM WAS DOWN AND HAD TO WAIT A COUPLE HOURS TO PICKUP AND WASN'T INFORMED I COULDNT DROP TRAILER OFF NEAR MY HOME AND HAD TO DRIVE 30 MINUTES

Roy K. 
Rating:
5.0

Your 800 customer service number was purely frustrating - took three times to get to a real person who had the authority to make a decision. But, both the pickup and drop off staffs were helpful and easy to work with. Equipment was fine, no problems.

Dennis L. 
Rating:
3.0

Cant think of anything,everything excellent,fast,curious and professional

KAY M. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

I dont think you can get any friendlier than Harris service center.they where recommended to me and I would use them again.some great people there.thanks

Rodney G. 
Rating:
4.0

Customer did not leave a comment.

VIPULKUMAR C. 
Rating:
5.0

I personally always use Mr. Harris for my UHaul needs. Great place to do business.

Joy T. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE M. 
Rating:
5.0

Best place in town to go for fast, friendly service.

JOY T. 
Rating:
5.0

Customer did not leave a comment.

Adrienne M. 
Rating:
5.0

I always rent from Harris Service Center nice gentlemen, clean and happy to see you. They value you as a customer.

Joy T. 
No reviews have been submitted for this location.

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