I only drove 30 miles, put 2 gallons of gas in and was still charged $15 for 3 more gallons. I do not appreciate getting ripped off for no reason. Other than this unnecessary nickel and dime charge, the experience was okay. But they ruined it.
EILEEN P
Honey Do Men
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carmel, NY 10512
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Your app does not work well. I rent every month and constantly have issues with mobile pick up. About 1/3 of the time, I have to go into the office for assistance. Also, why can't driver's license info be saved in your system? On the mobile app, it allows me to put in the other driver's phone number. In the office, the other driver must be present. If given a weeks' notice, why can't the specific truck I need at the closest location be moved from another location instead of me having to the alternate location.
DAVID MMade a reservation on Friday for a 15’ truck, pick up at 8AM Saturday. I show up Saturday 8AM and nobody is on location. I call the number and speak to an answering service who states they will page someone urgently for me. I did this 4 times before somebody showed up at 9:05. The gentleman who showed up told me they don’t open until 9 and told me I should have used the app to check in. Nobody instructed me to use the app at any point during this transaction, not that it mattered because the woman who took my reservation on Friday promised me a 10’ truck and when I showed up Saturday I was told she should not have promised me that truck because it’s not available. I told them on Friday I needed a 10’ truck due to clearance issues, they took that reservation but they did not honor it. This entire transaction was a nightmare, the customer service was horrendous and I will not do business with this company again.
MICHAEL AIt was,ok
WALTER EThere is supposed to be early or after hour pick up and it does not work. Not only did we have to wait til 9 am when we reserved for 430am (actually needed by 8am) but another person was waiting since 7am. That is not convenient. Dont offer it if you dont support it.
LEAM C