It was fine, although being able to leave your car while you rented the truck would have been good. The truck roof leaked, so that wasn't ideal, as it damaged some of my stuff. Also the hand truck seal had already been broken by the previous person and it wasn't re-sealed - I presume I won't get charged for it, but still.
JAMES G
Hawaii Collision Center
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Hilo, HI 96720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The self serve pickup experience was horrible. No service representative on site so had to do the checking online. Took over 1/2 hour to figure it out. Very frustrating. And the drop off was no better having to do online drop off and take photos and follow the steps which took another 20 minutes. The lockbox was difficult to get into as the key wedged the door closed. Took a bunch of shaking to finally get the key. The worst U-Haul experience ever. Highly suggest a person in place to do the checking online in and drop off as this experience was horrible, a waste of time, and no savings by going people less from past experience. A big fail on U-Haul part.
Robert DI am giving Hawaii Collision Center 5 stars, not the overall UHaul experience. Hawaii Collision Center did their job and had the truck ready and clean as promised. The UHaul app was not a 5 star experience. For both pick up and checkout I had to call for support because it was not working properly. I was very frustrated and put off by the whole experience, and as nice as the people assisting were, I will not be using an app based pick up and drop off again. If it means paying a few extra dollars to deal with live people in person, then I am willing to do that. Please fix your app (no continue button for the pick up, and stuck in an infinite loop that kept bouncing between steps 1 and 2 of 5 during check out). I heard the people next to me struggling to return their rental as well. Again HCC 5 stars!!! Live agents on phone 5 stars!!! UHaul app and process 2 stars....
Chandra PUsing the app process is a nightmare. Confirmation emails are useless, telling you the vehicle is ready to pick up, and when you arrive to do the pick up the app gives you a number to call. You call and the rep tells you that the location is closed the day for your scheduled pick up and you can’t get your rental. USE ANOTHER RENTAL COMPANY
Michael DGreat experience. Really helped me out. Thanks to everyone who assisted me today.
Jennifer M