Customer Reviews for Harrison Rentals
(U-Haul Neighborhood Dealer)

805 reviews

585 VFW Memorial Dr   Saint Robert, MO 65584
(I-44 Ext 161- Ft Leonard Wood Ext)

(573) 336-7668

Location Hours

  • Mon: 8 am - 4:30 pm
  • Tue: 8 am - 12 pm
  • Wed-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(573) 336-7668

585 VFW Memorial Dr
Saint Robert, MO 65584
(I-44 Ext 161- Ft Leonard Wood Ext)

Services at this Location:

Location Hours

  • Mon: 8 am - 4:30 pm
  • Tue: 8 am - 12 pm
  • Wed-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I got there at 11:15 do a 11:30 pickup and there was a sign saying be back soon. At 12 she still hadn't opened the door but she was in the building. I called customer service and she tried calling her and worked me through the online process. She said she would put me in touch with the guaranteed reservation process for a discount . I got a call from a Lebanon uhaul dealer basically telling me it was my fault for the person not answering the door. Finally at around 12:15 the lady opened the door and said I didn't have a reservation and after she looked I did have one. She did say sorry she was dealing with a situation. When I was returning the truck the building was closed and she pulled in with a man in the car and just sat in the car and didn't get out to see if I needed help or anything. Would not recommend this place while she is still working there. Hopefully I will hear from the guarantee rental person soon.

Vicky O. 
Rating:
3.0

The front entrance of the location needs an update. The deck seemed very old. The young lady running the place was very nice and helpful though.

Randi A. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

No problems at all. The price, service, and trailer were very satisfactory.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

yolanda D. 
Rating:
5.0

Customer did not leave a comment.

RAY R. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
2.0

When I went to go pick the truck up they had moved it to another location. When I go to the new location it took 25 minutes to fill everything out and they didn't have the truck filled with the equipment we asked for. Very poor service and lack of communication between their colleagues.

Ashlee L. 
Rating:
5.0

She was as helpful as she could be

Demetrius J. 
Rating:
2.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
1.0

This is not me. Did someone steal my identity... you keep emailing me about a rented uhaul that I didn't do. The rental seems to be in Texas and I live California.... but your emails are from a noreply email. You need something that says... not you click here. There have now been two DIFFERENT rentals in the past week sent to me that are not me.

JESSICA C. 
Rating:
2.0

The items we reserved were not present. The lady didn't account for driving to the drop off location during the contract so we were charged extra even though we dropped it off at the location required

WILLIAM M. 
Rating:
2.0

I'm still dealing with a over charge to my credit card be calling but no answer or return call I waiting to Monday to go in person and see why over charge .

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
4.0

Standard drop off location and customer service on returning UHaul was thorough.

Durrell F. 
Rating:
4.0

This is the first U-Haul location I have used that does not work a full day on Saturday. They close at 12:00 pm on Saturdays.

Lee L. 
Rating:
4.0

Customer did not leave a comment.

GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

Esly C. 
Rating:
3.0

Get a better office

PARKER S. 
Rating:
5.0

Customer did not leave a comment.

SAVANNAH M. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Drop off was quick and easy.

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
2.0

Customer did not leave a comment.

ADAMU W. 
Rating:
1.0

The u haul was not correctly inspected/verified by the staff. While driving down the front left tire blew out because the tire was bald.

Michael T. 
Rating:
3.0

I was charged 15.00 for colonels of styrofoam. The trailer was not muddy or damaged. I will make sure i bring the next one back filthy and damaged.

SHANNON E. 
Rating:
5.0

My Uhaul rental was a great experience

JOSHUAH H. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
3.0

Uhaul changed my drop off and it took almost an hour to fix it. I would rate uhaul customer service with a 0/10

STEVEN C. 
Rating:
1.0

To be blunt, customer service was piss poor. The lady that helped me rent my trailer was working alone and clearly had no idea what was going on… I don't blame this all on her because whoever left her to run that business on her own was more at fault than her but at the same time she did absolutely nothing to help me with my experience. During the duration of my time there she couldn't answer one question to help me out and if I wasn't in need of a trailer I would have told them to keep it. I've used uhaul a number of times and have never been truly impressed with their customer service but this was ridiculous.

CODY L. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

ROARY S. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

CRENLY F. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

The young woman who helped us was wonderful! She was genuinely interested in helping us solve our problem and was effective n all areas.

LYNN S. 
Rating:
5.0

Great support and easy return. Thank you!

Cristian P. 
Rating:
3.0

Rental equipment provided was already damaged before pickup.

Cyril F. 
Rating:
2.0

Noone was there even thought the sign says open until 4pm I was there at 1:45 pm. I called the number on the door just to be informed they would be away from the office the following two days. So that means they should have been there that day. Also the uhaul app and online service needs work. I was alone in returning the trailer and on the online website I tried to process the return and it would not upload the photos and than when it did by the time I got the trail disconnected and went to take the pictures my process was deleted and I had to start over after the trailer was situated in its spot. The app was no better.

Thaddeus D. 
Rating:
5.0

No one was there when the sign in the window said they would be there. Kinda frustrating but it's all good. I was able to call the 800 number and talk to someone

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
4.0

Customer did not leave a comment.

Cornell S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
3.0

I called for assistance, had to leave a voice mail, and never received a return call.

Jeff L. 
Rating:
1.0

I have sent messages and requests for clarification on erroneous charges with no response. Can't get ahold of anybody.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
4.0

I tried calling multiple times with no answer or call back from the message I left. Other than that, exceptional service and location.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Excellent customer service

Vincent B. 
Rating:
4.0

Customer did not leave a comment.

charles O. 
Rating:
4.0

Customer did not leave a comment.

Channa R. 
Rating:
5.0

Customer did not leave a comment.

SHANDI S. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
3.0

No one was there when I dropped it off, but left the trailer without an issue.

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Anna was wonderful and helped me with all my needs

jessica Y. 
Rating:
2.0

The folks there did not know how to hook up the equipment properly. I had to help them. After turning in the car carrier the u-haul folks at our drop off site said the chains on the tow were connected incorrectly.

Miller E. 
Rating:
2.0

Had to hook up and disconnect the trailer myself with no assistance from the employees. The tongue weight on the 6x12' trailer seems to be well over 100lbs and having to back up my vehicle without a spotter and do it all myself with no help is not a normal experience. At all the other U-haul locations I've been to, the employees hook up the trailer and even take a picture to prove they sent their customer's off with a properly hooked up trailer.

Randall N. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo B. 
Rating:
2.0

The truck itself operated fine. The cab and cargo area were clean. One of the wiper blades was obviously coming off. We had to drive through the snow and visibility was hampered because of it. The mirrors were dirty and had to be cleaned. We ordered a dolly and there was no dolly. I would expect none of these issues upon pickup. I would not recommend this location based upon the issues encountered if using the 24/7 option.

Eric L. 
Rating:
2.0

Check the trucks for mechanical deficiencies before customer drives away. My rented truck did not have a muffler and I did not realize it was as bad as it was until the truck was fully loaded and I hit the interstate for a six hour drive. I had to stop and get noise cancelled trucker headphones about an hour in. The truck still had garbage and cigarette butts from a previous renter, and I was charged for two dollys I didn't order. Furthermore, this is the first Military move I have completed that did not have a military discount. I know that uhaul doesn't officially have one, but this is my fifth move for the military with uhaul and the first one that I didn't get at least 10%. Out of eight total military moves, 5 with uhaul, 2 with budget, 1 Penske, this was by far the worst experience I have had.

Cory S. 
Rating:
4.0

Waiting to see if we get refunded or the issues are resolved that we're brought to her attention about the wet furniture pads, 2 dozen test were unusable.

William M. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

barthaniel M. 
Rating:
3.0

To begin, the reservation I booked a week and half advanced was moved to a different location the night before. I had already preregistered and prepaid,so all I should have had to do was walk in, show my license and and get the keys. Instead we were greeted by a very nice gentleman who happened to be on his first day, in the middle of taking training classes online and was by himself with no supervision or help. While we were there dealing with a computer glitch over 24 cents, 4 more people came with two of them walking out due to the wait. 45 minutes later we finally got our keys and were on our way, making us late to my sons move in appointment for college. I don't blame the gentleman manning the office, he was doing the best he could under the circumstances. I blame the owner of the establishment for not caring enough for his business to properly train their people or as least being present in case they needed help.

ANTHONY B. 
Rating:
1.0

This location should have more than one employee. That way when she calls the owner's saying she's not coming in customers aren't waiting hours for their pickup. Or if the owner knew that she wasn't going to work anymore, they should have covered down on the store.

danielle R. 
Rating:
5.0

Awesome customer service, no equipment issues and Ms. Crystal was very polite and had everything ready for pick up at the reserved time. Was the easiest part of the entire move.

Devindranath P. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
2.0

The employee who assisted me in obtaining this rental was rude, unpleasant, and unprofessional. The first comment she said to me when I walked in was how I 'messed up' her rentals scheduled for that day and my reservation should've been rejected. It was my fault that she was going to have to go out of town to get another trailer for a rental the following day - I'm sorry I guess? She made me wait 15 minutes as well due to an altercation with the previous customer where she had called the police. I've rented about 7 or so trailers from U Haul over the past three months and this location was by far the worst of my experiences.

Nathaniel Z. 
Rating:
5.0

Friendly staff, excellent knowledge of equipment.

Gerald Y. 
Rating:
1.0

Christopher Ziznewksi, area field manager, is awesome and y'all are lucky to have him with your company. Chris is a consummate professional, who is successful in all that he does. Thank you Mr Ziznewski. I suggest you cease and desist any and all business with Harrison's rentals, because they are giving Uhaul a bad reputation here at Ft Leonard Wood, MO. You are loosing business because of Harrison's rentals. I also believe it is a matter of time before something harmful happens to a Uhaul customer at the hands of a Harrison's employee. Unfortunately, when that day occurs this customers comments will reappear.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Damine T. 
Rating:
4.0

Add more staff

Damiso A. 
Rating:
2.0

Attend was extremely rude while assisting to hook up trailer. Comment was made while she was assisting, “ugh this is going to take all day!” Her attitude was beyond unacceptable, of all the U-Haul places in the Saint Robert / Waynesville Missouri area this one I will not recommend to any. Truly I will tell them to stay away. She seemed to not know how to work the very systems and was easily frustrated. I will not recommend Harrison Rentals, as she is the only person who works there, as she stated, “6 days a week!” Truly the most unprofessional experience that I have had when using U-Haul.

Carlton H. 
Rating:
5.0

The woman at this location was very helpful and nice. I hope to work with people like her the next time I need a help moving.

Kwetana S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas B. 
Rating:
4.0

The wheel cover for my Dolky trailer was broke but it was not a issue. However. Four screws were loose and I had to tight them, which took my some time of my trip but I am satisfied with the overall service.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

heung S. 
Rating:
4.0

After making 10 phone calls, trying to make an online reservation I was able to speak to the person at Harrison. She was so helpful and knew her equipment. I had to drive 35 miles to pick up a trailer, that seems ridiculous when there are much closer providers in my area. I suggest UHaul work on their online reservations and state that they may not have the item you want close. I was very trusting to think that the rentals worked together and shared equipment!!!! Won't make that assumption again. I was disappointed with the reservation process, the time and phone calls required on my part! But I was most impressed with the young women at Harrison UHaul.

Robin C. 
Rating:
3.0

Customer did not leave a comment.

Tyler D. 
No reviews have been submitted for this location.

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