Great service. Very easy and quick.
Wes S
Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tire air pressure system needed reset so could not see distance driven, doors hard to close but still good overall. I have used this site a few times before and always good.
PATRICK KReduce your rates. Rented a cargo van for an hour and it cost $90.00. Maybe give senior citizens a break on the rate.
Katherine SOnce again, Vijay and his team make my day, thanks Vijay, the best, thanks for all you do for me , I can't think of anywhere else I could go and have such great service, again thanks
Daniel PJust to take off the mention of a cargo van accommodating a queen bed. - The inside of van will not allow mattress to stand up on its side as van is too short, - door frame does not allow box spring to get through….too narrow - both mattress and box spring have to basically be put in first in order to have them be at angle across van which in turn does not allow much more of anything to go in after.
marian fStaff was condescending and rude.
ARIA LWhy am I being charged double???
Brittney OHey, if you need a van, Vijay and his team will come through, thanks again for today Vijay, you guys rock
Daniel PGreat service and very reasonable. Excellent overall experience.
robert hBathroom was beautiful
Janet WThe staff were very friendly, and quick to process our check-in and check-out.
Caitlin KWhen we received the van, the stench of cigarette smoke was in the driving area. We put an air freshener in to remove the smell. This should have been done before we received the van.
Laurier CThe staff was extremely helpful. I booked online for a fee I felt was fair…the staff at the store offered me an option for returning the truck that saved me $35. I would without hesitation return to this location for my next truck need
Christopher HI had a very new vehicle so all was great on that end of the rental. What I didn't like was the fact that, there was no paperwork given, done by email only, after the pickup and after the return. There was no walk-through with the vehicle either. I was charged an approx. $11 fee which I can only assume was for cleaning even though it WAS cleaned properly. We even brought a leaf blower, along with our brooms, to clean any excess dirt. I feel like I was taken advantage of for that. Also, the bill didn't come through as U-Haul. I rented it from a Pioneer gas station, which has a Hasty Mart, yet the credit card showed Welland Race Track. At first I thought my card was compromised. I don't feel like this is very professional at all.
Richard MEasy pickup and drop off. Friendly staff and the truck was what I ordered. Good price too
Tera MI used the online rental and even checked in online as well. Made it was easy to rent the van we wanted. The only thing that was remotely off was trying to guess your mileage. But other than that it was easy and a great price. Will be returning when we need a vehicle.
Threasa WAnother easy transaction, seamless, thanks Vijay, the best
Daniel PThe location was fine. However the truck broke down and added 2 hours to our day having to wait to get it serviced etc. It smelled really bad as well and the air conditioner didn’t work. I think those problems were all connected. Frustrating day.
david cThanks again Vijay for all you do, the best Dan
Daniel PHire people who speak English would help !
RICHARD HThank you Vijay and your team, once again taking care of all my needs, always making sure that my rental is spotless, full of gas, and always with a smile and handshake, thanks again Vijay, as long as I am renting equipment, it will be from Vijay
Daniel PContact person in store was friendly and helped get me on the road quickly. Thank you.
Justin DSuper smooth rental. Will be back.
Michael HI was informed that they measure in miles but charge by the kilometres so saying that upfront would be helpful. When I rented they asked how far I would drive and I answered in kilometres so it was a little confusing when I returned the vehicle.
MICHELLE GThe location & staff was wonderful! Friendly & incredibly helpful.
Laurie STruck was garbage. Service was too. Asked for the larger cargo van with backup camera, got one of the older smaller vans. Had to upgrade to box van that was in bad shape. Was returned Full but they still had me force more in at their pump. Now I understand why they offer Uhaul.
Justen WThank you again Vijay and your team for making my rental experience so awesome, seamless and always with a friendly smile Thanks again Dan
Daniel PThought it was bit expensive
brian aThe employee was very helpful. We had to switch the size of our van on a very busy day and he was able to make the switch for us. Would recommend this location for its excellent service.
Julie SStaff was very polite and knowledgeable.
kalina eIt was very easy to book online, and the customer service at this location was great!
Robin RHave a better hand off.
Suzette lI made a reservation for a truck. The next day, someone called me and told me the truck was not available in my city, and I would have to pick up one in a different city, of course, for me to pay more. The guy (lier/scammer) told me there were no vehicles like that one (10' truck) or a smaller one available anywhere in my city, and was trying to make me agree on getting the one from another city. Then I went to the website, canceled that one, and made a reservation for a 9' cargo van IN my city (so there were some smaller ones available). The experience with that one was good, the store staff was great.
LEONARDO MNothing. We really appreciate the professionalism and friendliness of the proprietors.
MATTHEW WThank you again Vijay and your team, you make my job easy, thank you for taking care of all my needs. Thanks again Dan
Daniel PExcellent customer service and the vehicle was great. I’m not a fan of the app. I shouldn’t need to download an app to view my bill.
Nadine MAttendant was friendly and quick with turnaround times.
John PThank you
Adele TNot much it was an easy experience. Our customer representative was knowledgeable and very clear.
Robert JThank you again Vijay, the best, never ever let me down, thanks to you and your team. Dan
Daniel POnce again Vijay and his team comes through at the last minute to make my life easy, thank you again Vijay for all you do for me. Dan
Daniel PGentlemen behind the counter seemed annoyed that I was renting vehicle. He did not speak much but expected answers when he finally said something. He should not be representing U-Haul. I usually go to the Welland Ave location and they are amazing and always polite, not short and annoyed. I will never use again.
Gabrielle DAlways good service. Say Bella’s and blooms recommended you we use for delivering weddings
John UThere is nothing but the service was great very great Pleasant recommend the place everybody very good service
SCOTT NNo A/C, fan would not work properly. Could not do any of the pre trip stuff, would not work, when I asked about it, was told forget about it.
Richard RThey were efficient, polite and had the vehicle ready. It was clean. Great service. We only use UHaul.
Holly TThank you again Vijay and your team, never any issues, always doing all the right things, the best , thanks again Vijay
Daniel PEasy drop off experience.
SAMANTHA SThe amount charged to my card was more than the amount on the receipt. I will need to visit the location to rectify this.
UCHE AOnce again, Vijay and his team were outstanding, thank you Vijay
Daniel P15’ truck didn’t have a charging port
Anton FTruck barely had brakes, no rubber on the wiper blades. Felt like I was steering a boat
MICHAEL Ccustomer service at check out can get better
Richard LOnce again Vijay and his team went above and beyond to help me when I needed it, and had to change things up at the last minute, and it was no problem, thanks Vijay, the best...
Daniel PWe have used this location before. Fare gas prices so we refill there, ample space in the lot and gas area for rental trucks. To no fault of the on duty employee, but checking in and out can be timely due to other customer traffic. I’m patient, but many are not. Unfortunate for the on duty employee and customer who’s impatient
Robin Gthe call centre was rude leaving messages
DONALD LRepresentative friendly and courteous very helpful very easy rental and awesome truck!
JOANN SThis is the second time that I have used this location and I can promise you that there won't be a third. Horrible customer service. I went in to inquire about how much gas to put back in the tank. I showed the woman the before and after photo of the gas gauge and she advised me to pump $20 In and then to get in the truck and see how much more I needed to pump. Well, as per her instructions, I did just that and it turns out that it went way past what I had used. I went in and explained it to her and she refused to reimburse me for the gas overcharge. I pointed out the fact that I did exactly what she said so why should I now be stuck paying the overage and she just copped an attitude and said it was my own fault, not hers..?! Here is an idea! How about you do what other companies do and have your truck loaded with a FULL tank before they are rented out. That way there Is no guess work as all the customer would then have to do is top the tank back up to full. It's not rocket science. I honestly think they do it this way on purpose knowing full well the outcome. They are ripping people off. Horrible customer service.
Amanda L