Customer Reviews for Harrison Rentals St Roberts Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service, great place to do business!

Rating:

5.0

Recently, I attended my girlfriend's army boot camp graduation at Fort Leonard Wood, an exciting milestone. However, upon my arrival to pick up a rented car from Enterprise, I discovered that my reservation had been misplaced. The situation was further complicated by the Memorial Day weekend, leading to a lack of available vehicles. In light of this challenge, I recalled my previous experiences with U-Haul rental services. After researching my options, I found that U-Haul not only provided a convenient solution but was also more affordable compared to traditional car rental services during this busy time. Using the U-Haul app proved to be a seamless experience. The customer service representative, Mrs. Harrison, was professional and helpful, and the vehicles available were well-maintained. This made my trips to and from the base much easier than I had anticipated, allowing me to fully engage in the graduation festivities without additional stress. This experience highlighted the value of having alternative transportation options available. What could have been a frustrating situation turned into an enjoyable one. Moving forward, I plan to consider U-Haul for future needs, particularly when I eventually move out of my apartment. Their flexibility and convenience could be very beneficial in the process.

Rating:

5.0

Nothing

Rating:

5.0

some of the furniture protector blankets were very dirty, requiring us to shake them out and brush off material to minimize potential for scratching furniture. Other than this, our experience was excellent.

Rating:

5.0

No improvements necessary!

Rating:

5.0

A+ GREAT PPL AND SERVICE

Rating:

4.0

This wasn't my drop off location & the attendant called cooperate to see if my location could be changed (20mile difference) & they were able to change it for me at no extra charge. ...with a smile.

Rating:

1.0

Blown away with how terrible the entire experience was and the price you pay is outrages! Oh just fyi they'll try to charge you additional money afterwards... I used 15 extra miles and a bill for $245. Wow.. Try em out a see for yourself...

Rating:

5.0

Fantastic customer service and great group! I would absolutely do business here again!

Rating:

5.0

Fantastic customer service and great group! I would absolutely do business here again!

Rating:

5.0

Receipt should not have to be asked for. But overall good experience

Rating:

4.0

Very disappointed that there was no ramp and I had to load very heavy equipment by hand by myself. 0 out of 10

Rating:

5.0

Everyone was extremely professional and helpful. Definitely a place worth revisiting. Thank you so much.

Rating:

4.0

Did not speak with an employee as we dropped truck after hours

Rating:

5.0

I'm older,so you coukd make the seating more comfortable..

Rating:

5.0

This was a smooth and simple transaction from pickup to return.

Rating:

5.0

Nothing. I always love visiting with everyone here when we pick up a trailer.

Rating:

5.0

Great customer service.

Rating:

5.0

Thank you, merry Christmas and God Bless you All. This location is the nicest place I’ve seen yet.

Rating:

5.0

Maybe stay open just a little later on the weekends. I would think a lot of people are trying to move when they dont work, so later office hours on weekend is all i could think to change.

Rating:

5.0

I don’t agree with being charged for an additional day for being 10 minutes late and having trouble with the website

Rating:

5.0

Items that were reserved were not available. Not sure if there is anything that can be done about that, but it’s frustrating to reserve things and then not have them at pick up.

Rating:

4.0

The only thing I would add for improvement is the employee checking you in and the employee out in the lot need to be on the same page. If one says one thing then you park the trailer and the one in the lot wants you to move it after you just drove 16 hours, it might not be a pleasant conversation. Luckily, I just looked at him with veins bulging and he realized right there was fine.

Rating:

3.0

They are great people but really need to fix their parking lot. Although that is typical for this area.

Rating:

3.0

Move the drop box for the keys to a location that can actually be seen. It is on the back of a pole next to a trailer with no light around. Took us 15 mins of walking around to find

Rating:

5.0

Very easy drop off. In and out in 5 minutes.

Rating:

5.0

The staff were accommodating and helped me to upgrade my rental at the time of checkout. The woman who checked me in was so nice and professional, she deserves a raise for sure.

Rating:

5.0

This was an easy experience. Harrison Rentals had professional and helpful staff.

Rating:

4.0

The trailer brakes did not work, I found out halfway through my trip when I needed to slow down to avoid a car and the trailer almost jack-knifed and began pushing my truck off of the road. The trailer master cylinder was completely empty, I filled it and braking was marginal at best. Lesson learned, verify brake fluid level my self because U-Haul will not.

Rating:

5.0

Great customer service.friendly people .great place to do business..

Rating:

5.0

I've done business with this location several times always a good experience

Rating:

5.0

Trailer was clean and everything was in good order.

Rating:

4.0

Make check in, check out a little easier with the app.

Rating:

3.0

It was very unprofessional. The guy in the parking lot flagging you down and stuff was confusing and distracting. The check engine light was on for the truck. The inspection that it asks you to do doesn't have a spot to mark this. The inspection touched on other areas but not this area. Other than that, everything seemed great. Lady at the desk was nice and courteous. The gentleman in the lot was also but the being stopped in the parking lot by the guy was confusing and uncomfortable. I've never had that done at a Uhaul location and I've used Uhaul many times. I just used a location in Jefferson City last week. The truck ran fine despite the light that was on and we got the job done.

Rating:

5.0

Very accommodating and helpful even when dropping off was a little complicated due to after hours drop off.

Rating:

5.0

Very good customer service. Thanks

Rating:

5.0

Young lady who assisted w/check-out on Friday, then was there for vehicle check-in on Saturday is very efficient and very nice!

Rating:

3.0

Not mess up somebody’s car

Rating:

5.0

Nothing that I experienced was bad.

Rating:

5.0

You all doing great

Rating:

3.0

Over 300 dollars for just 6 hours is absolutely ridiculous

Rating:

5.0

Clean location and friendly staff!

Rating:

5.0

Na

Rating:

5.0

Excellent service

Rating:

5.0

There's nothing to improve on,, the truck ran an road very very comfortably, the inside of the cab was extremely clean , we so enjoyed the local use of the truck ,, perfect customer service, thank ya'll so much

Rating:

5.0

I had to get my daughter moved out of a bad relationship. We had to get everything done so fast and in one day. Everyone at this location was so helpful and understanding of our situation. I really appreciate all their help from on the phone, in the office, and a guy helped us get my daughter's car on the back of the 10' truck. Definitely recommend this location :)

Rating:

5.0

The U-Haul wasn’t clean and it didn’t give me the option. To show photos on pickup of the truck