The automated service wasn’t working. It took me over an hour to be able to pick up the rental because there was no person there for customer service. Then I sit on hold for a long period of time on the phone and then I was transferred to a secondary person because I couldn’t upload photos of the rental. Then to return the rental, I couldn’t upload the photos. The app stated someone would be in contact with me from U-Haul to close out my account “soon” but then no one contacted me. I sent an email to U-Haul later that night and I received an email back two days later.
Maggie K
Hawaii Collision Center
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Hilo, HI 96720
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Customer Reviews
- 3.5 Average Customer Rating
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The equipment/bag was torn and not attached on the dolly. Didn't have the security straps on both of them when I picked it up.
randall gThe only downside is the pickup location It’s impossible and dangerous to take the required pictures on mobile app without moving the van. The parking spot is about 8 ft from an active roadway. Same with the return. Thats the only concern.
GEORGE PIt was interesting to me that there is no one on site — employees of Hawaii Collision Center (HIC) — who could have helped me with this rental. There was a 9' Cargo Van at the location, evidently available for rent (as I was able to eventually confirm), but it was not showing available on the app. The HIC employee informed me that he/they don't do anything with/regarding the rentals and everything has to be done online or via the app. Fortunately, the area manager (Jason Mones) was outside near the vehicles, servicing them, and was extremely helpful. (That is how I was able to confirm that the van was available to rent and he helped me rent it.) Had Jason not been there however, that HIC employee was of no help and this rental would not have happened. Not sure what UHaul's agreement with HIC is, but it might be worth adjusting so as not to lose rentals like mine. While my experience was excellent, it would have been the polar opposite if Jason had not been there and so I'm not sure, without some adjustments, I would recommend this location to others.
Amy KIt was fine, although being able to leave your car while you rented the truck would have been good. The truck roof leaked, so that wasn't ideal, as it damaged some of my stuff. Also the hand truck seal had already been broken by the previous person and it wasn't re-sealed - I presume I won't get charged for it, but still.
JAMES G