Customer Reviews for HDM Leasing Corp
(U-Haul Neighborhood Dealer)

116 reviews

1995 Rte 6   Carmel, NY 10512

(845) 228-8587

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(845) 228-8587

1995 Rte 6
Carmel, NY 10512

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JACEKPAWEL R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

Gino at this location provided excellent customer service, he went up and down to make sure that I can pick up my truck and that everything works. Would be great if there is a wider selection of trucks. If I need to rent a truck, or need any service for my house ( this U-Haul is located in a contractor company), I will go back to Gino.

Hou Meng A. 
Rating:
5.0

Customer did not leave a comment.

Hannah H. 
Rating:
4.0

App wouldn't let me pick up using the app even though I checked off remote pickup when placing the order. Inside staff was able to help. I was able to drop off using the app.

David K. 
Rating:
5.0

Customer did not leave a comment.

Nancy E. 
Rating:
3.0

If the snow could be cleaned off the windshield of the vehicle in future that would be very helpful.

Christian A. 
Rating:
1.0

I was accused of damaging the van and waited 3 days to hear if I would be liable for something I didn't do. No one ever called me, ever, to update me on the situation. The 3rd party vendor refused to provide information on the issue they accused me of and said, “Don't worry to much; it probably won't be a big deal.” I was told pictures were sent to a manager, and that person would call me, but no one did. I received the receipt in email, and it said $0.00 in damages, so I guess I didn't cause any fake damage? Crazy. I'm glad I took video of the van upon drop off.

JEFFERY L. 
Rating:
4.0

Customer did not leave a comment.

DAVIDMICHAEL K. 
Rating:
5.0

It was very icy day and they called us they were very helpful!!!

DJETO S. 
Rating:
5.0

You, company and corporation of "U-Haul," are the Single, Sole, Only Problem I had with this rental. I won't replay what a time sink the data collecting imposes; just know that I'm not using your services, from any affiliate, until you reduce your data burden. Best regards, A Carmel renter.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

When reserving need to strongly advise customer to use the virtual option for pick-up at this location and let them know they need an available contact at time of check in and check in will 10min.

mark G. 
Rating:
5.0

Customer did not leave a comment.

ROMOLOR C. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

JAMES ANDREW K. 
Rating:
5.0

the gentleman that did take the order was very professional & friendly I will be back

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
1.0

Uhaul changed the pick and drop off location multiple times without contacting me. Made my move incredibly stressful and inconvenient. Will be looking elsewhere in the future

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

rocco N. 
Rating:
4.0

They are remodeling the location. There was no signage that it was a Uhaul location, It is a Honey Do Men office. I dealt with KIP, he was very helpful. The online reservation system was overly complicated not user friendly. The van was new and in good shape. After hours Check in was seemless.

Thomas I. 
Rating:
5.0

Nothing

JASON M. 
Rating:
4.0

Excellent prompt service

Craig S. 
Rating:
5.0

Nothing to improve this place is the best

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
4.0

I rented 2 hours late returning it on Sat night and they charged me for another day!! That's INSANE!!! The place even told me I could have it until Sunday and I didn't do that. I returned it Saturday. This is crazy!!! I'm not happy at all!!!! I've used you already twice this year but won't use or recommend haulage again! I even put an extra 1/4 tank of gas.! wish I didn't do that!!

Howard P. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
1.0

U-Haul made promises it did not keep- I paid for dollies, blankets and extra storage at my destination. None of that happened. All employees gave different information to me through out the moving process. Worst experience ever!

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Ariel S. 
Rating:
5.0

Customer did not leave a comment.

Nick E. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Change nothing great service. Would definitly return when needed

edward B. 
Rating:
4.0

Customer did not leave a comment.

JACEKPAWEL R. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Awesome experience. Will definitely recommend.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Rob P. 
Rating:
3.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
4.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Very informative and helpful. A pleasure.

Mark C. 
Rating:
5.0

The cleanest truck so fare

Ermal A. 
Rating:
5.0

The only thing I must say is I ordered 2 hand trucks but there was only 1 on the truck. Otherwise everything else was great.

JUAN O. 
Rating:
1.0

I felt very unsafe in the truck I was in.

Dana L. 
Rating:
3.0

Do not call the customer the day before their move and tell them that you do not have the size truck they reserved . I had to go with a smaller truck which hindered my move...I hear this is a common practice at UHaul and will not be using them again

christine C. 
Rating:
5.0

Scott was very helpful. I have never rented an “Auto transport “ before and he hooked it all up to my pickup and answered all my questions. I would definitely recommend this location and I will use it again myself! TJ

Thomas B. 
Rating:
5.0

We had a little delay getting started because the previous renter returned the vehicle after hours and it needed to be inspected before I could pick up the truck. Everything from there on went smoothly. The office was closed when I returned due to a power failure, but I was able to use the outside key drop. The final bill came promptly by email the next day. Thanks for all of your help!

DAVID N. 
Rating:
5.0

Brief run through on truck dash lights, and operation

Thomas R. 
Rating:
3.0

The store was closed when we arrived. Even though we got there at 1:30 and it is supposed to close at 2:00. We also called to make sure someone was there and they said yes. We did the remote drop off and it went fine.

JUDITH S. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

paula G. 
Rating:
5.0

Excellent customer service. The representative (Eric maybe) was both knowledgeable and accommodating. I arrived an 1.5 hrs late with an ontime call. The truck was clean and well maintained. 5 min and I was on my way. Highly recommend this location. Thanks for the great service.

PAUL T. 
Rating:
5.0

Thank for you service

LUISE C. 
Rating:
5.0

Customer service was great!

LORNA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Scott could not have been more helpful.

david L. 
Rating:
5.0

Awesome place, great customer service. Will certainly use this location when needed again.

JUAN O. 
Rating:
3.0

People at the desk were not wearing any masks. Truck didn't seem to be wiped down on the inside.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Shane F. 
Rating:
5.0

I tried to check in using the Uhaul app which froze during the experience. This resulted in my having to go into the store and physically check out. To have the app not bug out would be a big improvement. Thankfully there was a nice man willing to help.

Maxwell J. 
Rating:
5.0

Rep was helpful and processed rental quickly

Charlotte S. 
Rating:
5.0

Scott at Honey do was as professional and helpful as one would hope. A ++

Terence W. 
Rating:
5.0

Customer did not leave a comment.

EVANANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

The gentlemen came out to help park the trailer and he unhooked it and quickly checked me out. Great service

Andrew C. 
Rating:
5.0

Easy pickup and return. Friendly staff. Van was clean, both cab and cargo areas. My only complaint is the apparent unavailability online of a final invoice..

Frank B. 
Rating:
1.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Scott was very helpful, thumbs up!

CLAUDE P. 
Rating:
5.0

Customer did not leave a comment.

GREGG S. 
Rating:
5.0

Great service recommend all l know

JUDE M. 
Rating:
5.0

Everything went extremely smooth.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Susanne C. 
Rating:
3.0

Customer did not leave a comment.

Ferdinando C. 
Rating:
5.0

Had trouble using the app to return vehicle.

Antoinette L. 
Rating:
5.0

Very easy and convenient

ROBERTE JR S. 
Rating:
5.0

Customer did not leave a comment.

Jacek R. 
Rating:
4.0

Customer did not leave a comment.

JIMMYL M. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

I had never driven a truck before, but it was surprisingly easy to drive the 15 footer I rented.

Michael V. 
Rating:
5.0

Very nice staff. Clean truck preformed well.

Brendan H. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Great service.

Anthony J. D. 
Rating:
5.0

Scott was completely on point. My experience is not to use the after hours options. Real bad!!!!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Andrzej R. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

So I'm new in town here. This location is Primarily a company called “HoneyDo Men” And does the Uhaul thing second. GPS took me to the correct location but I wasn't sure where Uhaul was. After circling by once or twice I noticed in the back the other Uhaul products. Had to jump the curb from the neighboring buisness because the location is at an intersection and you can't really afford to miss it. I'd recommend getting another sign that says Uhaul visible from the road so out of town people don't run into the same problem.

Nicholas W. 
Rating:
5.0

Staff very helpful and friendly

Rod S. 
Rating:
5.0

Customer did not leave a comment.

Savvas S. 
Rating:
5.0

Everything was great! The guy, Scott was very nice. I picked this location also bc i was able to drop it off at a different location closer to my new house where i was moving in to. He made my life so easy & stress free. Thank you! P.S.- Do NOT go to the one in Mohegan Lake, the guy there is a real A-hole, very rude & racist! No respect!

jadviga I. 
Rating:
5.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

Kateri K. 
Rating:
5.0

Better than most local rental locations

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
No reviews have been submitted for this location.

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