A staff member (male) was very rude and disrespectful towards me and other customers. It was one the worst customer service experiences I’ve have ever encountered. I reserved a 10’ U-Haul truck online 2 days prior to picking it up. Upon arrival the 10’ truck was not available. They offered me a 15’ truck instead. I was charged extra for the 15’ truck. I also reserved a dolly and they didn’t provide me with one. I will never use that particular U-Haul location ever again. Very bad experience with the male employee. I didn’t get his name and I wish I would have.
Steven W
Harrison Rentals St Roberts Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Robert, MO 65584
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Customer Reviews
- 4.5 Average Customer Rating
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The gentleman at the counter first said he didn't have my reservation, after I called the reservation number he miraculously found it. Then he berated me my son and grandson because we were on the hotrod power tour and my car broke down he stated that we should not be driving an old car on the road. He was rude and unprofessional his coworker took over the rental process and went a little smoother. The return process was a joke and a dollar a mile over the authorized mileage is ridiculous. I informed them of the destination and they failed to add it to the contract. I will not use U-Haul in the future.
Roger RAwesome friendly folks running it
ron pI was scheduled to drop off at a location that was closed on my drill off date. No personal available
Ryan KEasy in Easy out. Have to generate speed right out the exit onto a 45mph road was a bit of wake up, but the staff was friendly and helpful.
Michael D