Couldn't get the vehicle I wanted so went with the next size up, cargo van. Set up my reservation online for a specific time frame. Uhaul changed my reservation to a 24/7 truck share with contact less pickup automatically. I get to the location to start the online pick up and it tells me there is no equipment assigned to me and to call a number. I call it, she tells me the location does not do 24/7 truck share even though the website changed my reservation to that. She informs me that they do not have the equipment and I'll have to go somewhere else. I told her this wasn't my mistake and that they could find me a replacement. While I'm in the middle of talking, she transfers me to another department without asking or telling me. I'm just cut off with on hold music. This man tells me that this location does do 24/7 truck share and he doesn't know why their customer service told me I couldn't. He said they just don't do contactless (what I signed up for with my reservation with this location) and I would have to go inside. I go inside and have to wait forever in line as they had 2 cashiers but only one taking customers? They inform me that for the cargo van I need a major credit card as it's leased. The email told me a major debit OR credit was needed. Not only a credit card. I didn't have one (I had signed up to pay for it all online with my debit card) so I had to take an even larger vehicle because that would could be taken with a debit card. Not only could I not get what I wanted or signed up for, I had to give all the info I had already given online to the cashier. So terrible customer service but it gets worse. The emails and Uhaul website tell you at pickup, what amount is due. Mine told me $41 approx. I get there and they made you pay $100 upfront as a deposit. Which if you want to take that much up front as a deposit then you need to be informing people on the website and paperwork and not surprising them when they show up. It took me an hour after I got there to get my vehicle and no one seemed to know what they were doing or what was going on. Then he tells me I can't park my car at their location as they need it for customers and the gas truck so I would have to move my car to another parking lot. Will never go back to this location and will seriously consider another company than Uhaul.
Kaitlin L
Customer Reviews for Hasty Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always excellent service and equipment has full tank every time. I will continue to be a repeat customer at this location!
Nancy AFast, clean, full tank of fuel
Georgi AThe clerk was not very polite
Fredrick SThe guy running this uhaul and gas station can not be trusted. Im still watching my account as of this date because he tried to overcharge me. This is the closest uhaul in my place but im not going back again.
Loreto BQuick to book, easy to pick up, new van, convenient location
Georgi AThe overall fees are quite high- this rental ended costing me a lot more than I anticipated. The initial rental fee is great, but the cost per kilometer is what brings the costs so high!
Katherine MDefinitely my goto location every month
Nancy ATerrible customer service. I walked in and immediately he said "drivers license and credit card" no hi or anything. Extremely rude. Kept letting other customers go ahead of us.
Lauren CThey did not do the vehicle inspection with me and told me to take a picture of the mileage and gas level before I went. The truck sounded aweful like it was ready to fall apart. I put let than 30 kms on the truck and they tried to tell me I put 66kms and charged me. I spent 30 minutes in there arguing with them about the wrong mileage. I had pictures before and after showing I only did 26kms and only put in 20$ worth of gas. That was a terrible experience and their customer service at the gas station spent so much time arguing with me. Very poorly run for a gas station and uhaul combination. I do not recommend.
Jennifer CThe vehicle smelled awfully of smoke to the point it triggered my asthma. Advertising $19.95 per day is ridiculous. We had a 10 ft van for 2 1/2 hours and went less than 40 miles.... Grand total $135.00. Ridiculous!
Robert BNo improvement necessary, excellent service and equipment.
Nancy AWe rent from this location regularly they are always friendly and take care of us
KIM Lthe truck should not smell weed
sebastien pAll good
Wendy BExcellent service, no complaints
nancy aA good experience for a stressful time
MARION LFirst off the guy at this location began swearing at me right away the guy seemed that he did not want to be there he does not like his job he does not like the business all you did was give attitude and cuss. Very disappointed but using your home for over 20 years is the first really bad experience I've had and I would not refer you all to anybody not that location anyways and suggestion would be to take your truck out of that place because you're just gonna ruin the U have a name.
Ronald TIts a good service and u-hall is neat and clean well maintained
MANPREET MAbsolutely excellent. I do not have any comments other than the service was excellent, incredible easy, and the van was immaculate and new. Thank you so much for helping me out in a pinch!
Sara DI need to talk to the manager, because if I rent the truck for $29.99 and $16 for insurance, I ran 75 mile . It was full and I used a quarter tank. I filled up for $55. I paid $150 deposit and than I paid another $57 on top of everything. I believe I got charged extra money for no reason. I need an explanation for all the charges. This place need a new manager for sure I believe it’s wrong to charge extra for no reason
michael cCanadian speedometer not American
SHANLEY JQuite satisfactory
FAITH AThe truck was snow covered and no snow brush in the vehicle, had to idle and defrost for over half an hour, wasting my time and gas. I also had to defrost and move a truck to get the truck I was using for the day. I was relieved that Uhaul had the truck I booked, at the location I booked with. I have booked with Uhaul, in the past and have only been successful 5o% of the time in getting a truck and at best the actual size truck I booked.
Terry WHave had a problem getting my deposit back, paid debit they wouldn't give me cash back said it had to go on my credit card. When called to inquire why I hadn't received a credit after 5 days, I was told that it said it was paid in cash. Now I have to wait for a cheque in the mail. Not impressed about this
Chris FWhen I picked up truck I was told to park my car in another lot even though there was more than enough room in his own lot. After I returned the truck a couple of hours later and having put only 37 Kms on it the manager insisted on seeing a gas receipt. The gas guage was still on full. I have never ever been asked to produce a gas receipt. While I will likely rent from haul again it certainly won’t be at this location.
derek lEverything was good
Glain MIt took me 45 minutes to pick up the truck using the "mobile, quick way to do it" I had to wait on the phone with Uhaul for 15 mintues. Terrible pick up service.
David HWhen I picked up the truck and drove it home, I was alerted by my iPhone of an Apple Airtag on the truck and my phone showed that it was tracking me from the uHaul location to my house. I was able to "play the sound" via my iPhone to detect it, and I heard the sound, but could not find it. Around 10pm, a car stopped in front of my house, but they drove off within 15 seconds -- I was still outside, loading the truck, so it's possible they saw me and took off, or it was just some random car. As a precaution, I paddle-locked the cargo bay door and parked my car in front of the truck overnight to ensure no one drove off with the truck. The next day, the Airtag wasn't detected. A bit odd. When I returned the truck and told rep about the Airtag, he didn't understand what it was, or why it was a concern.
Geoff HVery rude employees! He was very unprofessional!
Rachelle MThe engine light was on the whole time. It’s a pretty expensive mileage charge when I have to also pay my own gas. The gentleman at pickup never got off the phone while dealing with me. Had me go find the truck myself and bring it out front. No charges explained; only asked if I wanted insurance.
ALIANE FFriendly, polite, well organized. Very helpful through the check in and check out process.
BRIAN SI do rented a uhaul here in Welland Ontario Canada / the owner told before to go that it was per kms $60 cents i do rented by the day 10.00 am and brought back 7.00 pm we drove 170 miles and he charged me at all $279 .00 dollar ans he said that the kms it was .89 and by the mile 1.43 / this post is because i think is to expensive and why he xhange the prices after when we get rented its not thw firts time and the last one but in one day pays $316.45 is something unreal like rip it off my money/ Uhaul we asking for investigation about please u have my name and isn’t money problem but something not good here he never comes with me to showing the van either earlier or afternoon PRETTY WORSE SERVICE ALSO !
EDUARDO SWhen picking up the 15 ft truck the guy kept taking other people through checking me in. Then when I dropped it back off. I added gas they put it was lower than it actually was and I took a picture and showed them. She also couldn’t close the drop off properly so told me To leave and I’ll get an email receipt. However was kind of uncomfortable dropping it off at 245 ish pm. Was booked until 5 and they told me To hurry as the next person was already there…? Would not go back here to rent.
Victoria LMade a reservation through the U-Haul website (received confirmation of my reservation) and the truck I reserved wasn’t there when I went to pick it up. This is the second time this has happened at this location. I will be going to a different location for my next moving needs.
Andrea Svery friendly staff
Michelle GHe vehicle broke down at my final location so I recommend Better servicing on the vehicles and better communication between the roadside assistance team, the rental location and the regional management as i received multiple calls where no one knew about the break down.
JOSH TAll good. Thank you
BOZHIDAR DChange your name on your billing. My Visa was declined because the name came up Welland Race Track. I had a long drive with two of your trucks and the rental and fuel had to be paid in cash. Something I was not planning on. Had your bill said Hasty Market, Pioneer or Uhaul I would have recognized the amount. Now I will not have a Visa Card for 10 days. You need to change your name for credit card charges.
kathy bThe lady serving us was very friendly and pleasant to deal with
FRANCINE MFriendly and efficient service. Best U-Haul in town!
Kristy BVan showed oil service was due….
Stuart CExcellent service!
PAUL VNot too much, very helpful and friendly
RENE LThe owners of the U-Haul rental service deserve commendation for providing an outstanding experience. Their professionalism and attention to detail were truly impressive, making the rental process smooth and efficient. From start to finish, their dedication to maintaining top-notch equipment and delivering exceptional customer service made this U-Haul experience truly remarkable.
Jordan HThe worst experience. Uhaul made my moving day a complete nightmare when they decided to move my time from 8:30 am (which I booked over a month in advance) to 3:00pm, I get you can change the time but by 7 hours! Who starts their move at 3:00 pm in the afternoon. What’s the point of a reservation if your just gonna completely change if on the customer. The customer service reps didn’t seem to care one bit. And consider I heard horror stories from a few friends about Uhaul I’m sure the rep. Didn’t care because she probably deals with pissed off customers all day
mike mHe didn’t let me know about charges
Vojislav LThe dozen blankets that I rented came in 2 bags that were tied in knots so I had to tear the bags open to use them. Upon opening the bags some were very damp as if someone else had used them and were not dry. The truck cab was clean as could be expected,as for the back the previous renter did not sweep it out,as there was some flowers on the floor. I took it upon myself prior to returning it, to make sure that it was clean.
Brent RGreat customer service from the agent at the time of pickup. Very friendly and informative
Deangelo BI had to ask for my cash deposit to be returned to me. I was told an email of the receipt had been sent to me. I have already replied that the receipt was incorrect. Or he kept the paperwork from the Hamilton location. Not sure as the receipt was unclear or something was missed in email communication.
selena tThe mileage cost and charge was VERY confusing as it was shown in miles not kilometres and I strongly feel like I was over charged for my mileage
Samantha J12 v accessory plugs.were found damaged/not working at.pick up, this should be & can be known/adressed by agent when assigning vehicle.
mathew b