Customer Reviews for Harrys 35
(U-Haul Neighborhood Dealer)

Rating:

1.0

First of all the lock on the rear door would not open even though it was the correct key and the key fit and the key would turn however the lock was stuck wouldn't allow it to be opened therefore the door couldn't be opened. Had I not checked the rear door before I left the location I would have not have been able to open the rear door when I got to the location where I would be loading furniture. Also I was paid for a full day which is 24 hours up front. I was consistently asked when picking up the truck when I was going to bring it back and they kept telling me that I needed to have it back before they closed at 11:00 p.m. I had to remind them that I had a 24 hours to return the truck. I did tell them that if I could get it back before they closed that I would. I was unable to get it back before 11:00 so I called and told them that I would be returning the truck the next day. The next morning I received a voicemail from the location that came in at 10:45 the night before just before I had called to tell them I would be returning the truck the next day. The caller sounded very frustrated and told me that I had agreed to bring the truck back by 10:00 p.m. the night before and that I needed to call them or there would be trouble with my return. When I call them at 10:45 the night I was the night they were expecting a truck to be returned they didn't tell me that they had left me that message they were polite and told me it was fine to bring it back the next morning but wanted to know exactly what time I would return it I told him I wasn't sure. So I was very frustrated with them that they were trying to get me to return the truck almost pressure in me to return the truck just a few hours after I had rented it I didn't rent the truck and pull off with it until 5:00 p.m. that afternoon and they were expecting me to return it 5 hours later that same night when I had paid for a 24-hour rental.

Rating:

5.0

Drop off was 1 mile from house, it’s a combination gas station, convenience store and liquor store! Refueled truck right there handed in keys and I was gone.

Rating:

2.0

Franchise locations / gas stations are just not as good as the main locations. People coming in to buy gas and stuff disrupts the pickup process.

Rating:

1.0

Was over charged

Rating:

5.0

The customer service was amazing !!! So helpful !!! Would definitely recommend!!!

Rating:

3.0

Thie location was very convenient. The haul itself wasn't maintained. The cab had piles if dirt/sand on the floor and very dusty. The truck smelled like pee.

Rating:

2.0

The location was hard to find with no signs. It was basically a gravel parking lot. I felt unsure and weird about leaving the truck there.

Rating:

3.0

I had to wait an hour to pickup as there where system issues. No apology just wait

Rating:

5.0

I was charged $66 from my account but my receipt says $59.

Rating:

4.0

Too high it says $19.99 on the U-Haul for 4hours but charges $58 plus for a hour or less false a advertisement

Rating:

5.0

Good

Rating:

3.0

The truck was clean inside and ran very well. The employees at the station were very polite. However, the driver-side mirror was loose, and it was very difficult to change lanes without rolling down the window and holding it. Also, online, I had asked to rent a dolly and furniture pads. None of that was available when I picked up the truck. I should have called the place instead of depending on the online system, but it had seemed streamlined. The truck was clean inside and ran very well. The owners of the gas station were very polite. I will probably choose another location in the future. Thank you.

Rating:

4.0

It's fine.

Rating:

5.0

Harrys 35 is a convenient location. Gave very prompt service. And was accommodating when I returned the truck. I'll be using them again.

Rating:

2.0

There was an ant infestation in the cab of the truck and a leak in the cargo bay flooding water in. Got some of my stuff fairly soaked.

Rating:

3.0

Area where you park the truck wasn’t the best.

Rating:

4.0

Make sure vehicles are empty

Rating:

4.0

The lady who helped me at the pickup location was super nice and very helpful and patience. Great customer service!!

Rating:

3.0

It was a quick shop. Locations was perfect given my destination. It worked. Persons were busy tending to the store and were not voluntarily helpful.

Rating:

2.0

Originally had a 10:00am mobile pickup at this location that was "guaranteed to be ready". However, I had to wait until 11am to get the keys. The truck I rented had a check engine light on (tire related I believe).Parking for the truck was also not ideal.

Rating:

3.0

Please make sure the truck is cleaned and a text would’ve been nice when I mixed up the return date.

Rating:

5.0

Uhaul didn't passed the right information about rental charges, it was so expensive.

Rating:

5.0

Nothing everything was great. Until the next time 😊

Rating:

2.0

My pick-up was scheduled and confirmed for 10:00 am. However, no one was there to assist me, the vehicle was not assigned for me to do an online pick-up, and I was 45 minutes late getting my vehicle.

Rating:

5.0

Backing the truck out into a busy gas station parking lot made me nervous. It would be nice if the trucks were turned around so you could leave by driving forward.

Rating:

5.0

Parking designation, arrived and found larger truck parked in middle of lot instead of in the row of other trucks. I was able to drive around it to park inline .

Rating:

2.0

The process took 2 hours past the original pick up time & it seems U-Haul took that from my deposit. Even tho I returned the truck well within the 24 from the ACTUAL TIME i drove out of the lot. Not too pleased.

Rating:

1.0

The workers at this location have bad attitudes and are very rude to it's customer's. The charges

Rating:

5.0

Good service at the location. The car was dirty, AC did not work.

Rating:

4.0

UHAUL app kept crashing during return process & pick-up process via app was not very convenient.

Rating:

1.0

The people had no idea how to find my reservation or fill out the proper paperwork to get my rental ready. I was there for 1.5 hours speaking with gas station attendants and Uhaul representatives on the phone trying to figure out the reservation I made 7 days in advance. Furthermore, I tried to fill up with gas at Harrys after the rental and the pumps were broken. Therefore, I could not put the $7 worth of gas into the UHAUL and was charged not only for the gas but also a $30 fee. Such a frustrating experience that I would recommend to no one.

Rating:

5.0

I thought it was an excellent experience. It really couldn't have been any easier compared to other Uhaul experiences. I didn't have to mess around with the app for check out or check-in. I was helped by the guy behind the counter for both check-out and check-in.

Rating:

5.0

Have dollys/ other uhaul items availabile. Sona was great with the set up and check out process.

Rating:

5.0

I love this spot, the people are always so helpful and accommodating. I always pick this spot for uhauls.

Rating:

5.0

Vehicle was supplied as reserved. Check-in/check-out was easy

Rating:

5.0

Customer service good communication but the price I paid for 37 miles and a raggedy truck is unacceptable

Rating:

1.0

I would not use the location again. No

Rating:

1.0

Could get our equipment for 2 hrs

Rating:

1.0

A full tank of gas then charge me !

Rating:

1.0

This is a gas station, that is their first priority. If your expectations in picking up a U-Haul are to wait over and over again while people buy lottery tickets only to find out that the person who should be doing the rental has no idea how to use U-Haul’s system just so you can pick up an extremely dirty poorly maintained truck. Then this location is for you.

Rating:

3.0

19.95 is a lie. It cost $72 to rent the uhaul. Customers appreciate honest advertisement.

Rating:

5.0

The U-Haul was a great solution to our moving needs. The location was perfect and the people were very helpful.

Rating:

4.0

Simple and direct service...easiest experience of the 4 rentals I have had over the last 2 months. I would visit this location again when I am in East Athens.

Rating:

5.0

Easy transaction. Very nice people.

Rating:

3.0

Customer service was horrible at pick up, the person at the front made us feel as if we were going to steal the truck. He also ask me for my card info and when I told him I have already put it in the system, he insisted and said I was arguing with him because I ask why he was putting a hold on my card. (My first time renting for in-town moving). I know I should have remembered I read about the hold but I was tired and he confused me. Long story short. Pay the extra miles if this is the closes place to you... just go a few miles farther. Person at pick up was polite and fast to check us out.