Customer Reviews for Hawkstone G&B Fuels
(U-Haul Neighborhood Dealer)

Rating:

5.0

the truck i wanted to rent was not available, so the staff gave me an upgrade at the same price which was really nice.

Rating:

1.0

I rented a Van for 4 hours at a rate of $39.95 plus I chose the $16 insurance. Only drove 38 kms and brought it back after 2 hours 15 minutes and my bill is $118?!!!!

Rating:

1.0

The person was too slow. Whenever other person came is he left me and ask to wait. Unprofessional attitude

Rating:

5.0

Nothing they go above and beyound for they're customers

Rating:

5.0

Excellent store manager at Hawkstone Uhaul.

Rating:

5.0

Thank you

Rating:

3.0

Van was very dusty and dirt all over floor, they guy who rented to us insisted we pump are gas at his location and then questioned me at drop off when I said I did not fill it there and I filled it somewhere else then he kept trying to ask where even made me go take a photo of the dash board for him to see the gas level even tho I did it online already

Rating:

2.0

Management need some customer service training on how to speak to people.

Rating:

4.0

The app 24/7 rental experience was not very easy. I should be able to upload my DL photos in advance. Not sure how I would have got my keys if i would have picked it up before the location opened

Rating:

2.0

I was charged an extra $20 after hours fee for returning the trailer earlier? I thought it was going to be at a discounted rate for the earlier return. I only had it for 2.5 hours. He said he was new and once the return was completed I would get an email with a receipt. I would have just returned it in the morning, know it would be extra not less. I really hope this gets fixed when I call tomorrow. Not impressed!

Rating:

1.0

No one told me what trailer to take nor did any help me hook it up. I did not get a drop off location

Rating:

3.0

Cleanin ish but certainly not inviting. The staff at both locations was easy to deal with and helpful

Rating:

2.0

Have the right size truck as promised in the reservation and have a truck that has under 100,000 MILES on it and runs well

Rating:

4.0

Maybe the owner was a little busy. Running a store and a very busy Uhaul business seems like a lot. The phone for the uhaul never quit ringing and he never quit answering plus trying to help people infront of him.

Rating:

5.0

Expand.

Rating:

5.0

I rent open trailers usually. The people are friendly, it is all good. I like the email confirmations, reminders, and billing. Very convenient.

Rating:

5.0

excellant assistance in checking in and out

Rating:

5.0

Excellent experience. Helpful agent

Rating:

1.0

The truck inside was not cleaned recently. The was Nintendo switch holder left from someone else. They charged me for Miles + km together and are very rude

Rating:

5.0

The customer service rep talked a little fast, other than that it was fine

Rating:

1.0

After using the truck, I filled the gas to the point it was when I picked up. However, the attendant complained that I should have bought $60 gas regardless of the level it was before I picked the truck. That’s was very distasteful and dishonest! Terrible experience!

Rating:

3.0

They were welcoming and helpful when a month ago I contacted them to directly book with them. Their attitude changed over time. Once even said to me that I talk too much, while it was them doing all unrelated talking. Every time I called they were far more busy looking after their Gas Station customers, than I as U-Haul customer. I felt unwelcome, after the first booking a month ago. To suit them self they relocated my Pickup location to Simon Valley from Hawkwood. Due to incomplete, misleading info and no help when contacted, they caused me to drive those extra 32 miles to locate a place to return equipment in Edmonton. That cost me extra "millage payment to U-Haul" as well as wasted my time in Edmonton and caused unnecessary stress and grief for me and my family. Unpleasant cs that is plain and simple. This has made me rethink: perhaps in future I will just hire a Moving company instead of using U-Haul.

Rating:

3.0

Whomever rented it before us had a dog and there was dog drool all over the inside windows. But the worst part of this experience was the state of the gas station that we rented it from. The bathrooms were vehemently disgusting. Gag inducing. Additionally, on jun 2nd this locations “system was down” and it looks like we were charged twice for this awful, terrible experience. Gross, disorganized and the fact that we were illegally charged twice makes this the worst rental vehicle experience I’ve ever had .

Rating:

2.0

The owner runs his store and the uhaul counter alone. Hopefully he gets more staff soon, but switching from helping me to helping a store customer and back again is unprofessional. He couldn't show me any particulars of the trailer, just quickly took a picture, then left. I do not have a receipt for the trailer rental either. I've called twice and the uhaul server is down. When should it be back up again?? He says he has no idea. Perhaps I can get a receipt from the main uhaul location???

Rating:

2.0

The owner was rude and constantly on his phone. The owner was lazy, did not have dolly, pad etc. loaded in truck ready to go like most UHall outlets.

Rating:

1.0

The person at the drop off location repeatedly refused to take the out of town trailer. He lied to me about not speaking on the phone to confirm their location, and then admitted that I had confirmed they were open for drop off. He only let me leave after I called U-Haul and while I was on hold. He did not help at all when I left the trailer.

Rating:

1.0

Charged 150 for full fee and said I would get refunded the difference. Instead, I was charged 87 when I got back ( I thought he was refunding) the payment went through and then I was told he was now refunding the 150. Afterwards he let me know it can take up to 2 weeks to come back!!!!!!!! Why not just refund the difference and not leave me 230 down and waiting for a refund. Now I can't eat this week. Screw this

Rating:

5.0

I just excellent service

Rating:

1.0

Very unprofessional. I took pictures before and after fuelling, exact amount of fuel was in the truck when I brought it back. Clerk was very unprofessional and very loud.

Rating:

5.0

I strongly recommend each customer be required to bring back a full tank of gas. It's impossible to guess filling it to 5/8.

Rating:

1.0

I wasn't told that I was being charged per km, it was not discussed at the beginning, only told to me at the end. The store was messy and confusing on where to check in.

Rating:

3.0

Had to downgrade truck size and therefore make more trips and the dollie I requested wasn’t available

Rating:

5.0

The equipment was maintained but not very clean.

Rating:

1.0

The owner is crazy

Rating:

4.0

Good personalized service. I rent from them at least twice a year - never consider going to a different U-Haul. He does get very busy so there can be a wait. But never too long.

Rating:

3.0

The trailer was in a sad shape. The wiring wasn't working since one control wire simply rusted through, so the left turn signal and stop light weren't working at all. The clerk upfront replaced the wiring on the spot, though, so thank you for that. The sliding door was very loud when opening and closing. The coupler was loose and would just slide around the hitch ball on every road bump. The tightening nut didn't fix the issue, although it was tightened completely.

Rating:

3.0

We dropped off at the same location we picked up the truck as it was easier for us.

Rating:

1.0

The owner/operator is beyond rude and condescending. Calling him unprofessional would be disrespectful to unprofessional people. Truly horrified and annoyed that this person can represent U-Haul.

Rating:

2.0

Uhaul was a mess inside with garbage and stunk.

Rating:

5.0

The service is so professional

Rating:

1.0

Booked a motorcycle trailer for 2 days, arrived to pick it up the light did not work. Employee told me to take non motorcycle trailer and that he would owner the original rate. Dropped the trailer off and they charged me the higher rate. After several minutes of explanation and arguing he refunded the difference. The building is run down, dirty and unkept, I’m amazed the health dept hasn’t shut them down.

Rating:

2.0

Staff have poor customer service

Rating:

3.0

I’ve rented a U-Haul truck from this location twice, and both times were absolutely terrible experiences. While the truck itself was fine, the owner of this location was shockingly rude and completely unprofessional. I rented blankets to protect my furniture, but what I received were filthy, mud-covered rags thrown carelessly into a dirty bin. They reeked of a strange odor and were in no condition to be used. When I requested properly packaged blankets like I’ve received from other locations, the owner dismissed my concern and told me to “just shake them off and use them.” He even refused to issue a refund when I asked for one. The only reason I used this location was because it’s close to my home — but I will never come back. I wouldn’t recommend this place to anyone — not to friends, not to family, not to anyone. This was more than just bad service; it was infuriating.

Rating:

5.0

The back of the truck was full of dust, it’s almost like the previous user put muddy stuff in it and didn’t clean it after

Rating:

2.0

Unit was not clean. Mud in the cab of the truck. Lots of dirt on the floor in the back which transferred to my furniture. Refueling instructions were vague. The fellow who was there when I picked up the truck in the morning said to return it with "about" half a tank. Receiving attendant (very unpleasant) said it must be over half. Just fill the thing from the start and ask for it to be returned full, fellas! These guys aren't doing any favors for the UHaul experience. I won't be back.

Rating:

1.0

Vehicle was dirty. Person behind the counter was rude