Closed on Sunday online drop offJames H.
Customer Reviews for Hart Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Hart, owner of the business, greeted us at 8:00am. He checked my rental agreement to make sure I was dropping the trailer at the right location, and then told me that I could drop the trailer where I was parked. His UHAUL representative was not at work yet but would take care of the trailer when he arrived. I selected Hart Trailer Sales for the drop location because it was close to my destination and it opened at 8:00am.Ronald E.
Called me to tell me he was shutting his business down because he, â€œhad other plansâ€ despite his business hours being posted until 4pm, so I had to drop everything to pick the truck up right then. He didn't leave for another hour, even though he rushed me. I quoted myself 40 miles and finished my trip in 38. I got charged for 42 miles after the fact, even though I filled up the gas tank more than what I had gotten it with. It's all small stuff but compared to other places I've rented from, I'm not renting there again.Michele R.
Customer did not leave a comment.EDWARD G.
Customer did not leave a comment.Josh G.
Customer did not leave a comment.Troy P.
Customer did not leave a comment.Kathie C.
Customer did not leave a comment.Kathie C.
Customer did not leave a comment.ALICIA H.
Customer did not leave a comment.Brandon B.
Mr Hart and his father were great! Wonderful customer service.DenhamSprings M.
All's good.David B.
Customer did not leave a comment.Colin B.
Customer did not leave a comment.Teresa F.
Customer did not leave a comment.Richard S.
The store appears to be permanently closed. There was a huge chain on the door and I had to online drop off. There was no notification of this and I expected someone to be there.Stephanie M.
Customer did not leave a comment.Carl W.
Customer did not leave a comment.Brent C.
No recommendation, great job.Victor V.
Mr. Ronnie and Hart trailers is always helpful and professional. I will only rent a uhaul from here now.Brandon A.
Customer did not leave a comment.Jeremy H.
The business was closed when we dropped off the truck.. The key drop was clearly marked and the parking lot was clear so parking the truck was easy.Kathy Y.
Customer did not leave a comment.Joel H.
Just keep up the good job you're doing now! This was a perfect tow in all respects.Michael T.
Ensure they have their add ons and if not do not charge them for it.Blayne D.
Customer did not leave a comment.Bryan H.
They need to post their hours or at least answer their phone.Richard P.
Customer did not leave a comment.Shay J.
Customer did not leave a comment.Lorissa E.
The website is horribleDOUGLAS Y.
Trailer was dirty inside and right side lights very dim. When I tried to open the rear, slide-up door it was tight but went up. After loading was complete and I was ready to make my way west, the rear door wouldn't close. I called the local pickup location and they called customer service for me. I had to be 300 miles away from my current location at a certian time and my window for getting there was quickly closing. first I was instructed to unload the trailer and drive 25 miles away to swap out trailers then was told a service tech would be at my location within 90 minutes and I would receive a refund for my troubles. Needless to say this experience cost me literally ten (10) times the amount of the rental and I have yet to be refunded. I will NEVER use U-Haul again!!!!!!!!!!!!!!!1Charles S.
The self service option just took way too long to get truck pick up approval. The location was closed during pick up hours and I could not get through to customer service. By the time I got approved it was about 20m after my pick up time. Overall a good experience but this needs addressing.Mirika H.
The truck was clean, the staff was friendly, and they were able to help me get a truck last minute.Charisma S.
Hart was very good; U-Haul stinks as a company. My reservation was changed 3 times, and I was bounced all over the south by phone just to get a truck. This company needs to stop promising what they cannot deliver. Get rid of the call centers. I waited on the line for 20 minutes twice only to be disconnected. Ronny at Hart was great and very helpful- but I will not rent from U Haul again.David D.
This review does not concern this location however it does concern your Shreveport La central phone operator sending me to you our way to pick up a truck it wasn't there and then I had to drive another hour and a half to go pick up the truck cost me five hours and gas money for my pick up truck so Uhaul will not ever have my business again come on PenskeBilly R.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.michelle G.
Great Experience! Will definitely recommend and use again in the future!Seth Y.
These guys were absolutely phenomenal! U-Haul sent me to the wrong address and they were kind enough to come scoop me up and take me to their location to complete the order.Derrick C.
Trailer was not clean. One tire was flat and they had no way to replace it so it would be up to me to keep it inflated (3 times over the next 24 hours). Requested 20 moving blankets, but he gave me all he had which he said was 12. However, there were only 11. Finally, when I dropped off the trailer, I was told that it wasn't hooked up correctly but it was the employee at the pick up location who hooked it up, so it should have been correct.John O.
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Zachary M.
Excellent service !Ashley G.
Dropped off when closed and received my paid in full bill the on Wed 6th.Timothy B.
No problems at all.William L.
Be more welcoming to guestâ€¦location is fronted in a building that is not welcoming or appealing. Owner was rude trying to find the (Uhaul) guy. Stated I have nothing to do with Uhaul. Once the Uhaul guy was found the process was much more professional.Colt S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Alexia M.
Quick and easy.Charles J.
Customer did not leave a comment.Raechel T.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Earl P.
Easy pick up and return, older truck but was clean and got the job done.Ricky F.
The person there was truthful about the â€œno refundâ€ for early return.Henry T.
Customer did not leave a comment.Cody H.
Customer did not leave a comment.HEIDI K.
Quick and easy we were able to do it all on our phone with no contact.Melissa R.
Do something about the Cavalier Food Mart location situationAnthony M.
Customer did not leave a comment.Jerry P.
I ordered a dolly and there were none available when I picked my truck up. The truck cab was dirty but the back part was clean. Overall, I would use them again.Loralyn C.
Staff was friendly and professional. Checkout was quick and easy.Hubert W.
Service was excellentIan T.
Hart is the bestBobbi T.
We love using the hart location as mr Ronnie is so helpfulNilton T.
Customer did not leave a comment.Debbie S.
Customer did not leave a comment.faye D.
Nothing. The customer service was excellentRobert C.
Customer did not leave a comment.james G.
Thoroughly enjoyed the staff.Catherine T.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Wyane T.
Customer did not leave a comment.Sarah J.
Customer did not leave a comment.Jason A.
I rented a ten foot box truck. I'm not sure about the exact number of miles I drove, but I did drive from Walker to Albany and back to Walker. When I stopped in Walker to fill up before returning the truck, it took just under 3 gallons. I was pleasantly surprised at the mpg on it.ANGLE H.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Gerald R.
Customer did not leave a comment.Kyle B.
Super friendly and accommodating staff! Great experience!Robert T.
Customer did not leave a comment.ROGER LUVERNE C.
U-Haul was very understanding When we ran into some issues on my part. They really came down hard on me but they did not they had mercy. Everything was very clean truck was just said they described and the staff at U-Haul was fantastic and understanding along with heart trailersAlan L.
Customer did not leave a comment.John P.
Customer did not leave a comment.Michael B.
The trucks transmission slipped the entire drive and the alignment was bad. It is like they picked the worse truck to give me.CHRISTA H.
I paid for a dolly and never received one. The location was a self service one, but the app crashed and the call number had me on hold for 20-30 min with someone who could not help my issue. Instructions for obtaining vehicle was oddly worded and raised confusion. I demand a call to fix the charges I concurred that I did not receive service for.Rachel P.
Customer did not leave a comment.WILLARD D.
Customer did not leave a comment.MARY H.
Customer did not leave a comment.TRACY D.
Customer did not leave a comment.Billie W.
Customer did not leave a comment.Linda K.
I had pre registered online for pickup after pickup i noticed i was charged $218 when i registered it only showed $166 they charged for insurance when i didn't ask for or want which was stated in my pre registrationJames B.
Hydraulic reservoir was leaking fluid. Brakes still worked ok. Lights on whole passenger side of the trailer did not work. Didn't realize until last night I was using the trailer.BLAINE M.
Customer did not leave a comment.Walter W.
We never got confirmation from Uhaul that the drop off procedures were completed!! Tried to call uhaul and never was able to speak to customer service! I do not want to be charged any extra because we did everything we were suppose to do for drop off after hours!!!LEISA C.
Great location !Michael W.
Customer did not leave a comment.CHANDLER H.
Everything went well.DANIEL M.
If a customer makes a reservation and you say it's guaranteed, do not says it's not available anymore 30 minutes before the customer is supposed to pick it up.Lauren H.
The after hours drop off was easy to used. The truck was dropped off 1/15/2022 around 830 pm.Gail F.