Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)

986 reviews

554 Niagara St   Welland, ON L3C1L8

(905) 732-9947

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(905) 732-9947

554 Niagara St
Welland, ON L3C1L8

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The gentleman that served me asked inappropriate and invasive questions which would be considered rude in my profession as a teacher. The van was clearly dirty on the outside and had not been washed. The interior also needed to be properly swept and dried as it was wet in the middle of the cargo bay of the van. If it were not for the price, convenience of location and availability I would have gone to the location on Welland Ave in St. Catharines where the employees were much more courteous, knowledgeable and thorough in ensuring the vehicle met a customer's expectations.

sam S. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

I've haven't even parked the truck and the lady clerk was already outside to talk to me very convenient and very nice 5 stars for her

Joselito L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

Hire new employee at the Niagara st location current man is rude unprofessional disrespectful and discriminative he is doing nothing but tarnishing your company customer service and relationships at his location this has not been the first time

JOSHUA D. 
Rating:
1.0

Reserved truck for 12 hours but was told to return in 6.5 hrs

CAROL H. 
Rating:
5.0

Very nice customer service… Very clean truck… Very clean store

Jeff R. 
Rating:
3.0

Customer did not leave a comment.

gwen M. 
Rating:
5.0

Welland (Ontario) should have trailer for rent

NARENDER B. 
Rating:
1.0

Customer did not leave a comment.

DAVIDJASON G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

All good. Would use again

STEPHENN B. 
Rating:
2.0

The parking space is not clearly signalized, where we can park the trucks. Also online said there should be a key deposit box, and there was none, I left the keys with the gas station clerk, not sure if that was the right thing to do. I was also asked by him to park the 26in truck in a very narrow parking space, because the other space blocked the car wash, well then it shouldn't be a parking space right? The place looked like an improvised Uhaul space, instead of a proper business.

FABRICIO A. 
Rating:
5.0

vijay patel is so kind and give best service and so helpful

abhishek D. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
2.0

The truck was too small for what I needed, so I returned within 40 minutes having used $2 of gas. I wanted to get a bigger truck, but I really struggled to understand the lady at the counter with her mask, so I ended up leaving empty-handed and without moving what I needed to get moved. Pretty unsatisfied...

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

The service was friendly and fast, and everything was ready to go! We would recommend this location.

Marnie L. 
Rating:
3.0

I ordered a 9' Panel Van days in advance and received confirmation that it was reserved for me. On the day, I called to confirm that it was indeed ready and was told that I had a 10" Cube Truck waiting for me. When I notified them that I had ordered a van and not a truck they said that they did not have a van so I should call U-Haul. When I did, I had to wait on hold for about 20 min. and then when I explained my dilemma I was put on hold again. The call got dropped and I was sent back to the front of the line just to have to wait again for about 20 min. and have to explain the same situation from the beginning to another person. They too, couldn't help so they re-directed me to someone else just to tell me that there was nothing they could do. What a bloody waste of time. Out of desperation I used their truck but it was a piece of crap and it felt like I shook some fillings loose when I drove it. In the end I got the job done but it was quite an unpleasant experience. The other thing to note: don't be fooled by their $19.95/day advertising, It's really $19.95 for 8 hours only. Next time I'll give another company a try. They probably won't be better but at least I won't be knowingly giving my business to a deadbeat company.

Ihor T. 
Rating:
4.0

I made the reservation on line. Process was quick and efficient. Supplies and truck were ready on time. I would have appreciated the customer service to let me know as soon as my rented truck was available through a text message as it was there 30 min before my renting time. If I knew, I would have rented 30 min earlier. Website indicated available time 30 min later. Also it would be an improvement to be able to make the reservation on the phone in advance. Overall, my move went well.

Haifa J. 
Rating:
3.0

It did what it needed too

Jacqueline J. 
Rating:
5.0

First time ever renting a u haul It was an awesome experience Thank you

MICHELINE L. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

I was happy with the service

Don M. 
Rating:
4.0

It was rather expensive, $75 for the rental including mileage of 32 miles and $18 in fuel to donate furniture to a charity. Regardless of what the use was, it was expensive.

NICK N. 
Rating:
3.0

Customer did not leave a comment.

Perry S. 
Rating:
1.0

Reserved a truck for 9am. Received confirmation email. Was never contacted. Arrived to pick truck up at 9:15am. No truck. Told I have to wait until 2:15pm. Had movers ready for 10am. Had to pay them. Went to pick up truck at 2:15pm. Not there. Then told 4pm. Told the other truck they had was reserved at 6pm. Told them I had no choice and needed a truck. They allowed me to have a much smaller truck at 2:30pm. Then had to move with no movers, more loads, and have a $115 charge, for a $70 truck I was told I had a $50 credit towards due to my reservation being denied. Very disappointed in this location. I have used uhaul to move multiple times and have never had such a horrible experience.

Jordan L. 
Rating:
1.0

The worst experience I will never rent from you again. Why is that your service staff at your location in Welland, Ontario stinks the employee standing behind the counter is asking client to give him the reading of the mileage on the rental truck. The charges for three hours are over $200 it a real theft. The truck needs work I will report you tot the ministry of transportation.

Yehia A. 
Rating:
3.0

Vehicle gauges should be metric. Canada has used the metric system since 1979 and it is confusing to a driver using a vehicle that he is unfamiliar with to guess his speed or try to read the tiny numerals on the speedometer representing the metric equivalent

Alan M. 
Rating:
5.0

Customer did not leave a comment.

caleb M. 
Rating:
4.0

Everything went smoothly and vehicle well maintained.

Patricia G. 
Rating:
5.0

Thijs location was AMAZING. It was a nightmare getting my truck in Winnipeg, and to top it off, the person working had changed my drop-off to the US. I'm in Canada and borders are closed. I was so thankful this location took the truck and let me leave for them to remedy the issue. Absolutely amazing service!

Melissa W. 
Rating:
1.0

This is my 3rd time renting from this location. They say one thing and charge another. Not happy and out $50.

Donna F. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
2.0

Respond to the phones more

Valerie F. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
2.0

Customer did not leave a comment.

GARYB M. 
Rating:
1.0

we rented this trailer in combination with a 20 ft uhaul truck that 2 days before we were scheduled to pick it up on June 30 it was in an accident and our reservation was reduced to a 15 foot which absolutely would not work (we wanted a 26 but had to settle for a 20) so this trailer got completely loaded just to have to un pack it and return it we should not have even been charged because it was not our fault the 20 ft truck was crashed and we could not use it thank you

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

ROGER K. 
Rating:
3.0

Online return didn't work for me

BRANDON B. 
Rating:
3.0

Give me a receipt pls

Peter D. 
Rating:
3.0

Customer did not leave a comment.

Chelsea M. 
Rating:
1.0

Customer did not leave a comment.

Yunhu J. 
Rating:
1.0

Did not pay the mount I was told when I reserved. Ended yo being more then double.

ALBERT L. 
Rating:
5.0

The vehicle was dirty on the outside but the staff was friendly.

Stella H. 
Rating:
3.0

I would be nice the next time if we could get a truck at a location closer to my house. There is one about 3 km away, but I had to drive into Welland to get this truck.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

When I open the back of the truck they were still brooms and dust pans in the weedeater in the back of the truck… The truck had also not been cleaned out in the back as well and many of the items that I put in got dirty

Marty M. 
Rating:
5.0

I would of perferred a copy of the invoice ( hard copy.or.electronic) showing my final charges

GREGORYP S. 
Rating:
2.0

Customer did not leave a comment.

Jeff N. 
Rating:
2.0

I found the people at the store not very helpful at all and kind of rude

SEANG A. 
Rating:
5.0

Very helpful store manager.

SCOTT R. 
Rating:
5.0

4th time I've used this location. 5 Stars

RICHARD I. 
Rating:
5.0

Great experience. Intent often for work and I would certainly use this location again if I needed a truck in the area.

Richard A. 
Rating:
5.0

Everything went smoothly...From check in to check out..This is the second time I've used this place

Kathy S. 
Rating:
1.0

I explained I thought I could drop off in Vineland. I booked the truck wrong using the online option. The guy at the counter told me he could not make that work. There was a pick up at 130. So I paid for km to return back to the location respecting the time and my error. I returned it to a lady at the counter. I was a couple minutes late. She said no worries, there are no other bookings. I'm disappointed that he couldn't help me with my error and I paid for km to return when it could have been done.

Katie S. 
Rating:
5.0

Overall a great experience with the employees and the trucks. Only thing I would suggest is to have the appliance dolly provides in each truck. It would be a definite help.

Kyle D. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Nothing

DAVID N. 
Rating:
1.0

I reserved a 20' truck and was told one was not available. No apology, and man had very poor customer service skills. I ended up getting a 10' truck so extra trips had to be made which cost me extra money for the extended labour time, as well as extra mileage costs at $0.89 a km Was a very expensive experience. Will not be using UHaul again.

Kimberley A. 
Rating:
2.0

1) Their signs indicate it is open 24/7, it is not. Not for Uhaul. 2) The person in charge did not want to explain the tow button on the transmission. Did he want me to use more gas (he sells gas) ? 3) I filled it up completely with gas. His response was, "how do I know that ? " I had just filled it up at HIS OWN PUMP ! Not a customer oriented person. Good luck with him.

LUIS F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
1.0

Record distance travelled CORRECTLY, basic truck maintenance is highly recommended (ie, oil changes and fluid top ups, wheel alignment). The owner at this location is shady, not friendly at all and lies about the distance travelled to make profit. I will never recommend any of his minimal effort services to anyone.

Nancy D. 
Rating:
5.0

Excellent and friendly service.

James S. 
Rating:
4.0

Customer did not leave a comment.

Foued M. 
Rating:
4.0

The employee gave me his keys and told me where to get the appliance cart outside (behind a storage container). He should have gotten it for me. He was not overly helpful. Didn't give any guidance as to what truck was ours either.

Kristina B. 
Rating:
5.0

Was very happy.

Jeff C. 
Rating:
1.0

When we signed up, we had it until a Tues. Called day before and said can get it that night, extra day free charge. Got to Ottawa and found out was supposed to be actually Monday drop off. When at Niagara, they asked husband can drop off any location in Ottawa and he said certain place. They actually wanted it at a further place and told a customer it would be at that location. Also found out the place my husband thought, it wasn't even there so Uhaul also got that mistake. Wasn't pleased with Niagara.

Charlene A. 
Rating:
5.0

Customer did not leave a comment.

Pietro M. 
Rating:
1.0

Customer did not leave a comment.

Holly E. 
Rating:
5.0

Very friendly, helpful, and accommodating to time frame

Steve S. 
Rating:
1.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
1.0

Customer did not leave a comment.

Autumn H. 
Rating:
1.0

I had a horrible encounter last time and I swore I wouldn't use U-haul's services again. Not because of the company but because of the customer service rep that works there. I believe his name is Vijay. The last time we used this location, the experience was terrible so we were trying to avoid this location, unfortunately, it's the only location with the truck size that we were looking for so we had to use this location again (554 Niagara St). Because our last experience was so bad, we made sure this time we had everything in black and white and we were as polite with this man (Vijay) as possible. This man still over charged us again! He tried to up sell us on some insurance which we declined. This man still charged us for it and we questioned him about it, he said "My head is crazy today, I'll talk with you later". I kindly explained to him that we were just trying to clear this up because when he called us on the phone to complete the registration, we tried to use our debit card and he explained to us that if you pay with debit or cash you will have to take the insurance. The only way to opt out is if you use a credit card. So I gave this man my credit card and he still charged us and when we questioned him about it he told my wife there's the door and if you guys aren't happy then don't come back here. What an absolute moron. People in the store were looking at him. I have a video of him saying these things and even more nasty things to us on my phone and best believe this is going on youtube and every social media platform I have access to. I've never written a review before but this guy was just unbelievable. I also have a receipt showing that he refunded us for the over charge. The last time he tried to make me look like a liar and he embarrassed me and my wife. This time I have receipts and video footage. Dear U-haul, if you really want to make your experience for your customers better, please please please fire that guy or at least transfer him to another location. He is an absolute embarrassment to your business and anything customer service related for that matter.

Emmanuel A. 
Rating:
1.0

The customer service rep is extremely rude and unprofessional. He over charged us and then berated my wife and in front of all the customers in the store. When we asked to speak with a manager he just ignored us and refused to speak with us. He needs to be fired! I called your customer service line and the agent I dealt with was not even trying to listen, he was more combative then helpful. He basically tried to make it seem like I'm the idiot and that I didn't know what was going on. He told me he would have a manager reach out to me, I have not received a call since. This is absolutely awful. Speaking strictly about the business, I have no problem with the business it's self, however, the customer service is piss poor. Please close the 551 Niagara location, the service rep there is a scammer. Vijay is his name, at least that's what he claims. He kept on giving us different names so I don't know who we were dealing with. As a customer I'm incredibly appalled that such a person is in a customer service role.

Emmanuel A. 
Rating:
2.0

Customer did not leave a comment.

ED C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

LUIGI C. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

It was a very easy pick up and drop off. Would highly recommend this location.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence T. 
Rating:
3.0

No xomment

Ian J. 
Rating:
5.0

Wonderful, Friendly service as always.

James S. 
Rating:
5.0

Customer did not leave a comment.

Aleksa T. 
Rating:
3.0

Truck didn't come with dolly equipment. Notified staff who credited 7$ to account even though cost was known to be 10$. When asked they told me call corporate.

Eric G. 
Rating:
5.0

Better per km rate

JOSH A. 
Rating:
2.0

Filled out online contact less pick up prior to picking up and when I picked up vehicle was still forced to come inside and provide documents. Also charges came to over $60 when the estimate did not seem like it would be that high for less than 20 kmeters of usage

Jacob W. 
Rating:
5.0

our experience was perfect. 5 stars ! We booked a small cube van and found it to be clean , no complaints. Price for 24 hours was very reasonabl.e

William B. 
Rating:
1.0

Vehicle not cleaned. Someones covid mask on the floor. Inside filthy. Rude assistant. Not a drop of windshield washer fluid.

Ray D. 
Rating:
5.0

So fast and convenient. Great service.

lilly C. 
Rating:
1.0

The van had not been cleaned at all. No attempt was made to clean. I could not see out the windows. Huge dried puddles on matts .NO COVID CLEANING !!! Will never rent here again.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Vijay is the ultimate in professional, he always takes care of me , even last minute, love dealing with him

Daniel P. 
Rating:
5.0

Hasty market is great. U-Haul can go fuck itself. Fuck you so much!!!!

William L. 
Rating:
3.0

Truck was not close to clean. In this day, where things are supposed to be sanitized, the truck was not even wiped. I spend an hour cleaning it when I got home. Windshield wipers were ineffective and bordering on dangerous, washer fluid was empty and I had to refill it after driving about 20 Kim's. Not satisfied with this rental.

neil C. 
Rating:
5.0

We are repeat customers, they are always very polite, helpful and accommodating.

JUANITA M. 
Rating:
5.0

Customer did not leave a comment.

BINGYAN G. 
No reviews have been submitted for this location.

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