Great customer service. Easy to deal with highly recommend
Kevin P
Hasty Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Welland, ON L3C1L8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We were charged an extra day. When we asked for June 30 -July 2 they booked us to July 3. Then the app wouldn’t work properly when we were trying to drop off the truck it wouldn’t accept the photos. I tried 4 times then gave up and took pictures without the app to show.. The Truck was very clean and ran great
Sylvia Sthe service was mediocre, not very friendly - truck was maintained but he just handed me the key and sent me to figure out which truck was mine - I had rented a 10' but they gave me a 15' and didn't tell me, so I was wandering around trying the key in the 10' trucks. Tank was 1/2 full, which I get happens, but they run a gas station, they couldn't have topped it up so I'm not fiddling trying to get it to 1/2 full when refueling. I had to go digging around behind a sea can or something to find the dolly I had booked. Clearly they had better things to do that serve Uhaul customers. But the truck was functional and did what it needed to do.
Charmaine KReduce the mileage charges
Claude CAbsolute trash customer service and everything else about this experience. Had 3 weeks to notify me that the truck was not available at my location but you let me know last minute and I had to scramble to make arrangements for someone else to go and pick up the uhaul since it was 30 minute drive from previous location. Apparently the place I originally rented it from burned down a month ago but you still have it on your website as a pick up location. Are you guys serious??? When I spoke to the booking agent she said she would apply a $20 gas voucher to the invoice which I don't see. Afterwards when I tried to log on to my account on your website to double check my booking and confirm my new pick up location - your website was down for almost a full 24 hours. Once again well done. Then someone by the name of Ricky contacted me and asked about a free trailer or compensation which I replied yes to multiple times. An auto message was sent back saying I would get a call. Never received a call.. The most unprofessional and embarrassing service I have ever received. Never again will I be using uhaul or any of your products. I doubt anyone will contact me about this crap that your multi billion dollar company put me through.
Dimitriy Z