Customer Reviews for HDD General Merchandise Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of HDD General Merchandise Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Yvon V.
Rating:

2nd time using this location and everything went smoothly

DONALDA W.
Rating:

Everything was great, especially under the circumstances of Covid. Good communication and a clean van that drove well made it an easy move. I wouldn't hesitate to recommend or use again.

ALPHA J.
Rating:

It was quick and friendly process

BERLAN B.
Rating:

Customer did not leave a comment.

Yuli A.
Rating:

Professional and quick. Thank you for your help!

Robert C.
Rating:

Customer did not leave a comment.

David G.
Rating:

Was quoted at $20 a day. I had the van for two days they charged me $131 That's called robbery

Chaim B.
Rating:

Be fore they charge for stuff they should ask or say for what not just charge

JEAN D.
Rating:

U Haul will lose all the customers they refer to that place,they are dishonest and unprofessional .this is a place for funny businesses or phony activities .

Vitaliy Y.
Rating:

This location is beyond ridiculous. It doesn't have truck parking, how does it even qualify for a truck rental? When I entered the vehicle there was garbage in the cabin: (empty bottles, paper,towels, etc....) I had to clean up to avoid a fee, why should I clean up after someone? Truck had deep, major scratches and dents all over which were not properly marked. I had to document everything and wasted a lot of time. First and last time I'm using this location.

Patrick B.
Rating:

The person that helped us was so friendly and made picking up and dropping off the van a breeze.

Sebastian S.
Rating:

The gentleman who was in charge of this location was extremely friendly and made my experience with this truck so easy. Highly recommend.

RHONDA T.
Rating:

I didnt understand why is insurance added abd if there's a problem you still have to pay I've never experienced this with other moving service providers its wrong your cimpany robbing people without a gun. "Not Fair"

Brittany R.
Rating:

Even though I had checked in online, it took another 35min to get the car.

Megan K.
Rating:

Customer did not leave a comment.

Jacob S.
Rating:

We had Barry help us out today 06/15/20 and he was so helpful and kind!!!

HOWARD C.
Rating:

Great! Thanks!

HOWARDJACOB C.
Rating:

Great, thanks!

Andrew H.
Rating:

Just would like to say I have been renting uhaul for over 20 years.

Janina K.
Rating:

Very friendly and helpful!

Amy G.
Rating:

Barry was kind and helpful. His service was Extremely efficient. I will come back to this location for my next rental!

maxime L.
Rating:

I appreciate

Sareh I.
Rating:

I was charged twice. How can I get a refund for the extra charge that's gone from my account?

Cheo P.
Rating:

A clean van with gas and someone trained in the customer service field. Lastly not charging me twice with no explanation.

Dutty E.
Rating:

It would have been great if people could find out that they have to put a $100 deposit down before they got to the place.

peter A.
Rating:

Customer did not leave a comment.

Crystal G.
Rating:

Don't offer24/7 truck share pick up on a location that doesn't offer it.

Matthew S.
Rating:

Faster service even though I did everything through mobile still had to wait

timothy B.
Rating:

Great experience...SOOO much better than that terrible hag-supervised kings highway location. Thank you!!

Michel B.
Rating:

I had no issues with the location, but what UHAUL does not make clear when you book the reservation is that if the store closes, you need to return it on the following day. (so you need to arrange overnight parking and everything). Just keep that in mind when booking the truck.

Anthony W.
Rating:

Customer did not leave a comment.

BRYAN D.
Rating:

Overcharged me at $75+ and forced insurance at $25 a day into my rental agreement! I need my money refunded!

jose O.
Rating:

Master los vehículos limpios

Tessa J.
Rating:

It is not nice when your company is misrepresented. I have done business with you for many years. My family does party planning so the uhaul comes I. Handy because you only load once. I have never had the experience that I had at this location very disappointed.

Sareh I.
Rating:

Customer did not leave a comment.

Amir H.
Rating:

This location seems to be falsifying mileage and gas details. I have provided photographic evidence to uhaul headquarters and am waiting for a refund. Do not trust location and make sure to take pictures before and after rental to avoid same issue if you decide to still give them business.

Vincent M.
Rating:

Customer did not leave a comment.

GUADELUPE R.
Rating:

HDD General merchandise is a great ambassador for UHAUL. He was a gentleman and answered all my questions. I highly recommend supporting his business. Thank you!

Regina R.
Rating:

The location is not called HDD General Merchandise Inc. The location is in fact a shipping store with minimal signage that is not visible from the street when driving and the phone number is actually 718-820-2164. This location is very difficult to find and the manager also indicated that the hours listed on the Uhaul site and on the google search page are different from his actual operating hours on the weekends. I say it's probably better to stop by and set up an appointment in person or call ahead to the correct phone number rather than using Uhaul's site Also check-in and check-out is VERY slow

Richel C.
Rating:

Wonderful service!

Kevin P.
Rating:

Very good staff. Rental process was very easy and convenient.

jerry D.
Rating:

Geo tag the location because it's hard to find.

KHALFANI D.
Rating:

Possibly upgrade the "USB" Ports for Mobile Devices!.

Kimoye T.
Rating:

Ensure the pick up location is knowledgeable on how to operate your system.

Antonio S.
Rating:

The guy running the place (Barry I believe?) was absolutely incredible amd helped make my move as easy as possible!!!??

Yvonne A.
Rating:

Customer did not leave a comment.

Abe W.
Rating:

Customer did not leave a comment.

JABARI P.
Rating:

I rented the Uhaul drove 6 miles and when I returned it I had to pay $20 back in gas that I didn't use bcz when I received the vehicle the gas wasn't where the system said it was.... that was a total rip offff I'll never rent a UHAUL vehicle again that was a terrible service so I basically paid $80 for a Uhaul and drive 6 miles max that's ridiculous

Flavio S.
Rating:

Customer did not leave a comment.

ferro F.
Rating:

I was grossly overcharged, the gas was on Empty and tryck was disgustingly dirty upon pickup. Additionaly because of an error on the stores part of putting in the wrong reservation time. The refused to fix the time. Pleae look out for the venue taking advantage of clients

Kenya K.
Rating:

Customer did not leave a comment.

Terry T.
Rating:

While the gentleman working was friendly, our overall experience was bad. We were told to go to a different location on King's Highway. They did not have our truck when we arrived. We were then sent to this location. This required two separate taxi rides and an additional hour, only to end up a 15 minute walk from our apartment--on what was already a busy and exhausting day. Very disappointed. Also, we were charged the $32 insurance fee when we specifically requested there be no add-ons.

No reviews have been submitted for this location.

Back
To Top