Customer Reviews for Hart Nissan
(U-Haul Neighborhood Dealer)

48 reviews

6564 Mechanicsville Trnpk   Mechanicsville, VA 23111

(804) 559-0549

Location Hours

  • Mon-Fri: 7:30 am - 6:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(804) 559-0549

6564 Mechanicsville Trnpk
Mechanicsville, VA 23111

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

When I made my reservation, I reserved a 6x12 trailer + 1 appliance dolly + 2 furniture follies which went through ad reserved. When I arrived to pick up all of my reserved equipment, the 6x13 trailer was ready (quick claim settlement sticker on the left fender) but Hary had no furniture follies nor an appliance dolly. The young man did offer and made a call to the next closest U Haul dealer and was told they had no Dollie's available. I ended up renting an appliance dolly at Home Depot ad well as buying 2 furniture follies. The young man helping with the pick up and the young lady helping with the return were very nice, polite and helpful!

THOMAS W. 
Rating:
4.0

Up to date pictures for comparison at pick up.

Nathaniel P. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA S. 
Rating:
5.0

Nothing at all! This was the best Uhaul experience EVER!!!

Darnl G. 
Rating:
5.0

Nothing; my service rep was excellent! She was mechanically knowledgeable, answered my operational questions and got me on my way quickly and cheerfully.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Young lady was very helpful and extremely fast with processing and providing resources needed for my move.

Larry R. 
Rating:
4.0

Customer did not leave a comment.

JOYCE B. 
Rating:
4.0

The van smelled of strong perfume. It needs to be deodorized. But the experience was still good and I got a lot of moving done.

BRIDGET A. 
Rating:
5.0

The experience I had dealing with uhaul at Hart Nissan was outstanding. The young lady that assisted me went above and beyond me expectation. I would highly recommend this location and will be using it again when I need a uhaul.

William D. 
Rating:
2.0

When I arrived it took more than 45 minutes to get trailer. I had my reservations booked and I was ready. I had a 7 hour drive and every min counted and this was frustrating.

JUDSON W. 
Rating:
4.0

Customer did not leave a comment.

CRAIGSTEVEN S. 
Rating:
5.0

Customer did not leave a comment.

GERTRUDE R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

KENNETHDOUGLAS T. 
Rating:
5.0

I don't see how it could be better except I had to ask where the office was. Was quickly directed however. No sign

KURT B. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA S. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Tks

RODNEY G. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE H. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE L. 
Rating:
5.0

Customer did not leave a comment.

Ronnie P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
2.0

Ensure staff are properly trained. I paid online for the truck and told the staff who stated I would only be charged the difference of around 36 dollars. To my surprise I was double charged on Friday September 24 and when I called customer service I was told I would be reimbursed a manager would call me to discuss. No manager called me, I did not authorize a double payment and was clear that I was not authorizing so Uhaul really did not meet my expectations. I am still waiting for my reimbursement.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMATTHEW R. 
Rating:
1.0

ashley never went out with me to check vehicle i took photo of gas which she put full on paper i filled it up to where i picked it up she basically charged me $8.08 for gas after i showed her the photo with miles after i got back she said ok she is terrible for that dept i want my gas $ back i have used uhaul for years terrible service she was watching a tv show lucifer i asked her could she look at photo she said its ok well never go back again carla bergman 949-572-4497

carla B. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

PRAVEEN D. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN H. 
Rating:
2.0

The counter area is too small. I opted for mobile pickup, but it was just aggravating because when I went to the counter to get my key, I had to wait in line for a long time because the office was tiny and full. It took about 10 minutes before I could get inside to "just get my key"

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
1.0

I showed up to the location to pick up my Uhual and the app said i could pick up my truck and grab the keys. When i went to pick up the keys the keys were locked up and not able to be accessed. I had to sit on hold for 30 minutes and finally a rep was able to assist and get a manger to come to the store to unlock it. Unacceptable and wasted so much time and delayed my move. My Uhaul was also missing the two dollys i paid for. Went to ask where they were and they were also locked up and not able to be provided. I paid for a furniture and appliances dolly and instead all they gave me was a normal dolly. Horrible experience and will not be using Uhaul again thanks to this location for adding so much for stress and headache to a move.

Jamie B. 
Rating:
5.0

Very good service

ALYASSAZZAT H. 
Rating:
3.0

Our pick up location was changed as we were driving to the planned pickup. This added an additional 30 mins to our travel time.

Lynn A. 
Rating:
3.0

The U-Haul representative was wonderful. Helpful and courteous. Having the incorrect address as the location of the U-Haul dealer made mobile check in impossible. This needs to be remedied.

Richard R. 
Rating:
5.0

First time using this site - it was our one way drop off location. Very easy process and great location.

PAULALAN W. 
Rating:
2.0

Customer did not leave a comment.

LOLA H. 
Rating:
3.0

I did not want to go to this location originally, I was scheduled to be at the scotts addition location. keep more trucks at that location so this doesn't happen again.

Amanda O. 
Rating:
2.0

Location to leave vehicle is not clearly marked. If dropping off after hours cars will be blocking most entrances

JEFFREYLEE B. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
2.0

Customer did not leave a comment.

Quentin M. 
Rating:
5.0

Excellent employee who attended me and resolved everything very efficiently. thank you!

JOSELITOBRITO C. 
Rating:
5.0

Customer did not leave a comment.

Don F. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
1.0

Give a more accurate rental rate.train your employees better.remove extra fees [rental fee tax ? Really?]

Steven L. 
Rating:
5.0

Customer did not leave a comment.

William A. 
No reviews have been submitted for this location.

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