Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing. We really appreciate the professionalism and friendliness of the proprietors.

Rating:

5.0

Thank you again Vijay and your team, you make my job easy, thank you for taking care of all my needs. Thanks again Dan

Rating:

4.0

Excellent customer service and the vehicle was great. I’m not a fan of the app. I shouldn’t need to download an app to view my bill.

Rating:

5.0

Attendant was friendly and quick with turnaround times.

Rating:

5.0

Thank you

Rating:

4.0

Not much it was an easy experience. Our customer representative was knowledgeable and very clear.

Rating:

5.0

Thank you again Vijay, the best, never ever let me down, thanks to you and your team. Dan

Rating:

5.0

Once again Vijay and his team comes through at the last minute to make my life easy, thank you again Vijay for all you do for me. Dan

Rating:

1.0

Gentlemen behind the counter seemed annoyed that I was renting vehicle. He did not speak much but expected answers when he finally said something. He should not be representing U-Haul. I usually go to the Welland Ave location and they are amazing and always polite, not short and annoyed. I will never use again.

Rating:

5.0

Always good service. Say Bella’s and blooms recommended you we use for delivering weddings

Rating:

5.0

There is nothing but the service was great very great Pleasant recommend the place everybody very good service

Rating:

3.0

No A/C, fan would not work properly. Could not do any of the pre trip stuff, would not work, when I asked about it, was told forget about it.

Rating:

5.0

They were efficient, polite and had the vehicle ready. It was clean. Great service. We only use UHaul.

Rating:

5.0

Thank you again Vijay and your team, never any issues, always doing all the right things, the best , thanks again Vijay

Rating:

5.0

Easy drop off experience.

Rating:

3.0

The amount charged to my card was more than the amount on the receipt. I will need to visit the location to rectify this.

Rating:

5.0

Once again, Vijay and his team were outstanding, thank you Vijay

Rating:

4.0

15’ truck didn’t have a charging port

Rating:

5.0

Truck barely had brakes, no rubber on the wiper blades. Felt like I was steering a boat

Rating:

5.0

customer service at check out can get better

Rating:

5.0

Once again Vijay and his team went above and beyond to help me when I needed it, and had to change things up at the last minute, and it was no problem, thanks Vijay, the best...

Rating:

5.0

We have used this location before. Fare gas prices so we refill there, ample space in the lot and gas area for rental trucks. To no fault of the on duty employee, but checking in and out can be timely due to other customer traffic. I’m patient, but many are not. Unfortunate for the on duty employee and customer who’s impatient

Rating:

5.0

the call centre was rude leaving messages

Rating:

5.0

Representative friendly and courteous very helpful very easy rental and awesome truck!

Rating:

1.0

This is the second time that I have used this location and I can promise you that there won't be a third. Horrible customer service. I went in to inquire about how much gas to put back in the tank. I showed the woman the before and after photo of the gas gauge and she advised me to pump $20 In and then to get in the truck and see how much more I needed to pump. Well, as per her instructions, I did just that and it turns out that it went way past what I had used. I went in and explained it to her and she refused to reimburse me for the gas overcharge. I pointed out the fact that I did exactly what she said so why should I now be stuck paying the overage and she just copped an attitude and said it was my own fault, not hers..?! Here is an idea! How about you do what other companies do and have your truck loaded with a FULL tank before they are rented out. That way there Is no guess work as all the customer would then have to do is top the tank back up to full. It's not rocket science. I honestly think they do it this way on purpose knowing full well the outcome. They are ripping people off. Horrible customer service.

Rating:

2.0

The truck roof leaked.there was heavy rain that day. Enough rain entered the truck to ruin the TV. The operator was informed of leak but no corrective action taken.

Rating:

5.0

I rent sometimes 2 times a week, and Vijay and his team always is so accommodating, it's no fuss, he just says OK and it's booked, he really takes care of everything for me, thanks again Vijay Dan Plante

Rating:

4.0

Put a dolly on the trucks

Rating:

2.0

The owner was very rude customer service was terrible

Rating:

5.0

Owner was very friendly, informative, and kind. Had a very good experience!

Rating:

1.0

The attendant was super rude, he wouldn't explain properly to me ended up wasting over an hour of my time unnecessarily because of his poor lack of communication. I ended up spending more than I'd have if only he had explained the deal properly. Overall, this is a horrible bad experience for me, but given it’s my first time using U-Haul, I'd try one more time, this timeat another location, hopefully I get better service this time.

Rating:

5.0

I always rent from this location, it's great

Rating:

3.0

The truck had no rear working lights, so I had to drive with Hazzards on until the sun came up. The tire warning light was continually on. The window level (driver side) was defective. I was told to ignore the warning, that things were fine. I had no option but to use the truck given, since I was not aware of the light issue until early Good Friday morning.

Rating:

1.0

It was my first time there and he kept tossing me around. Not coming there anymore

Rating:

1.0

I had to move the trucks in order to Get mine, they refused to Check the truck at returned, they got mad at me because I asked if they can inspect the truck since I was returning the vehicle.

Rating:

5.0

I liked the efficiency of picking and dropping off a vehicle - very smooth!

Rating:

5.0

Very good service and the people are really nice and helpful

Rating:

1.0

You guys are cheating I didn’t use up to 40km and you guys charges me for 66km bad service I won’t recommend you to anyone

Rating:

4.0

The price for 3 hours l pay $99.00 to pick up a table at 32 km l Little bit too much

Rating:

2.0

Service rep was very unpleasant and don't lesion , I have to repeat myself over and over while he is giving attitude.

Rating:

5.0

Nothing I hate going to a business and talking about the weather and making small talk and this guy there was straight business. if I could have tipped based on the least amount or words spoken I would rate it 12 out of 10 unsarcasdticly!! For real!this will be my number one recommendation for U-Haul.

Rating:

5.0

As always, Vijay and his team go above and beyond, just a pleasure to deal with, so helpful, not sure what I would do without them

Rating:

4.0

Pulled in, fueled up the truck which was convenient and then clerk asked us to take photo of milage and gas gage and back the truck into a set area. We complied. He thanked us, took the keys and the return process was quick and easy in and out for the retun in 3-4 minutes.

Rating:

3.0

The store clerk when questioned regarding payment processed to credit card on file without consent or offering alternative payment options was delt with poorly. When we initially booked the van we advised the other store clerk our payment method was going to be cash. This miscommunication caused another party undue hardship and frankly due to the lack of professionalism or care to provide exceptional customer service returning the rented van on time. Clean. Gas refilled. No additional damage. I feel although minor in perspective, was a unpleasant transaction. I took the time to address the credit card being charged and his response was "it's charged automatically" with a nonchalant, too bad for you attitude. In short. I was told I could pay cash/debit conditionally if the rental was returned on time before 9pm Friday. My fee quote was Accutane within 10-15 dollars which I was satisfied with not exceeding the initial quote. It was about the transaction and this clerks attitude and how he felt with my addressing the payment method and not doing anything to provide a satisfactory or preferred service meeting the customers required needs. Just a heads up

Rating:

5.0

No issues. Very convenient to have a gas station on site as well for refueling prior to returning.

Rating:

5.0

I rent from Vijay all the time, he always takes care of me, very professional and always accommodating, he really goes above and beyond

Rating:

1.0

I got invoice in my email saying final charges would be 119.45$ , but they have charged me $150.23 . I do not know what to do now.

Rating:

5.0

Service was fantastic