Customer Reviews for Hawaii Collision Center
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

First time I did the complete order on line , the pick up and drop off went very smoothly!

Rating:

4.0

Instructions for getting the key is a little difficult to follow.

Rating:

2.0

The moving blankets contained within the sealed bag with a green tag appeared to be new. But upon braking the seal and removing the moving blankets they smelled horrible like manure/compost, as if they had been used previously and replaced and sealed again. The moving blankets smelled horrible and made the moving experience almost unbearable. There was also cardboard in the passenger seat when I picked up the vehicle. I took pictures of the vehicle exterior and interior prior to leaving the pick up location at the start of my rental. The lot the vehicles are in looks like its abandoned dead grass and there was a metal dog kennel with a water bowl out side of it and no dog in sight in front of one other the adjacent u-haul trucks.

Rating:

3.0

The U-Haul app is clunky and needs to be revised to be more user friendly.

Rating:

1.0

Have a able person there to do the transaction not an app. That is the most stupidest thing in the world. Using an app to rent a truck is 3rd world shit. Hawaii is the 50th state and we cant get somebody to work!!!!! Im never recommending this place to anybody. It's ridiculous. It was so hard and frustrating navigating thru the stupid fucking app when you dont know what to fucking do. So go fuck your app. You see when you want more comments. You get the full shit that comes with it. I fucking hate u haul period!!!!!!!!!

Rating:

3.0

Had issues with the app the manager JC was a big help and fixed the issue (I was told on the app i was missing info and had to call the # given, when I called i was told i was unable to pick up keys for the 20’ truck but could take a 15’ truck) also truck was nearly empty and said on the display 43 miles from empty I returned it half full and feel I should get reimbursed for the fuel Thanks again to JC or I would not have been able to move my furniture

Rating:

2.0

Not only was the check in process difficult, there was no one at the location present to answer any questions regarding pricing or the process in general. I initially reserved a vehicle at another location and was referred to the location of my rental.I was told that I would be receiving a discount, however, there was no one to speak with and I have received no further information.

Rating:

1.0

I accidentally left a bag of taco bell wrappers in the van, and they charged me $185 cleaning fee!!! Who does that??!?

Rating:

1.0

No contact is just not for us. The truck was clean, but extremely banged up. Additionally, the previous user had not locked it so all the moving blankets had been stolen. And, the gas tank was opened and had a long tube sticking out of it like someone had been trying to siphon gas. I personally prefer being able to talk with a real person, not an app, when things are not as I expect. The app did not want to accept my husband’s license even though it is active and current, so we ended up having to talk with a Uhaul representative anyway.

Rating:

2.0

They tried to charge $100 cleaning fee for a frog and less than a tablespoon of dirt in the corner in the back. I took videos of it and I had to drive an hour back to clean it or get the charge. Normally when you return a uhaul they go out and do an inspection, make sure you get o e so this doesn’t happen to you. And when I asked for a little toilet paper to clean the mud, he wouldn’t let me use any of his supplies no even asked to buy a handful of toilet paper for $2 but he wouldn’t do that. I guess he really wanted that $100 cleaning fee

Rating:

5.0

Renting a 15’ truck went smoothly! Picked it up and dropped it off be fun pre and after hours and it was an easy process. Thank you Hawaiian Collision Center!

Rating:

2.0

JC UHaul Field Manager helped unwind the chaos and added fees. 1st) We booked weeks in advance, we were called Sunday evening and told the truck we rented was not in service, manager “contact a competitor”. 2) we were overcharged & told the truck was late when we were outside the collision center after they opened. I asked the man at the desk if he would check out the truck/mileage gas etc and he said “no that’s what Uhaul does”. Poor customer service, poor communication, & as a whole the worst experience with your company in years of using Uhaul.

Rating:

3.0

The only thing keeping us rating it average is the manager of Uhaul. He went above and beyond getting us situated when everything was going wrong. He alone deserves 5 starts. Thank you.

Rating:

5.0

Always professional and friendly service

Rating:

2.0

They don’t care that the phone number on Google is wrong

Rating:

5.0

Customer service was amazing

Rating:

5.0

Our customer service representative Denise was the best!! She was a complete blessing. My reservation got mixed up twice and she came in and fixed it right away and was so accommodating. Work places need more like her! Also the truck was a perfect fit for our needs!

Rating:

4.0

U have easy pick up & drop off, excellent customer service, keep up the good work!!

Rating:

5.0

N/A

Rating:

5.0

Hawaii auto collision was punctual, and professional in renting out their 15ft truck. Street parking is minimal but easy to find.

Rating:

4.0

When we arrived, there were no furniture moving blankets on hand even though it let me make that a part of my reservation. It just seemed like we were a bother when we got to the store to pick up our rental. When we returned the truck, we walked the keys into the store. I got a phone call the next day to ask if the truck was returned. Just seemed like service could be improved. Truck was in good condition and did the job. We are thankful for that part!

Rating:

1.0

Well since you do not care about me being charged $20 for dropping my key off at some little whiners lunchtime I’ll write a nice google review. Have a nice day!

Rating:

4.0

Gas was only 3 fourths full but I filled it to full. I should get some money back.

Rating:

5.0

The staff member / owner there was absolutely amazing. I would definitely recommend.

Rating:

5.0

Great customer service

Rating:

3.0

The van was filled with roaches, all around the driver seat, on it, under, left, right, front, behind, at my feet, every time I opened the door, etc. I get the environment we"re in but there's no excuse for this. I've rented vehicles elsewhere without amy roach infestation. Also, the furniture dollies I reserved were not packed into the vehicle. Additionally, the van is in desperate need of an alignment and the back left brake light apparently was out. Glad I didn't get into an accident or stopped for a ticket! Positive note: mobile pickup afterhours.

Rating:

5.0

Extremely helpful staff when the mobile check in wasn’t working. Mahalo!!

Rating:

5.0

Excellent service friendly workers

Rating:

5.0

Yep. Uhaul is awesome only if your members are helpful. Please keep it that way. Thanks.

Rating:

3.0

Poor customer service ,rental person I spoke to never took the time to explain in detail what you need to do to start process to get your rental once at pick up location the . phone number on my email reservation did not work , voice mail was not set up , and the other number no one answer . I put in a complaint, and a Miss Karma call me and was very professional and concern about my o-deal she made sure I was totally satisfied with the end results before we hang up . UHAUL is bless to have Karma on your team . Thanks again Karma . .

Rating:

5.0

Nothing -excellent customer service always from this location.

Rating:

1.0

The truck advertised online was not the vehicle I picked up. I had a specific need for 7ft entrance in back. When I got to facility I observed the truck and it did not appear to be 7.5 as advertised. The agent had no idea of vehicle specs. Since I had movers scheduled I took the truck. Entrance was 6.3 at most and my racks would not fit. This made us take twice as long moving and severely injure back. It’s misleading and agent not helpful and useless. I’m beyond irritated.

Rating:

5.0

The gentleman that assisted us was polite, friendly and spot on. Mahalo guys.

Rating:

5.0

Very friendly!

Rating:

4.0

The location in hilo was great, but when I got to the location in kona to load up my u-pack containers(that I paid 7000$ to have shipped to my address, then they refused to do it) I couldn't locate my containers and the office was closed due to staff shortage. I'm really terribly unhappy with all of it. But the office staff in hilo was very helpful and friendly. They did great.

Rating:

1.0

I was told I could pick up at 730am with mobile check in but the option to pick up was not showing on my app or online and the office I called was not able to tell me the combination to the lock box outside. I had to wait till 8 for them to open and wasn’t able to utilize my laborers because we were late. The guy said I could’ve called the office to get the code (which I did) but they could not help for half hour trying to get it.

Rating:

5.0

Great service

Rating:

5.0

Bryson has excellent customer service, went above and beyond what he needed to do when I had some issues picking up the rental van and getting the keys . Very happy!

Rating:

5.0

Bryson was very helpful from beginning to end. The rental van was clean, and was big enough to make our move. Highly recommended for anyone moving in the Hilo area.

Rating:

5.0

Nothing

Rating:

3.0

The young man that handled pick up and return was less than friendly. He offered no information until asked. When I asked if they wanted truck returned with a full tank is when he says “it only has 1/4 tank now”.which was an inconvenience to fuel before starting my move. I also needed to ask him how damage on truck was documented or if I needed to do it myself

Rating:

1.0

Interior of van (especially cab) was dirty with dust on the floors and dust/fuzz on the seats. I did include photos of this. I also found a McDonald’s cup which had not been cleaned out. I should have taken a photo of that as well but just threw it out for them instead. Also the U-Haul person was not at his place of business during business hours when I picked up the van and the U-Haul app was glitching. Luckily the 24/7 U-Haul phone customer service person helped me. I picked up the van with 1/2 a tank of gas and returned it with 3/4 of a tank. There was a small amount of concrete dust from hauling a closed concrete bag in the back of the van on the removable mat. I did wipe most with my hand. I attempted to located their trash bin but was in a rush as my Lyft driver was waiting so I left it by the key drop off. I was then called and yelled at aggressively by the owner which was very frightening as I am a female. He then text me a harassing message and was very unprofessional. I do not want further customers to have to deal with this person in the future. He will not get my business again and I certainly would not recommend him to any neighbors or friends on island. Thank you for your time.

Rating:

5.0

None