The person at the desk was very helpful and attached the trailer to my car as I had problems to do it.
Jose P
Customer Reviews for Hawkstone G&B Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Happy with owner’s friendly and fast service
ZAHEER KI booked a van online for a 7am pick up. I got a call the night before stating they dont open until 8am. I asked to do mobile pickup(which is what I wanted in the first place) was told that it wasn't an option. I arrived at 8am and there were people ahead of me. When it was my turn, he kept reaching over the counter and hitting buttons on the signature screen. I tried to use my Visa Debit, and was told I couldn't use it. Had to contact a friend to use thier card. After signing on the pad, I inquired for a copy of the paperwork and was told it would be emailed. I left at 830am. I got the van 1.5hrs after the time I originally booked for Got to the van and the interior was very dusty. I took pictures of the van including the dash fuel level and kms. I returned the van at 11am, 30min earlier than required. He came out to confirm the fuel level and kms. He asked me if I knew the starting kms. I told him I had taken a picture but my phone was dead. We went back in to complete the transaction. He told me a cost and I paid. I asked for paperwork and it would be emailed to me. A few hours later, after my phone was charged I checked my email. I was overcharged based on the kms I had. 17km difference. And if that wasn't enough, based on getting the van late, I wasn't able to make my first planned stop. Because of this, it cost me money. I am extremely frustrated with this whole transaction. I have never had such an issue before renting a van. I used live chat to ask for an email, so I could send this complaint. I was given this review page. I asked if the company would see it and reply to me. I was told they would. Here's hoping I get a response.
Richard GI thought that it was a well ran UHaul outlet.
Earl FThe truck was smelly and dirty (with a distinct smell of cigarette smoke). The person behind the front desk was pretty rude to the customer in front of us. We took pictures before we got in the truck in case we got accosted by the Rep at the counter for km's and charges just in case. Will not be returning.
Hui mI would like to report an issue with my recent rental experience. When I arrived at the pickup location, the vehicle’s fuel level was at one-quarter of a tank. The employee insisted that the fuel level was higher than that and attempted to charge me accordingly. I showed them the photos I had taken, which clearly confirm that the fuel gauge was at one-quarter, but they still insisted on charging me for more fuel. I have clear photographic evidence supporting my claim, and I believe this situation should be reviewed. I also encourage you to look at this location’s Google reviews. There are numerous complaints from customers describing similar experiences, where they felt they were being overcharged or treated unfairly. This appears to be a recurring issue rather than an isolated incident. I would appreciate it if you could investigate this matter and ensure that customers are charged fairly based on the actual fuel level. Thank you for your attention to this issue.
Ivan TExcellent customer service. Everything was perfect to 5 Stars standard. I have really appreciated your service. A
Atsu AEverything was easy
Shakeel CIt seems very expensive this time I got one from another location and they discontinued per mile charge for first 50 miles here it was no discount so besides paying for rental it was per km charge as well as fuel charge and it amounts to a lot I don’t have anything else to report
REHMAN PThank you
Boss MOther than limited parking and appropriate signage location and staff were fine and helpful
MIKE CU-Haul asked me to drop off the rental "at any other location" but when I got there I was told there was no room for me to park there. Terrible communication from Uhaul head office. Fortunately the gentleman at this location was able to move some things around and allow me to park there. Uhaul is a horribly managed company who gives little to no care about the user experience. The only reason people still use them is because there's no competition. They have no incentive to improve their user experience.
Jonah AI rented a small truck from U‑Haul and had an excellent experience. The booking process was simple, the truck was clean, reliable, and easy to drive, and the staff were friendly and efficient. Everything went smoothly from pickup to drop‑off.
Maritza ATheir system was extremely slow. The app is slow and doesn't work
Rachel QI found uhaul is very expensive now. I paid $150 +$ 40 oil . U haul is not affordable anymore. I drove 75 km and kept the uhsul for 8 hrs. I paid in total $190.
Satyam AI was called 30 min before pickup and asked if I could pick up from another location. My husnlband was on route and I couldn't reach him. He was told the reservation was cancelled...not by me soooo that wasnt awesome. And then there was glass in the truck so we had to sweep out. So no its not my favorite place.
Carolyn GQuick and friendly service. Explained everything clearly. Not my typical experience with Uhaul in the past.
Andrew FI appreciate the one-day charge, as I could not get back before he closed for the night on the day I rented it. I did get it back the next morning before 24 hours was up. Good location for me, a small Uber ride to get there and back.
Bruce LExcellent service
antoinette gGreat location in a gas station and so easy to fill up afterwards
Peter ONo Issues, everything went fine.
LEO Pis great at the fuel station
tsz lEasy and fast.
Steve BNice vehicle nice service
Mathew TPickup was seamless. Staff was great to deal with.
Sabin KEasy to get to ..staff friendly and helpful
Susanne LThe dealership charged me extra for gas then argued with me about how much was in the truck when we picked it up. We had just under a 1/4 tank of gas when we picked it up, and delivered it with just under a quarter tank. Ironically dealership is a gas station also. Poor customer service.
Kate SThey over charged me and told me the first 50 km was free. Scammers. Also couldn’t change my drop off location and the app doesn’t work. Can’t get through to anyone on the phone. Never using this company again.
Sarah Veverything is great. Thanks
Xiaodong YOne of the best location for Uhaul Location. Great custumer services. They take care of my case like I was a king!
Jonas BGast easy....great service....Thank you
ALFRED WEverything went good and a little help
Joseph OThe jack was rusty and hard to raise and lower. Needs replaced.
shane hGreat service, easy to book and very efficient check in and check out.
Selwyn AExceptional service at this Hawkstone location
GIOVANNI PNeed the final invoice to be sent to me.
GORGE C1) I had to get the vehicle myself which was parked very tightly in a corner, close to the curb and another vehicle. Very tricky to do. 2) The person in the morning was not too friendly, the one in the afternoon much better. 3) As soon as I started to drive, the engine light went on. But everything else went fine, I was able to do what I had to do, so it was an OK experience.
Patrick FWe booked our uhaul for a 10am pickup and it was confirmed. Then on pickup day we were not able to pick up until after 1230? And I had to contact this location to inquire about the time change. It was quite inconvenient as we had paid for help and then we had to pay for idle hours.
Kailea H20 dollars a day plus 99 cents a km. I rented for 24 hours but brought the truck back in 4 hours. 62 km it cost me 170 dollars. To expensive.
Melinda BGood service. Reasonable price.
Thomas DU-Haul is beautiful company for service they give nice service
Mekonen MHave the truck full of gas it was 1/4
Myles FI would give personnel a neutral rating, rather than helpful. He did his job of checking in the truck, nothing extra. Location was great as it meant I could walk home.
Vicki KCheck engine light was on. App and computer system were not working that made it extremely difficult to complete the rental. There should be a backup system the branch can use.
James JMotorcycle Trailer ramp was too short. I will never rent one of these again. Let the next customer know that if they have a Cruiser, it will get stuck between the ramp and the deck during the load. Only with fortitude, was I able to load it.
Ralph WI picked up the trailer on a saturday evening, was going to leave early the next morning to use it. Then found one of the trailer lights wasnt working. I was not willing to travel with a faulty tail light on the trailer. Still got billed for a full day.
Philip RVehicle had check engine light on, had very bad suspension and drove very rough. Passenger door handle was damaged.
Gregory GTruck and equipment ready on time. 100% recommended for your U-Haul rental.
Stephane GGuy behind couter was rude and didnt even come out to inspect the equipment
Will SThe rental went fine, but the problem continues to be the length of time it takes to set up a rental. I feel sorry for the poor clerk who seems to have a lot of time-consuming activities to do. The folks are very nice, but the check-in process needs more streamlining.
Intkhab A