Truck was picked up with a blown out tire, empty tank of gas and the gas cap unscrewed from the tank.
JEREMY V
Customer Reviews for Hawthorne Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of. Everything went as smooth as it could have. The woman who served me was very friendly and courteous.
PETER GThe cube van we rented didn’t start but they were able to jump it and it never gave us any issues during the day we had it. There was also a tire pressure error but we were insured that the pressures were verified that morning. Thanks to Charlotte and her dad. It was a very nice experience and we’ll rent from them again.
JEAN-PIERRE LNice and clear
SHUGUANG SOverall great service.
SANDRO DI dropped the truck off after hours and was not able to meet anyone in person
Brendan BU did a great job
JAMES P1:NOT ORGANISED 2: i have paid the full amount with proof i guess paper work was not done right on their end 3:they didnt want me to leave the truck at a other uhaul location so it costed me more to bring it back then just paying more to leave it at a other location 4; truck was almost empty of fuel 5:they dont let customers use the bathrooms this was the first time i get a truck from that location and that will be the last time i might even consider a other truck rental place next time as i didnt appreciate having a email that i didnt pay when i did with proof that i did pay in full i have talk with ashley moss from customer service she is working on to clear this out
MATHIEULUC LFriendly staff and vehicle was maintained.
ANDREW DGreat experience
Ron STruck ended up with a check engine light
Frederic SCharlotte was exceptional, highly recommend this location. Thanks for a great experience.
Jeremy BThe booking process was extremely disorganized and stressful. Booked online a month in advance and was only told 48 hours ahead of pick up that the truck would not be available at desired location.
Melanie G